Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.72

4.7 Rating 4,771 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 4,771 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 23rd April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prices are great. Shipping is very slow and a bit pricey.”

Helpful Report

Posted 2 years ago

“They were the only online retailer I could find that had all the Toro precision nozzle types available in stock on my first order from them. When I needed a few additional nozzles of different types they were all in stock also. When the warehouse experienced a couple of days delay they sent me an email informing me of the delay. I give them four stars, instead of five, since their prices are higher than other online retailers and their shipping cost is high but I wanted to get the nozzles as soon as possible.”

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Posted 2 years ago

“Found the item easily and the order process went well”

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Posted 3 years ago

“I can't give a review of the parts, since I haven't tried them yet, but they look just like the previous parts I have used. Ordering was easy, delivery was quick. Thanks guys!!”

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Posted 3 years ago

“I would like to give you a great rating for your part of the operation was but the shipping was horrendous. Ordered on the 19th of April, the parts arrived today, April 29th. Nine days in transit and within the same state. Should I need parts in the future I will not hesitate to visit your website again.”

Helpful Report

Posted 3 years ago

Hi Larry, thanks for the review, and apologies for the delay! While we're seeing much better delivery times from the shipping companies compared to last year during the beginning of the pandemic, we do still see these delayed orders from time to time. 10 days in the same state may be some kind of record. Please don't hesitate to get back in touch if there's anything else that we can do for you.

Posted 3 years ago

“Good prices and fast service.”

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Posted 3 years ago

“Product was fine and at good price. Shipping was originally terrible, but once reduced, I purchased the product. Would not have purchased at the web site shipping cost.”

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Posted 3 years ago

“I enjoyed my experience. However it was frustrating that once I reached the free shipping threshold AND had a coupon code applied (that you solicited to me in exchange for signing up for my email) it negates the free shipping and tried to charge me $11.99 shipping. I just cleared the discount code and ordered without.”

Helpful Report

Posted 3 years ago

“Found online while looking for competing pricing on sprinkler heads. Really good pricing on what I needed. I thought I would only need that order but have since made 4 more. Shipping is quite fast. Because my first order was only $100 I also had to pay for shipping. I do think the free shipping threshold could be $100 instead of $149 but that’s a consumer’s opinion. I ordered 10 PGP Ultra 4” heads in order to have the adjustment tool included but it was not. Customer service remedied the issue rather quickly and sent the tool to me. Website is ok. A bit clunky but that also makes it very easy to search.”

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Posted 3 years ago

“just what i needed;”

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Posted 3 years ago

“All of the light bulbs, wiring and fixtures arrived promptly and in good condition along with the pricing being very competitive. Denny in customer service was very responsive to email questions.”

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Posted 3 years ago

“From order to ship was a little slow. Products were exactly what i needed.”

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Posted 3 years ago

“Good pricing and quick shipment of my needed Netafim tubing. They have a good selection to choose from and the material arrived as expected.”

Helpful Report

Posted 3 years ago

“Ordered a valve to repair a stuck-on zone, and a box to replace the existing box which was too small. The box was not available right away. I thought the valve would be sent first and the box later, but you held the valve until the box was available. Good: both the valve and the box worked, and I was able to fix the zone. Better: give the purchaser the option to have parts shipped as available. I was without any irrigation until the parts arrived.”

Helpful Report

Posted 3 years ago

“A sudden change in weather causing temps to drop into the low 20's overnight caused me to need a replacement back-flow preventer. Sprinkler Supply Store to the rescue! They had exactly the Conbraco 1" Vacuum Breaker I needed. And while it initially looked like it might be several weeks before I might get it (due to stocking & supply issues thanks to COVID), it actually arrived in just about a week. On-line ordering was a snap, and payment via PayPal was equally easy. What more could I ask for? Thanks to Denny & the Sprinkler Supply Store team for getting me just what I needed.”

Helpful Report

Posted 3 years ago

“Good, update at all times, and delivered as promised.”

Helpful Report

Posted 3 years ago

“I was ordering sprinkler valves to replace 25 year old valves that had started having problems. No rush, just preventative maintenance. I normally research any company before ordering online, not on the company's website but on others such as Reseller Ratings. I did not this time as I was in no hurry and the price was right. On the day of my order, I receive five e-mails from the company. It seemed excessive, kinda like a millennial in a social media frenzy but on the other hand, it was thorough communications. However, it did make me a little uneasy so I went to my usual review sites and was very shocked and concerned to see a RR rating under 2! I decided to wait and see how things developed. Five days later, I receive the next e-mail, a shipping notification then four days later, the valves arrive via FedEx ground. Exactly what I ordered and all new, as advertised. Would I order from this company again - probably, as long as i do not need it immediately for a critical repair. Note that I did not attempt to contact the company at anytime so I cannot comment on that.”

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Posted 3 years ago

“Order took a little longer than expected to ship but once out arrived promptly. Customer Service was good and kept me up to date on shipment. Product fit and works well.”

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Posted 3 years ago

“The products I ordered are phenomenal, and time saving. My order was mis shipped, however, customer service was on spot to rectify the error and get them to me immediately. Sprinkler supply will now be my go to store, my neighbors are impress by the irrigation compression items.”

Helpful Report

Posted 3 years ago

“Order fulfillment was quick and correct. But product description was incorrect, causing inconvenience and delay with installation. Specifically, the Netafim - LVCZ10075-LF - Control Zone Kit Low Flow is wrongly described as having 3/4 in. MPT Inlet x 3/4 in. MPT Outlet. The outlet is 3/4 in but the inlet is 1 in. The pdf technical documents on the Sprinkler Supply page for this item do not address this. Before ordering, we submitted a question asking for clarification but have never received a reply. When the valves arrived we had to chase down 1 in. fittings for the inlets, adding to project cost and delay. We'd love to rate you a 5, but it just isn't merited in this case.”

Helpful Report

Posted 3 years ago

Hi thanks for your review. Apologies if we somehow missed you on this one, I did a search in our system and wasn't able to find an email from you with a question. We do our best to respond to everyone who messages in with questions ASAP. Denny ~ Customer Service Manager

Posted 3 years ago

Sprinkler Supply Store is rated 4.7 based on 4,771 reviews