Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,434 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,434 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 21st September 2025

552

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is no good coming from Southern Ireland to the north of Ireland they took a long time coming when I opened packing the goods were all damp very disappointed”

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Posted 4 years ago

“I was very worried about ordering from somewhere new. Delivery, website, product ticked all the right boxes.”

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Posted 4 years ago

“You don’t answer emails stop putting sizes on for sale that you don’t have and make sure you send all items from orders as I am missing a pair of leggings from mine which you have done nothing about my email from last week to get it sorted.”

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Posted 4 years ago

“Website easy to navigate and products arrived promptly. Happy with purchase.”

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Posted 4 years ago

“1 of my items didn’t arrive and emailed several times and heard nothing back absolute joke!!”

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Posted 4 years ago

“I received my item ok, but it didn't fit well, so wanted to return it. Unfortunately, the invoice and return advice sent to me with my item had someone else's name and order printed. I'm not sure to whom my order details went - very disconcerting! I requested a refund and also explained my displeasure about the accompanying document mix-up to customer service. They first asked for my order number (I had already mentioned it 3 times in my first email) then they seemed to think I was sent the wrong item - I wasn't, just the wrong paperwork. Each time they responded to me, they closed the case and asked me to review their performance! Usually with customer service you check that the customer is satisfied before closing the case. No, Sports Direct apparently closes the case with each email they send out whether it's necessary or not. The worst of it is my personal details are with a complete stranger! Sports Direct has not bothered to suggest how they might rectify this.”

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Posted 4 years ago

“Very good transaction. Happy!.”

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Posted 4 years ago

“excellent as always”

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Posted 4 years ago

“I never got my parcel, Hermes driver delivered to somewhere else unfortunately. I don't understand the reason Sports Direct hires Hermes as transporter. They are unprofessional and unreliable. I will ask my Bank the request a refund from Sports Direct”

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Posted 4 years ago

“Item missing from my order. Difficult to actually get through to someone in customer service, just an automated email line you have to go through which hasn’t helped”

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Posted 4 years ago

“Order arrived well packed, everything looks autentique. True to size”

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Posted 4 years ago

“Ordered Golf Shoes on Thursday & they arrived on Saturday great service”

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Posted 4 years ago

“Great trainers at a good price. They came really quickly too.”

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Posted 4 years ago

“First and last experience of buying online from you. 3 out of the 4 items I ordered were cancelled and unavailable- update the website to reflect this! Charged £5 for delivery postage, that’s fine but I had to pay for postage to return which was £4 when the 1 item and only item I had to return cost £19. Just a bit poor when you look at other online shops who offer Better service and free returns atleast!”

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Posted 4 years ago

“Got my running shoes at a good price - and delivered early. Excellent.”

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Posted 4 years ago

“Parcel was due 2 days ago. Parcel has been with Hermes since last Friday amd delivery has been rescheduled by them 8 times”

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Posted 4 years ago

“I put address wrong tried to change it and could not change then ordered second lot as needed for that weekend the other parcel got delivered to wrong address had to collect from them and now got to pay to send back parcel very poor not happy at all”

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Posted 4 years ago

“Good products”

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Posted 4 years ago

“Excellent service !”

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Posted 4 years ago

“Thank you so much for your speedy delivery's I have received especially when I had to make a exchange of items . I will recommend you to my family and friends going forward”

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Posted 4 years ago

Sports Direct is rated 3.7 based on 746,434 reviews