Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,550 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 2 star review on 9th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item arrived as promised the next day brilliant service”

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Posted 5 years ago

“Quick efficient. Easy ordering site. Good service”

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Posted 5 years ago

“Easy to order and received very quickly. Trainers were of good quality.”

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Posted 5 years ago

“I have been charged but no order has gone through their system. Second purchase and second issue - rubbish customer service, I advise you to stay away and read reviews.”

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Posted 5 years ago

“Still haven’t received my shirt which I ordered over a week ago”

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Posted 5 years ago

“Never had a problem fantastic service”

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Posted 5 years ago

“Cant fault the customer service. Perfect. Swapped out a slightly faulty first pair. Quick replies via email Trainers are very good and waterproof”

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Posted 5 years ago

“Still waiting for order to arrive!”

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Posted 5 years ago

“Excellent”

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Posted 5 years ago

“Good quality quick delivery.”

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Posted 5 years ago

“Placed my order easily and delivery was quicker than expected, unfortunately the order was for a neighbour who gave me the wrong size so have had to return for an exchange and hopefully there won't be any problems.”

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Posted 5 years ago

“Excellent!”

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Posted 5 years ago

“impressed with products and delivery”

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Posted 5 years ago

“Don’t even get me started”

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Posted 5 years ago

“Very easy to find the item I was looking for, fast check out system and delivery was very quick - two days before the estimate. Recommended.”

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Posted 5 years ago

“Great timing of worldwide delivery, well protected. Exactly the products that I was looking for. Definitely would buy again from Sports Direct.”

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Posted 5 years ago

“Good product, walking shoes good service.”

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Posted 5 years ago

“I would never use sports direct again this is a first time i've shopped online with sports direct. I received a pair of trainers that look like they were worn and discoloured. Even though I purchased this online I got it delivered in store. the store would not take the item back even though looking at it you could clearly see that it was used. Thank god I opened the package in store. The manager install was very very rude. And made me feel unvalued as a customer. I would never use SportsDirect again”

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Posted 5 years ago

“Whilst the delivery was quick and the products were as expected, two out of the three T-shirt’s were loose in the parcel and not in the clear bags despite the bags being in the parcel. Hence the T-shirt’s were very crumpled.”

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Posted 5 years ago

“Terrible service. I paid for next day delivery, but actually got the item after 3 days. I left a number of messages asking what was happening. Only to be ignored. I finally used the live web chat, where I was offered £3 compensation. I will not use sports direct ever again”

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,550 reviews