Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.72

4.7 Rating 5,316 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,316 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parts are of good quality. Correct parts were shipped. Eventually.”

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Posted 5 years ago

“Loved the RVAN product. Certainly appreciate the service! Just sent another order.”

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Posted 5 years ago

“I needed to replace a diaphragm in an old Toro control, but couldn't find it locally. A Google search lead me to Sprinkler Supply Store. I found the part I needed right away. When I ordered the part, I found that orders have a minimum of $30. It would be great if this was changed. I went ahead and ordered 3 of the same part, since I have more of these old valves that I know will eventually fail. Still, I wish the $30 minimum wasn't there. It took 11 days from when I ordered to when it was shipped, including a followup email to get an update. I know some of this had to do with Covid-19, so want you to know I need to cut you a lot of slack over what is uncontrollable. However, receiving more automated updates would be a great improvement. The parts I received are exactly what I needed and the one I've installed so far is working flawlessly. So, overall I'd give you guys a 9 out of 10, which in my book, is pretty darn good! Thanks!”

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Posted 5 years ago

“Need more staff to process orders and answer questions. Due to Covid it is a problem. Hopefully will have a better experience when people go back to work.”

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Posted 5 years ago

“A very friendly site. I got fast response for questions asked online. However, the wait time is quite long. I hope it'll better after the virus.”

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Posted 5 years ago

“Good selection, fair price.”

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Posted 5 years ago

“Rain bird valve boxes as ordered. Took a week to ship, but got here fast once on the way.”

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Posted 5 years ago

“After initial misunderstanding about delivery time, everything else went okay. Sent an email about missing adjustment tool with order of 10 PGP 04 rotor heads.”

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Posted 5 years ago

“I ordered a sprinkler valve box from you. When it arrived it was without the lid. I believe the lid was lost in shipping due to very poor attachment of lid to box. More care should be taken in this type of shipment since it was not in any sort of carton. Some of the blame rests on the shoulders of the carrier. Upon notification of the missing lid to you I was assured a new lid will be sent to me. We'll see. MP”

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Posted 5 years ago

“Easy to order. Ive already ordered more sprinklers through the site. I found the Shipping was slow for the price of $11, but I understand the climate we are in. I’d recommend because the product works fine”

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Posted 5 years ago

“Good supply of irrigation items. Ordered 3 valves that I couldn’t find locally. Good price. Shipping delayed because of the virus but finally received them in good shape. Virus delay in shipping not all their problem. Good company to deal with...”

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Posted 5 years ago

“Prices on product balanced out against Amazon Prime. Amazon cost more with free shipping and SSS was less cost plus shipping. Amazon is getting to much share. Buy from SSS”

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Posted 5 years ago

“Prices were reasonable, shipping took longer than expected, but that can be explained due to COVID.”

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Posted 5 years ago

“They had the parts we needed exactly. D19 timing has everyone off a tad. Communication was a bit one way but responsive when communicated with. Would buy again. Easily. 5 stars would equal better communique from seller. Use them.”

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Posted 5 years ago

“Went very we once I was able to talk to someone.”

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Posted 5 years ago

“Service was prompt and price competitive. I purchased 12 Hunter sprinkler heads. The plastic adjustment tools and installation instructions were not but should be included with such a purchase.”

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Posted 5 years ago

“Took a little longer then I thought it should but with CORVID-19 I guess it’s to be suspected. Great light bulbs!!!!”

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Posted 5 years ago

“Ordering was simple (in the context of the Pandemic) shipping was expedient, price was fair.”

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Posted 5 years ago

“The selection & price of the products offered are great, the shipping was a little slower than expected but the contents arrived in excellent condition & securely insulated to prevent damage during shipping. The 6 station time looked good but the fact that the box had damage, not secured closed & the screws were loose in the box, I think it may been a return. It looked unused & new though.”

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Posted 5 years ago

“Product ordered arrived on time and packaged well. Price was good but I found the shipping charges high. To your question who made the delivery I do not recall.”

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Posted 5 years ago

Sprinkler Supply Store is rated 4.7 based on 5,316 reviews