Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.72

4.7 Rating 5,316 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,316 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was going to leave acceptable but changed my mind...You need to communicate better on large orders. Send an email stating what is being shipped now and what is on its way, with a follow up stating it will be there in a couple days? I purchased a large order and you sent me part of it, now when I'm installing a large project and getting parts from different vendors, it made it quite confusing when "I thought I ordered it but did I"? So after going over all my parts and noticing I'm missing vital parts I have go to a vendor close by to get parts I need! Now I need to return parts and get penalized with a restocking fee, doesn't seem right. Hope this helps in the future. Thanks Al”

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Posted 6 years ago

“Ordered through online and received the items in a few days. Good service. Will order some more items in the future for sure. Thanks!”

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Posted 6 years ago

“Been a reliable supplier.”

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Posted 6 years ago

“Just received product so too soon to review. One positive point regarding company is the use of Paypal. That makes it much easier to place an order without all the computer / "account" BS that other sprinkler stores use.”

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Posted 6 years ago

“Pricing is good but some items could be less expensive.”

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Posted 6 years ago

“The sprinkler check valve worked i purchase worked great. My only concern i had was your shipping policy. I know you don't ship to Hawaii. But, it was shipped flat rate shipping. Price doesn't change to Hawaii. It's ok it got my product and it works”

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Posted 6 years ago

“They have the the parts, they ship quickly, and the web site is easy to use. Will shop here again.”

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Posted 6 years ago

“Product shipped in full and excellent condition. The only downside was the product wasn't available to ship as scheduled due to no inventory on hand. However, the Sprinkler Supply Store team reached out to notify me of the delay and confirm I still wanted the order. Thank you.”

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Posted 7 years ago

“Valued supplier for hard to get parts, great web site shopping, Parts showed up just as shown and in nicely packed. However they need to be a quick ship supplier. My sprinkler was down while waiting in summer heat for parts.”

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Posted 7 years ago

“Disappointed you did not have product I need. Customer service was very good.”

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Posted 7 years ago

“The delivery was faster than expected since the product was on back order”

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Posted 7 years ago

“Will buy again.”

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Posted 7 years ago

“fast response time”

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Posted 7 years ago

“Good prices, easy website, some small issues with timeliness of delivery. Overall a good company to do business with”

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Posted 7 years ago

“This is my go to store for all my sprinkler needs. Good availability and great pricing.”

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Posted 7 years ago

“Good amount of items at a reasonable price! Sometimes the detailed info. was a little hard to find (because I wasn't sure of what I needed) but they had it all. Much easier and better quality than big box stores.”

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Posted 7 years ago

“You really need to be free shipping at a lower cost value to compete with the amazons and Walmart’s. Had coupon for first order but ordered second item elseware due to shipping cost thanks Scot”

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Posted 7 years ago

“Having parcels shipped to a PO, I get billed by the package. When my order is shipped in two packages, it doesn't make it cost effective. I hope in the future, I can select to have my order shipped all together. Thanks -- otherwise -- good service.”