Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,564 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,564 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchase arrived on time and in perfect conditions.”

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Posted 5 years ago

“Hi Wish to let you know that i havent receive my item which i bought from you please sort it out Kind regards. Mariama”

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Posted 5 years ago

“i paid for next day delivery it came two days later, i did email customer services they could not be botherd to get back to me, can i have my next day delivery charge back please”

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Posted 5 years ago

“Easy to order,quick delivery ..would use again”

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Posted 5 years ago

“Thank you”

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Posted 5 years ago

“Great tracked service but think your p&p charges are high, especially for click n collect. That puts me off using you more than I do.”

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Posted 5 years ago

“I don't do much shopping online I found it really easy.”

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Posted 5 years ago

“I faced worst service I ordered medium size but they changed my order to extra small size”

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Posted 5 years ago

“I will Never order again from sport direct , it’s a untrustworthy shop , I’m very, very disappointed, I was waiting for my order 5 pays and I pay next day delivery, absolutely for nothing, anyway I will not stop here , I’m speaking with my Bank and I will continue with my complaint! It’s unacceptable to pay next day delivery and receive the delivery after 5 days !”

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Posted 5 years ago

“Didn't wait long at all thank you”

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Posted 5 years ago

“Online purchasing could be improved by reviewing what others do, sending a bag for returns and postage paid”

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Posted 5 years ago

“Mentally causing problems for me for not informing at check out who's delivering on next day delivery. Paid nect day but had to wait 5 days for on off delivery which if told who's delivering I would have waited days staying wasted”

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Posted 5 years ago

“I ordered velcro trainers for my son and was sent laces instead. Not happy at all”

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Posted 5 years ago

“Amazing quality in products!”

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Posted 5 years ago

“I do not normally buy shoes online as prefer to try on in stores. However these were a very good price so i thought i would try them out. Order process was easy. And delivery as promised, shoes are great and fit very well.”

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Posted 5 years ago

“The product I purchased came with delivery guarantee for the Sunday. I paid for this and it didn't arrive until the Monday. No refund offered or reply to my email.”

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Posted 5 years ago

“Extremely disappointed with the service, I ordered a coat and a pack of socks and opted for next day delivery. I was then notified after ordering the jacket was out of stock. I tried to cancel the order, I wasn't able to. I wasn't impressed paying £7.99 delivery for a pack of socks that where less than £4!!😢😢”

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Posted 5 years ago

“The trainers I got were not like the picture at all and they look discoloured”

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Posted 5 years ago

“Was sent the wrong size shoes, and we now have to pay the postage to get them sent back. Last time I’ll be buying online from sports direct”

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Posted 5 years ago

“Trainers arrived quickly but unfortunately did not fit. The returns procedure was quite easy and I have received an email to say a refund has been made. All very efficient !”

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,564 reviews