Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,564 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,564 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The experience was great however there was an order which came in with wrong color option”

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Posted 5 years ago

“the best as usual”

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Posted 5 years ago

“This rating is for a recent online shopping experience. I bought MMA striking gloves but the product that was delivered was not the same one advertised online. Although I was offered an exchange I was told the item may still be different from the one advertised online. Not very reassuring. It was a hassle to post it back etc sorry but poor experience on this occasion. If you advertise something online, the customer expects to receive the exact item showed.”

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Posted 5 years ago

“Really happy with my purchase and fast delivery”

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Posted 5 years ago

“Great product, transaction completed promptly and easily”

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Posted 5 years ago

“I received a pair of shorts from you, and payed £21 for them, once they arrived they had a sale price for the shorts on it still which was £16.99. Not a massive difference but a bit disappointing getting something for one price, then figuring out they where already cheaper anyway!”

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Posted 5 years ago

“""”

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Posted 5 years ago

“The product seemed fine and was delivered in a short timescale. I just would have liked the option to not pay delivery costs and pick it up in store”

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Posted 5 years ago

“Great discounts as always, paid a premium £7.99 next day delivery but it didn’t come until the day after expected……very disappointing!”

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Posted 5 years ago

“Good shop with many items to choose from and ofcourse lovely staff. However, I’m disappointed that there are no refunds of cash etc when returning an item only vouchers. I don’t know if any other store that has this policy…”

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Posted 5 years ago

“Every one of my packages was damaged - especially the shin pad boxes. Then a pair of shorts had a hole in the front. And I have to pay to send them back. Dreadful.”

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Posted 5 years ago

“Havnt received my parcel yet it was due Monday hermes tracking shows they've not received it yet and customer service hasn't emailed me back”

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Posted 5 years ago

“Paid for next day delivery, didn't receive it next day. No refund of the next day delivery cost no response to my email requesting it. All round poor customer service”

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Posted 5 years ago

“Still waiting for the rest of my order. Only received part order. Playing the waiting game now!!”

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Posted 5 years ago

“Items still not received and no communication”

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Posted 5 years ago

“Was given the wrong size & cant get a refund as it has been personalised id like either refund or the size i wanted”

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Posted 5 years ago

“Most effective way of shopping. Quick and easy to use. Very happy with this service.”

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Posted 5 years ago

“Poor service.”

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Posted 5 years ago

“Ordered late afternoon for next day delivery, and i received order as requested following afternoon.”

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Posted 5 years ago

“It's just a hassle to send back Damaged goods after sending a clear picture of damaged goods for a replacement.”

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,564 reviews