Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.71

4.7 Rating 5,201 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,201 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 18th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had the heads I needed and shipped them quickly.”

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Posted 8 years ago

“I ordered 5 360 degree sprinklers, and got them quickly. I have always had good success with your products and service. I was a little surprised that the 5 sprinklers did not include the plastic multi sized caps to slide into them for whatever amount of water I needed to put on the lawn. Other then that things are great. gilbertjones208@yahoo.com.”

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Posted 8 years ago

Hi Gilbert, thanks for your review. My apologies for the missing nozzles, I have our warehouse getting a replacement set out to you ASAP. Denny ~ Customer Service Manager.

Posted 8 years ago

“Sprinkler Supply Store is the most reasonable place to shop for sprinkler supplies. The only comment I have about the place is when you call them they sometimes don't answer the phone or it takes them a long time to get back with you. Overall I would give them a 4 out of 5. thanks KL”

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Posted 8 years ago

Hi Kevin, thanks for your review. We do try to get back to every customer in a timely manner, my apologies if we weren't able to meet your expectations. We're always looking for ways to serve our customers more efficiently, and we appreciate your continued business. Denny ~ Customer Service Manager

Posted 8 years ago

“Ordered items came on time and ready for installation.”

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Posted 8 years ago

“Had the product we needed”

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Posted 8 years ago

“Got what I wanted just took a while to get it all”

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Posted 8 years ago

“Product came in a timely fashion. I just didn't order all the parts I need.”

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Posted 8 years ago

“I received exactly what I ordered. The only problem was in the online communication. I tried to let the company know that my water pressure was between 80-90 psi. This information failed to reach the right people. I was never told before hand that the company had sprinkler bodies with built in pressure regulators. I still don't know what they cost, but I plan on returning the pro-400 bodies.”

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Posted 8 years ago

“low price; order shipped promptly”

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Posted 8 years ago

“Easy to order, I was surprised my part was not in Stock at point of sale but I was notified and it turned out ok. Part came, all good.”

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Posted 8 years ago

“Had what I needed. Same day ship did not occur.”

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Posted 8 years ago

“Had the correct products and delivery was prompt”

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Posted 8 years ago

“the product I needed for a great price”

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Posted 8 years ago

“GREAT selection and service! Only thing preventing 5 star is the shipping charge. 4 oz. USPS First Class Package for the item is $2.67...before any discount available for purchasing/printing online mailing label. I know shipping supplies have to be paid for, and it's my choice whether to buy or not, but charging $7.99 is excessive. Looks to me like Sprinkler Supply has items shipped from other than their Traverse City, MI location.”

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Posted 8 years ago

“I was very pleased with your selection, pricing and how quickly my order arrived. The only problem was that one item was missing from my order. It was not a big issue (a single less than $2 item out of a 21 item order) yet the only thing that kept me from giving a 'very good' rating.”

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Posted 8 years ago

Hi Philip, my sincere apologies if we missed anything on your order. If you have not already done so, please contact our customer service department so that we can either get you the missing part or get you credited back. Denny ~ Customer Service Manager

Posted 8 years ago

“My order was received in a timely manner; yet it was miscounted by a quantity of one, which, when given notice, Sprinkler Supply Store sent the item immediately. They were polite, professional and DELIVERED. I recommend them for your irrigation parts supplies.”

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Posted 8 years ago

“We live in a remote area and do not have much for suppliers. Sprinkler Supply Store has been great for our business. Prices are competitive but the free freight plus the 10% discount coupons have been a huge boost to our bottom line. We even received a hand written note thanking us for our part in making their business successful. Much appreciated.”

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Posted 8 years ago

“Could use SAE along with metrics on pipe measurements”

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Posted 8 years ago

“Easy ordering. Fast shipment.”

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Posted 8 years ago

“We have not had a chance to set it up or used it.”

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Posted 8 years ago

Sprinkler Supply Store is rated 4.7 based on 5,201 reviews