Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.72

4.7 Rating 5,406 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,406 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 19th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despite delays in my order due to the product being on back order, their customer service team responded promptly when I reached out to inquire on the status. Even though I was not happy to wait longer, I was very impressed with their customer service that it made it easier to handle the delay. Product finally arrived and it fixed my issue I was having with my sprinkler system.”

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Posted 5 years ago

“Sprinkler valves came as expected and are installed and working fine. Took some time to get them due to stockout delays but transactions and tracking once shipped was excellent.”

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Posted 5 years ago

“Had the product I needed at the best price I could find, fast shipping and came in right on time. Would gladly buy from them again.”

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Posted 5 years ago

“Easy ordering. Competitive pricing. Product delivered quickly. Lots of follow-up email making sure I was satisfied.”

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Posted 5 years ago

“First time using their company.I was very pleased with the prices they had. Shipping was a little slow but be expected with the virus. Will definitely buy from them from now on. Also gave 15% discount since it was my first order with the company.”

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Posted 5 years ago

“Easy to find what I needed, quick delivery!”

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Posted 5 years ago

“Great experience contents were exactly what was described what is this song”

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Posted 5 years ago

“I was informed 7-11 days after the order was placed and it took over 3 weeks to get”

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Posted 5 years ago

Hi Ted, thanks for your review. Our apologies for any confusion, Hunter did take longer than expected to deliver the backordered parts that you ordered. The pandemic has impacted the supply chain from beginning to end, and we are seeing longer turnaround times for backordered parts. Denny ~ Customer Service Manager

Posted 5 years ago

“Overall experience was great. I knowingly ordered a backordered item and they were transparent about the expected timeline for delivery and even shipped non-backordered items separately.”

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Posted 5 years ago

“Fast shipment, but didn't receive rest of order yet. Not sure where my Hunter I-40's are or if they'll even be shipped. Looks like the order was shipped incomplete and I'll never get my I-40's. If I get my I-40's without much on my end then this is acceptable. If not then this is unacceptable.”

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Posted 5 years ago

Hi Bobby, thanks for the review. I had responded to your email regarding this situation last Thursday - the remainder of the order was shipped from a separate warehouse and was scheduled to arrive to you on Friday. The tracking is showing that it was delivered. I've sent you a private message with the tracking for your reference. Please get in touch if you're not able to locate the shipment.

Posted 5 years ago

“Fast service, product as described. No problemd”

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Posted 5 years ago

“Received the items in very quick fashion. exactly what I wanted. Great service. Wish one head adjuster tool was included or at least mentioned that one was needed or not included. Will buy from Sprinkler Supply Store again.”

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Posted 5 years ago

“Great experience! I needed some Irritrol 2600T valves to replace/repair my old Hardie/Richdel 2600T valves (they are the same). My local hardware stores did not carry these. Found them at Sprinkler Supply Store and they were much better priced then Amazon or Ebay. Shipped fast too! Already installed the valves and my sprinkler system is up and running. Supper happy with the purchase.”

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Posted 5 years ago

“It took over two weeks to have the full order delivered. When I made the purchase the web site indicated everything was in stock”

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Posted 5 years ago

“Late , unpacked tubes, never again”

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Posted 5 years ago

“Service helped finding my part. Order was fast and accurate. Will be ordering again som spare parts.”

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Posted 5 years ago

“I was very inpressured with the service and the prices was right .”

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Posted 5 years ago

“Comprehensive online catalog and very competitive prices. My order came quickly with standard shipping.”

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Posted 5 years ago

“Answered questions I had to determine what I needed to fix my sprinklers, and delivered recommended product within a couple days. Great service”

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Posted 5 years ago

“the supply store had the parts needed for my project, they did a fantastic job getting them to me....”

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Posted 5 years ago

Sprinkler Supply Store is rated 4.7 based on 5,406 reviews