Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.72

4.7 Rating 5,401 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,401 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 19th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My first attempt at a sprinkler system. After some research, decided that hunter pgp ultra popups were the way to go. Found the best price for them here at the Sprinkler supply store, with a set of nozzles included for each sprinkler. Shipping was fast, ordered them on a weekend, had them in hand by the next weekend so I could get started. Two minor complaints. Hunter claims to have a nozzle chart on their site to help in determining which nozzle you want to use. I could not find this chart despite a considerable amount of time wasted searching their site. That's not the Sprinkler supply store's fault, but if they have access to it, and threw a copy in with each order that included hunter pop ups, that would be fantastic. Also, I was disappointed to find out that the adjusting tool, and the little plastic piece to hold the pop up open while you install the nozzle were NOT included with the sprinklers. This was an oversight on my part. But had the shopping cart page pointed out those two little accessories, and the fact that they were not included, I would have gladly paid for them to be added to my order. As it is, if I want them now, I have to pay 8 bucks in shipping to get 2 bucks worth of tools. Not gonna happen, so I made do without. So, 4 out of 5. If I need any more sprinkler stuff, I will be back.”

Helpful Report

Posted 8 years ago

Hi Dan, thanks for all the great feedback. I'm passing this along to the web team for consideration for changes. The flow charts that you were looking for can be found here: https://www.hunterindustries.com/irrigation-product/rotors/pgp-ultra Just click the "Specs" link. Denny ~ Customer Service manager.

Posted 8 years ago

“Just the products I was looking for and the shipping was fast! I will definitely shop here again.”

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Posted 8 years ago

“Great pricing and free shipping”

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Posted 8 years ago

“I like the product - Netafim drip hose. It would be nice to see a diagram for all parts need to connect to garden hose or pvc water line.”

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Posted 8 years ago

“The part was easy to find and priced well. The shipping seemed high for the single item purchased. I will shop with you again.”

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Posted 8 years ago

“Tremendous selection and the prices were fair.”

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Posted 8 years ago

“I STILL HAVE SOME ISSUES TO WORK OUT AND I WILL CALL YOU WHEN THAT IS TAKEN CARE. IT IS NOT ON YOUR END. NOT TO WORRY”

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Posted 8 years ago

“Shipment on time. Low price”

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Posted 8 years ago

“My order finally arrived complete but took longer than expected to get "in stock" parts from other suppliers. Contacting them is slow as they seem to be understaffed. I probably order from them again but I will adjust my shipping expectations from 3-4 days to 10.”

Helpful Report

Posted 8 years ago

Hi Jack, thanks for your review! My sincere apologies for any delays, we do try to get backordered items ASAP from our suppliers whenever possible but sometimes experience longer turnaround times. I can see that you had been using our chat, that is a recent addition to our website and we are working on providing shorter response times. Denny ~ Customer Service Manager

Posted 8 years ago

“Had the item in stock, had great shipping rates and the item arrived when promised.”

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Posted 8 years ago

“I liked the prices, navigating the website and finding what i needed took awhile. Take a look at how DripWorks has set up their site.”

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Posted 8 years ago

“Outstanding selection, good prices, quick order fulfillment and responsive customer service. Only negative comment is that for us amateur landscapers a little more detail regarding individual products would be helpful.”

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Posted 8 years ago

“Delivery was a promoted and it repaired my Rainbird valve.”

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Posted 8 years ago

“Best prices and Very helpful when I used the live chat forum. Got what I needed and it shipped fast. Will use you again I'm sure.”

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Posted 8 years ago

“Service was fast but two of the heads that were supposed to be 180 were only 45.”

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Posted 8 years ago

Hi Joyce, thanks for your review. My sincere apologies for the error, I'm sending out replacements for you today. There's no need to send the other ones back. Denny ~ Customer Service Manager

Posted 8 years ago

“Had the heads I needed and shipped them quickly.”

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Posted 8 years ago

“I ordered 5 360 degree sprinklers, and got them quickly. I have always had good success with your products and service. I was a little surprised that the 5 sprinklers did not include the plastic multi sized caps to slide into them for whatever amount of water I needed to put on the lawn. Other then that things are great. gilbertjones208@yahoo.com.”

Helpful Report

Posted 8 years ago

Hi Gilbert, thanks for your review. My apologies for the missing nozzles, I have our warehouse getting a replacement set out to you ASAP. Denny ~ Customer Service Manager.

Posted 8 years ago

“Sprinkler Supply Store is the most reasonable place to shop for sprinkler supplies. The only comment I have about the place is when you call them they sometimes don't answer the phone or it takes them a long time to get back with you. Overall I would give them a 4 out of 5. thanks KL”

Helpful Report

Posted 8 years ago

Hi Kevin, thanks for your review. We do try to get back to every customer in a timely manner, my apologies if we weren't able to meet your expectations. We're always looking for ways to serve our customers more efficiently, and we appreciate your continued business. Denny ~ Customer Service Manager

Posted 8 years ago

“Ordered items came on time and ready for installation.”

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Posted 8 years ago

“Had the product we needed”

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Posted 8 years ago

Sprinkler Supply Store is rated 4.7 based on 5,401 reviews