Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.72

4.7 Rating 5,641 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,641 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 18th February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very poor customer service -- no communication --- the powers that be handling their online ordering---- will just cancel your order several days after you placed the order (paid ) **** no email -- no phone call-----nothing.”

Helpful Report

Posted 6 years ago

Hi Eric, thanks for the review. We emailed you yesterday morning at 11:05 am EST to notify you that the Hadco Photocell on your order had been discontinued and was out of stock and, as we are no longer able to source that part, we were promptly canceling your order. You might want to take a look in your spam folder. We'd be happy to forward over a screen shot if you'd like to see it. Apologies for any confusion.

Posted 6 years ago

“Great price, service, comunicación, fast delivery A++++++++”

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Posted 6 years ago

“Hassle free shopping, quick and accurate shipment”

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Posted 6 years ago

“Absolutely excellent service and quick shipping!”

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Posted 6 years ago

“Contact with a Sprinkler Supply Store employee was very helpful when I needed advice about a faulty Toro valve in my lawn sprinkler system. I eventually ordered a replacement which solved my problem.”

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Posted 6 years ago

“No problems. Good communication.”

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Posted 6 years ago

“Excellent service, speedy shipping, a pleasure doing business with the Supply Store.”

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Posted 6 years ago

“had what I wanted, and at a good price.”

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Posted 6 years ago

“The service, and products were perfect. Thank you. Question. We are in a drought, so the animals chewed into a couple. Do you sell repair kits? Susan Story”

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Posted 6 years ago

“I got the parts and they were the correct ones!!!! It took about 2 weeks to get them.”

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Posted 6 years ago

“Right product fair price shipped in a reasonable time period”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“Shipped quickly. Exactly what I ordered. Delivered in two days.”

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Posted 6 years ago

“Hi, I have been trying to get a special Netafim Part since June. When I emailed Denny he was nice, but gave me the wrong part number. I spoke to someone in technical support at Netafim. The part I need is: 25AP21121-120 Red rings 1- 1 1/2 in LONG filter No replies to emails or phone calls since June. I would order from another company but need to use the return credit. When you order the wrong part they charge you a 25% restocking fee unless you accept a credit. Would love to get this resolved ASAP.”

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Posted 6 years ago

“Ordering was easy and shipping was fast.”

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Posted 6 years ago

“Good stock and fast delivery. Prices comparable to Sprinkler Warehouse. Will stongly consider switching to Sprinkler Supply for all my irrigation needs.”

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Posted 6 years ago

“I am a residential customer stumbled onto this store while searching for a WIFI adaptor for my Hunter control panel. As a result of a great deal, I plan to do all my shopping for my irrigation through Sprinkler Supply Store. They had the part I was looking for at a price much lower than other outlets like Amazon or my local stores. After ordering the parts I was amazed at the feedback this company provides it's clients. The communications started with a simple "thank you" email and continued to track my order to a notification that my order was delivered to my mailbox. Great job people!”

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Posted 6 years ago

“Good list of products and materials. Good communication.”

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Posted 6 years ago

“I've loved the Sprinkler Supply store for years. My most recent transaction took much longer than anticipated. However, that's nothing to do with the SSS but rather the global supply chain given the pandemic. I will continue to use them go-forward!”

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Posted 6 years ago

“Shipping took forever and they blamed it on COVID which I kinda get but Amazon still ships in 2 days so I think these guys can ship faster than 1 week +. When I got the sprinkler heads, they were all mixed together so I was hard to tell which ones were which. They charged a lot more for shipping than it actually cost them so they kinda ripped me off there. The individual prices for the sprinkler heads were great, it's just shipping tips the scale into not that great of a price terrirtory. The customer service was nice and friendly when I contacted them but the service itself was very lacking. I mean USPS offers 2-3 day shipping so there's really no company out there that should take longer than that to get you your items. If you want to compete with the big dogs (Amazon, Walmart) then you need to be as good or better. If I can find these heads somewhere else, I will, I wasn't very impressed with the price and what I got for it ):”

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Posted 6 years ago

Sprinkler Supply Store is rated 4.7 based on 5,641 reviews