Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.72

4.7 Rating 5,316 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,316 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipment on time. Low price”

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Posted 8 years ago

“My order finally arrived complete but took longer than expected to get "in stock" parts from other suppliers. Contacting them is slow as they seem to be understaffed. I probably order from them again but I will adjust my shipping expectations from 3-4 days to 10.”

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Posted 8 years ago

Hi Jack, thanks for your review! My sincere apologies for any delays, we do try to get backordered items ASAP from our suppliers whenever possible but sometimes experience longer turnaround times. I can see that you had been using our chat, that is a recent addition to our website and we are working on providing shorter response times. Denny ~ Customer Service Manager

Posted 8 years ago

“Had the item in stock, had great shipping rates and the item arrived when promised.”

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Posted 8 years ago

“I liked the prices, navigating the website and finding what i needed took awhile. Take a look at how DripWorks has set up their site.”

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Posted 8 years ago

“Outstanding selection, good prices, quick order fulfillment and responsive customer service. Only negative comment is that for us amateur landscapers a little more detail regarding individual products would be helpful.”

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Posted 8 years ago

“Delivery was a promoted and it repaired my Rainbird valve.”

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Posted 8 years ago

“Best prices and Very helpful when I used the live chat forum. Got what I needed and it shipped fast. Will use you again I'm sure.”

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Posted 8 years ago

“Service was fast but two of the heads that were supposed to be 180 were only 45.”

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Posted 8 years ago

Hi Joyce, thanks for your review. My sincere apologies for the error, I'm sending out replacements for you today. There's no need to send the other ones back. Denny ~ Customer Service Manager

Posted 8 years ago

“Had the heads I needed and shipped them quickly.”

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Posted 8 years ago

“I ordered 5 360 degree sprinklers, and got them quickly. I have always had good success with your products and service. I was a little surprised that the 5 sprinklers did not include the plastic multi sized caps to slide into them for whatever amount of water I needed to put on the lawn. Other then that things are great. gilbertjones208@yahoo.com.”

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Posted 8 years ago

Hi Gilbert, thanks for your review. My apologies for the missing nozzles, I have our warehouse getting a replacement set out to you ASAP. Denny ~ Customer Service Manager.

Posted 8 years ago

“Sprinkler Supply Store is the most reasonable place to shop for sprinkler supplies. The only comment I have about the place is when you call them they sometimes don't answer the phone or it takes them a long time to get back with you. Overall I would give them a 4 out of 5. thanks KL”

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Posted 8 years ago

Hi Kevin, thanks for your review. We do try to get back to every customer in a timely manner, my apologies if we weren't able to meet your expectations. We're always looking for ways to serve our customers more efficiently, and we appreciate your continued business. Denny ~ Customer Service Manager

Posted 8 years ago

“Ordered items came on time and ready for installation.”

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Posted 8 years ago

“Had the product we needed”

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Posted 8 years ago

“Got what I wanted just took a while to get it all”

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Posted 8 years ago

“Product came in a timely fashion. I just didn't order all the parts I need.”

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Posted 8 years ago

“I received exactly what I ordered. The only problem was in the online communication. I tried to let the company know that my water pressure was between 80-90 psi. This information failed to reach the right people. I was never told before hand that the company had sprinkler bodies with built in pressure regulators. I still don't know what they cost, but I plan on returning the pro-400 bodies.”

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Posted 8 years ago

“low price; order shipped promptly”

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Posted 8 years ago

“Easy to order, I was surprised my part was not in Stock at point of sale but I was notified and it turned out ok. Part came, all good.”

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Posted 8 years ago

“Had what I needed. Same day ship did not occur.”

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Posted 8 years ago

“Had the correct products and delivery was prompt”

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Posted 8 years ago

Sprinkler Supply Store is rated 4.7 based on 5,316 reviews