Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.71

4.7 Rating 5,198 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,198 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 18th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“got what i needed”

Helpful Report

Posted 7 years ago

“I wish your website would of been more specific and added that it was an indoor irrigation system. I needed the outdoor unit but due to living in AZ, I couldn't wait for another unit.”

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Posted 7 years ago

Hi Paul, thanks for getting in touch. My apologies for any confusion. It looks as though we have the controller that you purchased marked as an indoor, but we may have to take a look at making that information more obvious on our website. Please contact me if you want to make arrangements for a return. Denny ~ Customer Service Manager.

Posted 7 years ago

“Polite, efficient customer service. My order was filled accurately and delivered safely.”

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Posted 7 years ago

“I have been ordered sprinkler heads and other sprinkler's accessories from the store, and I'm happy and satisfied on the prices. Only thing that I don't like is the shipping fee, but I understand that the company can't afford not charging the shipping fee.”

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Posted 7 years ago

“The prices were the best!!! The shipping and correspondence is what you should expect from an online purchase and gave me a feeling of releif.”

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Posted 7 years ago

“The price was a little lower than all the other sprinkler suppliers.I was very impressed by the rapid delivery time.”

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Posted 7 years ago

“Low price. However, when items are back-ordered, the customer should be told before checkout, not after placing the order.”

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Posted 7 years ago

Hi Christopher, thanks for your review. We're always looking at ways to improve the website. If you take a look at the product page for the part you're looking to order, you'll see either "In Stock" or "7 to 10 days" under "Availability." "7 to 10 days" is a backordered item. The email after placing the order is just a second heads up. I'm passing your review on to our web team - we may need to make that more evident on the website. Denny ~ Customer Service Manager.

Posted 7 years ago

“good prices, good shipping time. Parts arrived without any packing; no packing slip, no protection/ padding for parts, just loose in a box. Other than the packing things were just fine.”

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Posted 7 years ago

“Saddles and valves worked great. Garden gravity drip system working as planned. Thanks for great product.”

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Posted 7 years ago

“Prompt servce, good price, but one of the nozzles is difficult to use (pretty much can't be adjusted by hand, requires a tool).”

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Posted 7 years ago

“I was able to find the parts I needed at a good price.”

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Posted 7 years ago

“They have great products at good prices and ship promptly. However their website has a problem with passwords and will not let you process your order without an email address and the correct password even if they have changed it since your last visit”

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Posted 7 years ago

“Thanks for having parts when I needed them.”

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Posted 7 years ago

“Delivery on time”

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Posted 7 years ago

“I ordered the wrong parts and they were friendly and helpful when I called to asked how I could return the parts for the correct ones,”

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Posted 7 years ago

“Nice select but I selected the wrong part. I will need to send back. Thanks for taking returns up to 90 days.”

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Posted 7 years ago

“They had the parts that I needed at a reasonable price and shipped the quickly.”

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Posted 7 years ago

“Ample selection of product. Quick order processing and shipping and fair prices. WEB ordering could be improved by adding more descriptive information about part dimensions and mating requirements. My experience was good and will use SSS in the future.”

Helpful Report

Posted 7 years ago

“Customer service team is extremely responsive, people get back to you quickly and have the tools to resolve problems creatively. Kudos to the support team. Ordering web site is pretty slick, but the fulfillment and back-end integration is a little rough. Once you get past the order confirmation email things get a little sketchy .. like shipping notifications and reporting changes to the original order. Customer service picks up the slack here pretty well, but a bit more investment in the self-service order management part would make this a 5-star customer experience.”

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Posted 7 years ago

“They handled the return of products I ordered flawlessly. Super smooth.”

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Posted 7 years ago

Sprinkler Supply Store is rated 4.7 based on 5,198 reviews