Sportsman's Guide Reviews

Name: Sportsman's Guide
Rating: 1.52

1.5 Rating 159 Reviews

12 %

of reviewers recommend Sportsman's Guide

Company Reviews

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Metrics

1.5

Based on 159 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Sportsman's Guide 1 star review on 28th February 2024

Anonymous

Sportsman's Guide 1 star review on 27th November 2023

Sportsman's Guide 5 star review on 12th March 2023

Babel F Gates

Sportsman's Guide 1 star review on 30th June 2022

Ken

Sportsman's Guide 1 star review on 21st March 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Guide Gear Men' s Round Toe Western Work Boots. Horrible pair of boots. Not true to size, cheap quality! I do not recommend purchasing. Buyer beware!”

Helpful Report

Posted 2 years ago

“I volunteer for a veterans and first Responders nonprofit that gets them in the outdoors. I asked if they could help us out for some equipment to help small stuff they said no we don’t do that we won’t help out veterans or first responders. They lost my business”

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Posted 2 years ago

“Disappointed after years of loyalty! How can you cancel Ammo orders on the books for two years and offer me a $25 gift certificate? How many times did I have to answer email saying 'yes' I still want the ammo, and willing to wait? How many other products have I purchased from your company? How much $$$$ have you made?! Not a member or fan of Sportsman's guide after this.”

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Posted 2 years ago

“Personally SHOCKED at all the negative reviews. I've placed 5 different orders in the last 12 months with NO PROBLEMS. Used live chat to add an item to an order before it shipped and was done with no problem. 🤷🏻‍♂️🤷🏻‍♂️”

Helpful Report

Posted 2 years ago

“Horrible customer service, they never responded to several contact attempts. I gave up and purchased elsewhere. Ordered and received a coat that was the wrong size. They do not allow exchanges so when I went to just reorder they wanted $20 more money for the same order on their own mistake.”

Helpful Report

Posted 2 years ago

“I cancelled my account with Sportsman's guide and disputed the $49.99 charge to my credit card company. Over 3 months has gone by and Sportsman's Guide has not cancelled my account and refunded the charge.”

Helpful Report

Posted 2 years ago

“Double charged me for my 3rd out of 4 payments for their "4 pay" and then they have continued to accuse me of not paying the 4th payment. They charged me double for my 3rd payment so my entire order was paid off. Proceeded to then breach my own security by divulging in personal information to an individual that is not authorized to use my account. Stay away for your own security and potential headache due to being accused of not making a final payment when it was made during a double charge. Horrible company.”

Helpful Report

Posted 2 years ago

“This company is a rip off when it comes to it's Buyer's Club. I cancelled my membership a month ago, and it still hasn't refunded my membership fee which it billed me for but never informed me of.”

Helpful Report

Posted 2 years ago

“Gun selection used to be good....it is horrible now. They need to fire their buyers....”

Helpful Report

Posted 2 years ago

“Comenity Bank which handles their Visa Card is as bad as they are!! Had fraud charges on the card which I wound up paying. So, I won't do business with Sportsmansguide or Comenity. I'm done!!!! The bank's rating is as bad as yours!! And neither of you are BBB accredited.”

Helpful Report

Posted 2 years ago

“Ordered 3 military bags awhile back shortly after I ordered them and they were delivered they went on sale I called sportsman guide to get a refund for the difference that I paid and the sale price and was told that sportsman guide doesn’t issue refunds if the items go on sale after you order them I will never buy from sportsman guide ever again”

Helpful Report

Posted 2 years ago

“Terrible company. Constantly pushed back ship date for nearly a year on ammo so they can sell at today's ridiculous prices.”

Helpful Report

Posted 2 years ago

“Terrible customer service, back orders continuously get pushed further out, and are charging me $9 shipping for a $10 pair of socks because I cancelled the boots that were going to take 8 weeks to get here instead of 6 weeks as promised.”

Helpful Report

Posted 2 years ago

“I included photos (I purchased the olive green hat from Sportsman’s Guide) because I wanted possible customers to see how absurd the explanation was for why this vendor didn't pay for return shipping nor exchange this hat. As you can see, I already have 3 sherpa hats and I've had 2 others that aren't in the photos. 30 minutes after I received the hat, I opened and saw how 1) loose fur filled the plastic bag it came in and 2) that any time I touched fur on the hat, it came off. I then contacted this vendor to ask if an exchange can be made and I provided the reason and photos as I was informed on a service chat that the only way I could receive free return shipping was if I could show the product is defective. The email reply from Sportsman’s Guide was that "this looks like there may have been some bad tanning."... BAD TANNING. He also asked if I would like to keep the hat with a $10 returned to me. No, I want a better quality hat. Anyone looking at the photos can see the hat is shedding fur. That was the main reason for including the other hats for comparison. And I've had the black hat for over 2 years. So I sent the hat back, only to see they're charging me for the shipping, which they're taking from the refund. I hate to make the hat look bad in the review because overall, the hats are very good quality. Again, I've purchased 5. It's just this one didn't meet quality expectations and was followed by worse customer service. I will NEVER purchase or advise anyone to purchase anything from this company. They don't hold themselves accountable for the products they send to customers.”

Sportsman's Guide 1 star review on 5th November 2021

Helpful Report

Posted 2 years ago

“I purchased around $1100 worth of gear from them (Bolderton Tree stand, backpack, gloves, Ameristep ground blind) and while putting together the ladder stand, I notice there are missing components. I contacted SG but they pointed me to their vendor Sniper Treestands. I made contact but Sniper hasn’t responded so I reach back out to SG for customer service and I’m told they can’t do anything and once again point me to the non responsive vendor. Since this is a non returnable item, I’m pretty much hosed on being able to use it unless I figure out a way to continue putting it together. This was a wasted $350. Given the poor customer service from both companies, I won’t be doing any future business with them. They, SG couldn’t care less about this situation. I would give them 0 stars if it were possible.”

Helpful Report

Posted 2 years ago

“Sportsman's Guide — Item #705550 Winchester, NATO 9mm Luger, 124 Grain, FMJ, 1, 000 Rounds with Ammo Can was Placed on order 7-29-20... This was placed on Back Order again and again was pushed out for months and months, now Expected Ship Date 6/4/2022... while at the same time SG continues to sell 9MM ammo. Is this a Bait and Switch action??? Should a Class Action Law Suit be filed?? Other customers are getting the same run around. NOT HAPPY. I also see that many other customers have also filed similar complaints with BBB and other Complaint WebSites about SG.”

Helpful Report

Posted 2 years ago

“Purchased a fireplace space heater from Sportsman , tracking my order I watched it go from Wisconsin to Chicago to Niles. Estimated delivery date was Oct 20th today is the 28th and based on the FedEx Tracking number , my order has been on a FedEx vehicle for delivery since the 26th. Call customers service and was told it's a 6 hour wait, ( B.S). Tried to cancel twice and I was told to either deny package when it arrive or just send it back. How can I deny something that was never sent? This place is a SCAM, customer service is to stall you only, no customers satisfaction............ I do no want the item all I want is to be refunded . Stay AWAY IF YOU CHERISH YOUR MONEY”

Helpful Report

Posted 2 years ago

“Ordered 2 pair of boots for $89.99 each. Returned one pair. SG sail they would refund the $89.99 - $7.50 for shipping, which would be 82.49. My refund was 62.49. Calle to see what happened to the $20. They claimed I used a coupon, which I did not, then said I forgot to include shipping, which makes no sense. No refund the the $20. Never, ever, again!”

Helpful Report

Posted 2 years ago

“Tried to get treestand roofs twice. Customer service representative said I would get 2 and one on back order twice. Had both orders canceled. Very disappointed. Tried to talk to Customer service supervisor said they would call back never did. I really thinking hard to renew membership. Never had this happen before been member for a number of years.”

Helpful Report

Posted 2 years ago

“It is hard to do returns. They charge you for a shipping label. Plus most things they sell are excluded from returns, and my favorite is they tell you to contact the manufacturer with product failures.”

Helpful Report

Posted 2 years ago

Sportsman's Guide is rated 1.5 based on 159 reviews