Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,434 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,434 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 21st September 2025

552

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to order online and item delivered very quickly and efficiently.”

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Posted 4 years ago

“Good service”

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Posted 4 years ago

“The bench itself is good quality for the price, but the foot anchor isn’t completely secure when fitted and still moves when a relatively small amount of force is pressed onto it.”

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Posted 4 years ago

“Very slow service”

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Posted 4 years ago

“Order arrived no problems and I had to return one item that was to small a few days later got email to say exchange has been done and order on way. Very happy with this efficient service. Thank you, looking forward to receiving last item for my son.”

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Posted 4 years ago

“I am very happy with my new set of weights, especially being able to get them during the lockdown. They arrived on time, but the package was delivered to another address by HERMES 😒. The delivery driver was clever and took a close up photo of the package, making it hard to distinguish where it was left! Terrible!!! I’m glad that I have nice neighbours who were able to bring the package to me.”

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Posted 4 years ago

“Payed for next day deliver as items where for daughter birthday came a week later disappointed”

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Posted 4 years ago

“Paid extra for delivery, 1 item arrived on time and the other didn’t and it was a present. Waste of time paying £7.99 for delivery. Won’t be using again”

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Posted 4 years ago

“All good,just not keen on delivery charge”

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Posted 4 years ago

“I am very satisfied.Reliable, fast delivery”

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Posted 4 years ago

“I am still £500 worth of wetsuits missing from my order”

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Posted 4 years ago

“Thank you”

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Posted 4 years ago

“My new trousers (panther Karrimor ) trousers have two of the belt loops loose which I hadn’t realised until I put the trousers on which is disappointing and obviously I wouldn’t have bought them in the shop if I realised that the belt loops were loose.”

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Posted 4 years ago

“Excellent amazingly fast, service. Managed to get the trainers I had been searching for here at a cut price! I,ll be back!”

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Posted 4 years ago

“Next day delivery failed. The extra postage was repaid immediately, which is the only saving grace. No response to any queries from Hermes, and no information given from Sports Direct about why the delivery wasn’t fulfilled until I complained further that the delivery still hadn’t been made 4 days later with no card left and no messages. Two more days passed before I was informed that the courier counts the order lost in the system. The order was for trainers for my son returning to school. After a week, he still has none. I’m in business myself, and by this point, with such awful service from a courier, I would be finding the quickest way to get the order fulfilled in order to keep a customer. Instead, I get asked if I want it resent or refunded. This wastes at least 2 more days, so I’ll take the refund and not use Sports Direct until they start using a reliable courier company that is properly traceable and employs humans to answer complaints. Not an automated system that’s completely useless One point to be made to your own customer service, Sports Direct. When an order isn’t fulfilled, “all I can do is apologise “ isn’t true. Finding out the reason, and correcting it, is all you can do. Try it, you’ll keep more customers.”

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Posted 4 years ago

“Poor, cancelled one of my items from my order resulting in me having to pay delivery charges again as I needed the item for a birthday. Wouldn’t use again”

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Posted 4 years ago

“TERRIBLE Ordered pair of shoes, received wrong size, had to pay to return it and exchanged - received exchange again and wrong size again! had to pay again to sent it back. PATHETIC.”

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Posted 4 years ago

“My top turned up after 2 days after I paid for next day delivery so obviously not too happy felt ripped off”

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Posted 4 years ago

“Very impressed with the service considering shops are closed and we are buying most items online. Keep it up guys, you are the best!!!”

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Posted 4 years ago

“If I could write 0 stars I would. I ordered two pairs of trainers to try and save on the postage. I paid, the money came out of my account. Then I had an email to say one pair weren’t available. I couldn’t speak to a human to try and get the same pair on a different colour, when I eventually harassed their Instagram account I was told I’d need to make a new order, more £5 postage costs. Eventually the shoes arrived, too big. But I have to pay to send them back and the returns policy isn’t extended for when the shops open so no other choice. Absolute rip off and disgusting service. Oh and the money for the second pair was still showing as out of my available account balance for over a week!!! Disgusting.”

Helpful Report

Posted 4 years ago

Sports Direct is rated 3.7 based on 746,434 reviews