Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,564 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,564 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having placed my online order and i paid for overnight delivery some 10 days ago i have as yet not received anything. The order is sat with Hermes. Having tried the contact us email i received the refund of the postage promptly but no response as to where the order is. I sent a second email through contact us to this time cancel the order and refund the money and as yet not received a response. This is extremely poor customer service at its finest. You can not ring customer services direct and i guess that is due to the volume of calls they would be receiving.”

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Posted 5 years ago

“order was easy to place delivery was quick good service all round”

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Posted 5 years ago

“I have paid an extra £8 to receive the goods in 1 day (it was national team colours before the EURO 2020 match), however got them more than 2 days after receiving them.”

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Posted 5 years ago

“Speedy delivery, product as described. Excellent”

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Posted 5 years ago

“Great choice and quick delivery! A shame there’s no free returns though”

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Posted 5 years ago

“White Adidas Trainers arrived and one was white and the other was stained yellow all over, very poor”

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Posted 5 years ago

“I ordered an England kit with name printing on the back, after 6days they would any give me part of my order has been dispatched and the shirt that needed name printing still with them, no timescales and information on when it was gonna be dispatched.. the first customer advisor I spoke too said "Well if you needed it for a specific date you should have ordered sooner" absolutely shocking.. never will shop here again. Furthermore, I tried to assist them and asked to drop the name printing and send the shirt however they said it's too late for that, well how it's not even being processed”

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Posted 5 years ago

“Quality product, quick shipping to Poland”

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Posted 5 years ago

“The service was quick and efficient - I mean really quick! Returns easy all in all an enjoyable experience.”

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Posted 5 years ago

“Ordered on Saturday evening an was here on Monday afternoon very happy”

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Posted 5 years ago

“Fast delivery service was amazing first time shopping online n found it better than going into the store thank u”

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Posted 5 years ago

“J’ai commandé un t-shirt taille L. Le t-shirt faisait une taille S. avec une étiquette L. TROP petit. Sachant que je ne fait que 75kg pour 1m82. J’étais choqué Et je n’ai même pas osé le retourner, les frais de port à ma charge sont excessifs. Donc j’ai jeter l’argent par la fenêtre”

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Posted 5 years ago

“Prompt delivery top notch trainers and they look the part”

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Posted 5 years ago

“Store staff involving with my personal space. Staff should do their take instead of becoming my parents”

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Posted 5 years ago

“Poor customer service. Avoid ordering online, expensive if item not suitable, delivery/return cost me £19.15 for item that was not suitable. Tried to take back to shop and their policy is you can only exchange or recieve a credit note. Avoid is my advice.”

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Posted 5 years ago

“Still haven’t received my parcel. I paid £7.99 for next day delivery and it has now been 7 days and I still haven’t received it. Customer services have been no help, when I have emailed 4 times.”

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Posted 5 years ago

“Very poor service received wrong size then went on web chat to be told they didn't have size I ordered in stock after fella previously told me they would send the correct size again very poor no alternatives even offered when requested”

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Posted 5 years ago

“I love shopping online or shop sports direct you get great prices and great quality items .”

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Posted 5 years ago

“Ordered trainers for my grandson, only 1 in the box, Capri pants and pumps charged but missing. Paid for next day delivery, was prepared to wait for them to put it right and wait a day but they refused after 2 hours in web chat would not send out trainers until I return the one I have. The other 2 items are meant to be sent today but just had email saying there is a delay with the pumps. Dreadful service, poor customer service and will never use sports direct again.”

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Posted 5 years ago

“good quality good price, prompt delivery”

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,564 reviews