Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,564 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,564 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery. Good price.”

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Posted 5 years ago

“Come the next day even though I did not pay extra perfectly packed”

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Posted 5 years ago

“Arrived very quickly for standard delivery. Came in excellent condition and great value for money”

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Posted 5 years ago

“I tried to contact you before the item was dispatched, as I had made an error, I looked at the 7-8 thinking it was size, but it was age, so I have to return this item and pay postage, I won't be ordering a replacement, thanks”

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Posted 5 years ago

“love the clothes in sportsdirect and delivery is good.delivery can be a bit pricey.”

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Posted 5 years ago

“Order placed 07 March Order processed 08 March Order dispatched 11 March Order status 16 March: Awaiting Courier Pickup Seriously?”

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Posted 5 years ago

“Expensive returns policy. I returned uncomfortable runners €36 the tongue was badly fitter. Noted the issue on returns cost €18 to post. Total cost €54. Refund €28 told it was a change of mind my complaint not acknowledged out of pocket by €26. No free returns with Sportsdirect. Very disappointing”

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Posted 5 years ago

“Very good - easy to shop on the site with a good range of products. Delivery went well. No complaints.”

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Posted 5 years ago

“overall experience good but had to return item as sizing not great but return process was easy ,however as fault was with the product I feel customer paying full postage unfair most places do free returns”

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Posted 5 years ago

“Excellent product, well presented and shipped promptly.”

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Posted 5 years ago

“Shocking about 9 days later and still no delivery, might not be sports direct fault maybe delivery company's fault, but sports direct are hard to get hold of and dont seem to be trying to resolve the problem quickly! So either tell hermes to get it sorted asap or give me a refund”

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Posted 5 years ago

“Products as described. Fast delivery; and got time slots for the delivery Happy with what I bought”

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Posted 5 years ago

“Não posso ainda avaliar pq ainda não recebi a encomenda que fiz e que já está paga”

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Posted 5 years ago

“Excellent service quick delivery. Good value”

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Posted 5 years ago

“Excellent service parcel came on time”

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Posted 5 years ago

“simple and easy shopping from the comfort of your armchair backed up by fast service and delivery with the added bonus of good products at value for money prices .”

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Posted 5 years ago

“Fast but could be cheaper for delivery”

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Posted 5 years ago

“Terrible customer services. They dont seem to care about their customers. Way behind their competitors in terms of customer services. They sent me the wrong kids trainers nearly 4 weeks ago. Despite 4 emails from me they have done nothing. They wont facilitate return of the trainers and keep fobbing me off with "i have to talk to senior management". They have kept my money for nearly 4 weeks. Never ever again. I think I will have to talk to ombudsman just to get my basic consumer rights.”

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Posted 5 years ago

“Delivered on time. Boots well made comfortable and lots of room for a thick sock”

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Posted 5 years ago

“Shoes here are so comfortable and durable!”

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,564 reviews