Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.72

4.7 Rating 5,236 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,236 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service was excellent and accommodating. Since some parts were on backorder, they offered to send in two shipments at their cost. Both shipments have arrived however, I am out of town and haven't seen them yet. I would definitely recommend Sprinkler Supply Store for the ease in ordering and the customer service.”

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Posted 1 year ago

“Exceptional service prompt delivery”

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Posted 1 year ago

“Placing the order with Sprinkler Supply Store was very easy and straight forward. The order was shipped promptly and arrived shortly. I got everything I wanted and how I wanted. Very pleased with their service even though the number of messages I received was a lil too many.”

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Posted 1 year ago

“Obsessive customer care.”

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Posted 1 year ago

“Great selection and honest fair pricing. Will not shop anywhere else moving forward. Glad I found this company.”

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Posted 1 year ago

“Hi Deny, Thanks for asking. I ordered 6 sprinkler head gaskets and one sprinkler adjuster key. They arrived in good time. thanks. I also received 6 Keya and one gasket in a second packagee. Please check to see if you double billed me. If you did, your rating will go down to a 1. If did double bill please credit that charge Thanks, Joel”

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Posted 1 year ago

Hi Joel - thanks for your review. I'm showing one order, one charge, and one shipment for you. You might want to double check to see if you accidentally placed the same order with another company as well.

Posted 1 year ago

“Sprinkler Supply Store had the exact, unusual, landscape light bulb that I needed and at a reasonable price. It was shipped to me much more quickly than I expected, as it was out of stock. The process was easy and efficient and the products are just what I wanted.”

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Posted 1 year ago

“Excellent selection and customer service. Realistic pricing. Outstanding all around.”

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Posted 1 year ago

“GODD SERVICE AND PRODUCT”

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Posted 1 year ago

“Great prices and fast service. I must have forgotten to add an item. They could not add it due to other things were probably already packaged, but they gave me free shipping and everything came quickly.”

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Posted 1 year ago

“order received quickly, no problems”

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Posted 1 year ago

“Recently I was in need of a # 142300 Check Valve and Filter Basket for a Hunter PGP-04 I-20 Sprinkler. In searching for the product I was fortunate to locate inventory with Sprinkler Supply Store . While I only needed 1 the cost was less than a $1 so I decided to purchase a 5 pack for $3.00. I had put it in the website cart for the day and I get a note offering to ship it Free with a promo code they provided. The freight cost was more than the product which was a generous gesture on their part. If you are ever in need of sprinkler supplies I suggest you consider this Company. Based on my experience I only wished I lived closer to one of their stores. Thank you to Sprinkler Supply Store service team for a great service experience.”

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Posted 1 year ago

“Finally found the parts I needed. Because your site included the blow -up schematics, I was FINALLY able to find the part I needed. And it was inexpensive even with shipping! We'll be ordering more parts soon.”

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Posted 1 year ago

“I had a superb experience with Sprinkler Supply Store. Communication regarding timing of delievery for a backordered item went well beyond what I have found to be typical of other vendors. This is my first choice for ordering irrigation supplies on line.”

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Posted 1 year ago

“I have not received part of my order yet???”

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Posted 1 year ago

Hi Lounn - I had reached out to you earlier today in response to your email. One of the shipments in your order was lost by FedEx. I placed a replacement order in our system, which we'll get out for you here shortly. You should be seeing the order confirmation already, followed by tracking information as soon as the order has shipped.

Posted 1 year ago

“The experience was great concerning Sprinkler Supply Store until they turned the delivery over to the USPS. At 1:13 this afternoon USPS notified me that the package was "Delivered in/at Mailbox." Too bad it wasn't my mailbox. I have filed a missing package notice with them.”

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Posted 1 year ago

“I've ordered several parts/supplies from these folks and could not be happier. Products arrived swiftly, well-packed, and exactly as described on their website. They are now our go-to supplier for water and garden 'stuff'.”

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Posted 1 year ago

“Ordered and recieved confirmation on 7-21-2023. Tracked package on USPS tracking, it appears my order has not left your facility. Why?”

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Posted 1 year ago

Hi Steven - thanks for your review. USPS picks up every day at that warehouse location, so it appears that they probably misplaced the shipment after receiving it. I've put together a replacement order for you - we'll ship it out ASAP. Our apologies for any confusion!

Posted 1 year ago

“Great service with great prices”

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Posted 1 year ago

“Item delivery too slow. Goto home depot faster.”

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Posted 1 year ago

Hey Hai - thanks for your review. Looks like we turned a backordered product around in 2 days on a 7-10 day projected delivery, but the shipment definitely took much longer than expected once it got into the hands of USPS. Our apologies for the delay, and please reach out directly if there's anything else that we can do for you. Denny ~ Customer Service Manager.

Posted 1 year ago

Sprinkler Supply Store is rated 4.7 based on 5,236 reviews