Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.72

4.7 Rating 5,316 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,316 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the product I needed for a great price”

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Posted 8 years ago

“GREAT selection and service! Only thing preventing 5 star is the shipping charge. 4 oz. USPS First Class Package for the item is $2.67...before any discount available for purchasing/printing online mailing label. I know shipping supplies have to be paid for, and it's my choice whether to buy or not, but charging $7.99 is excessive. Looks to me like Sprinkler Supply has items shipped from other than their Traverse City, MI location.”

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Posted 8 years ago

“I was very pleased with your selection, pricing and how quickly my order arrived. The only problem was that one item was missing from my order. It was not a big issue (a single less than $2 item out of a 21 item order) yet the only thing that kept me from giving a 'very good' rating.”

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Posted 8 years ago

Hi Philip, my sincere apologies if we missed anything on your order. If you have not already done so, please contact our customer service department so that we can either get you the missing part or get you credited back. Denny ~ Customer Service Manager

Posted 8 years ago

“My order was received in a timely manner; yet it was miscounted by a quantity of one, which, when given notice, Sprinkler Supply Store sent the item immediately. They were polite, professional and DELIVERED. I recommend them for your irrigation parts supplies.”

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Posted 8 years ago

“We live in a remote area and do not have much for suppliers. Sprinkler Supply Store has been great for our business. Prices are competitive but the free freight plus the 10% discount coupons have been a huge boost to our bottom line. We even received a hand written note thanking us for our part in making their business successful. Much appreciated.”

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Posted 8 years ago

“Could use SAE along with metrics on pipe measurements”

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Posted 8 years ago

“Easy ordering. Fast shipment.”

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Posted 8 years ago

“We have not had a chance to set it up or used it.”

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Posted 8 years ago

“Made the order and delivered 10 days later. Only shortcoming was no reasonable delivery to Kauai!”

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Posted 8 years ago

“Shipping was a little slow but the product was perfect and price was excellent.”

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Posted 8 years ago

“Quick shipment. Good prices”

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Posted 8 years ago

“I was satisfied with the merchdise that I received/ but also bought some sprinkler tools a wire stripers didn't receive on back order / it's been 2 weeks still haven't received items"”

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Posted 8 years ago

“All my items worked out great. I would definitely purchase here again.”

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Posted 8 years ago

“First time customer, ordered a transfomer from you, which was easy on your web site, you sent it, and i was able to track it till it arrived here. Couldn't have been easier! Thanks, Ray Brooker”

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Posted 8 years ago

“Price was reasonable, product looks good, info on adjustments was very good and customer service was excellent in providing the info that I had ordered the correct item for my need.”

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Posted 8 years ago

“As a landscape contractor I'm always looking for a place to go that will take care of all my needs, and I really believe I've found it in the sprinkler supply store. They had everything i needed and been able to ship to me in right away.”

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Posted 8 years ago

“Great experience. Product was backordered but arrived when expected. Company communicated very well.”

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Posted 8 years ago

“The web page is fine but check out is a nightmare. Tried several times to buy something but had to give up. I do buy things all the time and check out was very difficult. If we could have gone to a store for the part we would have. Hope you can find a way to make checkout easier”

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Posted 8 years ago

“I haven't received product yet ,but the only problem I see is that the tracking never updated from drop off. Besides that, i hope I receive soon.”

Helpful Report

Posted 8 years ago

Hi Scotty, thanks for your review. I just checked this morning and the tracking is now moving. It looks as though it was a glitch at the postal service. Please don't hesitate to get in touch if there's anything else I can do for you. Denny ~ Customer Service Manager.

Posted 8 years ago

“Received a replacement panel for my Hunter PC-300 controller (circa 2001). After installation the new panel would not recognize stations on an expansion module. Called the Sprinkler Supply Store and was referred to a Hunter procedure to reset the gray expansion module. However, this procedure was not appropriate for my controller. So, I unplugged the controller, waited and then plugged it back in. The controller recognized the expansion module stations and I completed the installation & programming. Either the Supply Store should include appropriate instructions with the replacement panel to cover this situation or get Hunter to write appropriate instructions for this 526200 replacement panel.”

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Posted 8 years ago

Sprinkler Supply Store is rated 4.7 based on 5,316 reviews