Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,434 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,434 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 21st September 2025

552

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant fit perfectly happy family 👍”

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Posted 4 years ago

“Not really happy with your responding emails. I'm waiting on a reply back from sports direct as I've sent an email regarding some trainers I ordered online when they arrived they were a size 7 and not sure who's fault it was whether I put a size 7 but I wanted size 5 so in my email I was wanting to know how I go about sending the trainers back as I've since received an order for a size 5. Could I return the size 7 trainers to one of your shops (which shops are open)”

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Posted 4 years ago

“My order number: is SD40000077527299 I purchased online 4 items and two of them you've cancelled instantly. However, I checked on your website where from I've purchased my 4 items on first place, they still have availability in sizes 13L and there no where you said, that stock is limited. It's showing that stock has enough availability of items in grey and black colour of size 13L. Is this a scam? They no reason why my items should be cancelled right after I placed an order. Besides, in your description you don't give explanation why you cancelled already purchased items. I included for you an attachment to see it for yourself. However, if you're cancelled my items, why they are still available for sale?? Please refer to my screenshots I took at this moment when I am writing you this email. Also, I would like to know when you will refund me my money back, it's nothing says about the refund? I purchased my order with the PayPal and would like to refund it as soon as possible. I look forward to hearing from you soon. Regards SD40000077527299”

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Posted 4 years ago

“Customer service is never any good, I've posted reviews before, Sports Direct say they'll get in touch to sort the problem, nothing.....”

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Posted 4 years ago

“I placed my order and the address was wrong dont know why as i put my address in tried to change it was told to late changed it with delivery and order was still delivered to the wrong address luckily the person there was honest and i was able to retrive my parcel”

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Posted 4 years ago

“Quick delivery from ordering. Quality of goods excellent”

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Posted 4 years ago

“I still have not received my order!”

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Posted 4 years ago

“I cannot write a review as I have not received the item I paid for”

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Posted 4 years ago

“Good quality clothes at a affordable price and speedy delivery”

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Posted 4 years ago

“Good prices on most of the stuff & never had any problems recieving my goods when buying online”

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Posted 4 years ago

“Great quality great price.”

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Posted 4 years ago

“All arrived within the expected time and good product”

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Posted 4 years ago

“I tried to order shoes twice and orders were cancelled.”

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Posted 4 years ago

“Product prices are good but shipping costs and then cost of returning items meant that it was probably more expensive than I could get elsewhere”

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Posted 4 years ago

“From order to delivery, couldn't have done better. Fantastic high quality trainers bought in the Sale and delivered next day”

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Posted 4 years ago

“Product great. Generally sensible cardboard box packaging. How do I recycle the plastic that it came in via Hermes. It states it is recyclable in small print. Please, what grade plastic is it?”

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Posted 4 years ago

“Excelente, tudo como prometido!”

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Posted 4 years ago

“The goods I received were of a good standard and price. The customer service I received was horrendous will never buy from you again.”

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Posted 4 years ago

“SPORTS DIRECT has kept me updated about the shipping and track number of my purchase but as of today I haven't received it so still waiting to check the quaility of the products”

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Posted 4 years ago

“Fantastic service ordered in the morning and delivered the following day. Completely satisfied and will be using the service again”

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Posted 4 years ago

Sports Direct is rated 3.7 based on 746,434 reviews