Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.72

4.7 Rating 5,246 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,246 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dennis, Just received a couple days ago only 2 - I20- 12" heads of the 6 heads I ordered . Have not seen the other 4 heads or the other stuff that was part of the original order. The rest of this review is subject to receiving all of my original two part order”

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Posted 4 years ago

“I knew what I wanted They sent me what I asked for The products received looked just like the picture on the website Easy Peasy”

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Posted 4 years ago

“They were very proactive in letting me know there was a short delay in getting my order shipped out. The delay was only a day or so but I appreciate the dedication to customer service.”

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Posted 4 years ago

“Thank you for my order. I am happy. I was able to replace transformer and my system work. Thank you!!!”

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Posted 4 years ago

“They had a part that was hard to find elsewhere which was nice but I thought the shipping charge was kind of high for as slow as it was. Not saying that would stop me from buying from them again but something to consider.”

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Posted 4 years ago

“Price was good and delivery was on time.”

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Posted 4 years ago

“Prices are great. Shipping is very slow and a bit pricey.”

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Posted 4 years ago

“They were the only online retailer I could find that had all the Toro precision nozzle types available in stock on my first order from them. When I needed a few additional nozzles of different types they were all in stock also. When the warehouse experienced a couple of days delay they sent me an email informing me of the delay. I give them four stars, instead of five, since their prices are higher than other online retailers and their shipping cost is high but I wanted to get the nozzles as soon as possible.”

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Posted 4 years ago

“Found the item easily and the order process went well”

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Posted 4 years ago

“I can't give a review of the parts, since I haven't tried them yet, but they look just like the previous parts I have used. Ordering was easy, delivery was quick. Thanks guys!!”

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Posted 4 years ago

“I would like to give you a great rating for your part of the operation was but the shipping was horrendous. Ordered on the 19th of April, the parts arrived today, April 29th. Nine days in transit and within the same state. Should I need parts in the future I will not hesitate to visit your website again.”

Helpful Report

Posted 4 years ago

Hi Larry, thanks for the review, and apologies for the delay! While we're seeing much better delivery times from the shipping companies compared to last year during the beginning of the pandemic, we do still see these delayed orders from time to time. 10 days in the same state may be some kind of record. Please don't hesitate to get back in touch if there's anything else that we can do for you.

Posted 4 years ago

“Good prices and fast service.”

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Posted 4 years ago

“Product was fine and at good price. Shipping was originally terrible, but once reduced, I purchased the product. Would not have purchased at the web site shipping cost.”

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Posted 4 years ago

“I enjoyed my experience. However it was frustrating that once I reached the free shipping threshold AND had a coupon code applied (that you solicited to me in exchange for signing up for my email) it negates the free shipping and tried to charge me $11.99 shipping. I just cleared the discount code and ordered without.”

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Posted 4 years ago

“Found online while looking for competing pricing on sprinkler heads. Really good pricing on what I needed. I thought I would only need that order but have since made 4 more. Shipping is quite fast. Because my first order was only $100 I also had to pay for shipping. I do think the free shipping threshold could be $100 instead of $149 but that’s a consumer’s opinion. I ordered 10 PGP Ultra 4” heads in order to have the adjustment tool included but it was not. Customer service remedied the issue rather quickly and sent the tool to me. Website is ok. A bit clunky but that also makes it very easy to search.”

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Posted 4 years ago

“just what i needed;”

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Posted 4 years ago

“All of the light bulbs, wiring and fixtures arrived promptly and in good condition along with the pricing being very competitive. Denny in customer service was very responsive to email questions.”

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Posted 4 years ago

“From order to ship was a little slow. Products were exactly what i needed.”

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Posted 4 years ago

“Good pricing and quick shipment of my needed Netafim tubing. They have a good selection to choose from and the material arrived as expected.”

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Posted 4 years ago

“Ordered a valve to repair a stuck-on zone, and a box to replace the existing box which was too small. The box was not available right away. I thought the valve would be sent first and the box later, but you held the valve until the box was available. Good: both the valve and the box worked, and I was able to fix the zone. Better: give the purchaser the option to have parts shipped as available. I was without any irrigation until the parts arrived.”

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Posted 4 years ago

Sprinkler Supply Store is rated 4.7 based on 5,246 reviews