Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,434 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,434 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

Visit Website

Write Your review

Tell us how Sports Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sports Direct 5 star review on 21st September 2025

552

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Boots are good but arrived badly. Package looked like it had been ravaged by a dog.”

Helpful Report

Posted 4 years ago

“Fantastic service”

Helpful Report

Posted 4 years ago

“Good quality product and very quick delivery”

Helpful Report

Posted 4 years ago

“I ordered something for my daughters birthday paid £7.00 for next day delivery. they ended up coming 4 days later, missed my daughters birthday, then when I called to get the refund they said sorry yes fine, then proceeded to refund me £3.00 which I just adding insult to injury, I wont order from sports direct again as not reliable.”

Helpful Report

Posted 4 years ago

“I put in the same order a pair of shoes and joggers and a day after my order I got a message saying the shoes went out of stock, and I got refunded for the shoes but not for the delivery money that I originally paid for the shoes. So then I had to order again and pay for delivery or lose my money anyway. Very poor service and will think twice before buying again”

Helpful Report

Posted 4 years ago

“The delivery was quick and fast but because the return fee is on me, after two returns I didn’t buy anything at the end. The company didn’t get money from me and I still don’t have shoes. I’ll choose next time an other company for online shopping.”

Helpful Report

Posted 4 years ago

“Very well satisfied and happy with your online selling.”

Helpful Report

Posted 4 years ago

“I paid for delivery, which said 3 to 7 days, but took 9. The product was the wrong size, so I have returned and asked for smaller size. Have had to pay postage to return the parcel. Would be better if could return at same place I picked up the parcel, and free of charge. Will I be reimbursed for the return postage? If the replacement product is not satisfactory, I'll have to pay again to return it and obtain a refund.”

Helpful Report

Posted 4 years ago

“Ordered 3 pairs of trainers. 2 pairs were a very strange fit and had to back. £6.95 delivery and £12 return costs made the only pair I kept much more expensive than they should have been. I won’t be using again.”

Helpful Report

Posted 4 years ago

“The product was exactly what I wanted. It was delivered quickly with no fuss”

Helpful Report

Posted 4 years ago

“Service, choice, price, speed of delivery, returns options, all excellent. This is my second purchase in the past 6 weeks. I am happy to continue using Sports Direct”

Helpful Report

Posted 4 years ago

“3rd order with sports direct and a wrong item was in the package, I immediately reported it to find that I may have to pay for tracked delivery back to Sports direct for the wrong item, still waiting for a reply 48 hours later. In fairness other items were OK although packaging varied for the same items. This would have been 5 stars if the returns process was not such a pain in the ****, other similar suppliers include a returns form and prepaid sticker for this and answer within 24 hours or sooner with return approval. Kind of just OK but not great service so faron this order.”

Helpful Report

Posted 4 years ago

“Vždy velmi spokojená, jak s produkty tak se servisem a hlavně doručením. Děkuji”

Helpful Report

Posted 4 years ago

“I’m very disappointed about my goods I ordered 4XL underwear and in package was 3 pairs of4xL 1 med and 1 pair 3xL”

Helpful Report

Posted 4 years ago

“Delivery quickly and products great”

Helpful Report

Posted 4 years ago

“bad service”

Helpful Report

Posted 4 years ago

“Brilliant very happy”

Helpful Report

Posted 4 years ago

“Not bad with delivery. Wasn't happy with the service received with my order. As they didn't have an item in the size I wanted and cancelled my order last minute with an email explain they don't have it in stock even though I emailed back to see if I could change the color of my item just got a reply back say no your order has been processed. Not happy with this service”

Helpful Report

Posted 4 years ago

“Bought some vest. Was a great fit!”

Helpful Report

Posted 4 years ago

“Easy to order and quick delivery Very pleased”

Helpful Report

Posted 4 years ago

Sports Direct is rated 3.7 based on 746,434 reviews