Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.72

4.7 Rating 5,316 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,316 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks for having parts when I needed them.”

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Posted 8 years ago

“Delivery on time”

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Posted 8 years ago

“I ordered the wrong parts and they were friendly and helpful when I called to asked how I could return the parts for the correct ones,”

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Posted 8 years ago

“Nice select but I selected the wrong part. I will need to send back. Thanks for taking returns up to 90 days.”

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Posted 8 years ago

“They had the parts that I needed at a reasonable price and shipped the quickly.”

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Posted 8 years ago

“Ample selection of product. Quick order processing and shipping and fair prices. WEB ordering could be improved by adding more descriptive information about part dimensions and mating requirements. My experience was good and will use SSS in the future.”

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Posted 8 years ago

“Customer service team is extremely responsive, people get back to you quickly and have the tools to resolve problems creatively. Kudos to the support team. Ordering web site is pretty slick, but the fulfillment and back-end integration is a little rough. Once you get past the order confirmation email things get a little sketchy .. like shipping notifications and reporting changes to the original order. Customer service picks up the slack here pretty well, but a bit more investment in the self-service order management part would make this a 5-star customer experience.”

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Posted 8 years ago

“They handled the return of products I ordered flawlessly. Super smooth.”

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Posted 8 years ago

“You got my order to me very timely. Thanks and please know I am very pleased with the service I get from the "Sprinkler Suppy Store"”

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Posted 8 years ago

“Was easy to find what I needed and other things that I will come back for in the future.”

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Posted 8 years ago

“Service was good. Communication regarding purchase and return was good. I now consider your company as very reputable and would recommend you to others. Only one minor complaint. Your shipping cost is too high especially since you do not refund shipping and you charge a 20% restocking on returns. I returned the parts to you through USPS for $3.03 but your charged $8.00 to ship it to me originally. So I calculate you profited $5.00 on shipping and 20% on restocking. That is a really good profit margin for not making a conclusive sale. I would hope you make adjustments to these charges to be more fair to your customers. Edward Strittmatter”

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Posted 8 years ago

“I needed a control valve for my hunter system and you were able to help me out and solve my problem thank you for your help”

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Posted 8 years ago

“Pricing and customer service are outstanding. One area that could be improved is the handling of out of stock items. Holding orders having components on back-order for 5 to 7 days interrupts jobs schedules. Items in stock should be shipped at the freight method original selected and back ordered parts shipped in an expedited manner.”

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Posted 8 years ago

“My first attempt at a sprinkler system. After some research, decided that hunter pgp ultra popups were the way to go. Found the best price for them here at the Sprinkler supply store, with a set of nozzles included for each sprinkler. Shipping was fast, ordered them on a weekend, had them in hand by the next weekend so I could get started. Two minor complaints. Hunter claims to have a nozzle chart on their site to help in determining which nozzle you want to use. I could not find this chart despite a considerable amount of time wasted searching their site. That's not the Sprinkler supply store's fault, but if they have access to it, and threw a copy in with each order that included hunter pop ups, that would be fantastic. Also, I was disappointed to find out that the adjusting tool, and the little plastic piece to hold the pop up open while you install the nozzle were NOT included with the sprinklers. This was an oversight on my part. But had the shopping cart page pointed out those two little accessories, and the fact that they were not included, I would have gladly paid for them to be added to my order. As it is, if I want them now, I have to pay 8 bucks in shipping to get 2 bucks worth of tools. Not gonna happen, so I made do without. So, 4 out of 5. If I need any more sprinkler stuff, I will be back.”

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Posted 8 years ago

Hi Dan, thanks for all the great feedback. I'm passing this along to the web team for consideration for changes. The flow charts that you were looking for can be found here: https://www.hunterindustries.com/irrigation-product/rotors/pgp-ultra Just click the "Specs" link. Denny ~ Customer Service manager.

Posted 8 years ago

“Just the products I was looking for and the shipping was fast! I will definitely shop here again.”

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Posted 8 years ago

“Great pricing and free shipping”

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Posted 8 years ago

“I like the product - Netafim drip hose. It would be nice to see a diagram for all parts need to connect to garden hose or pvc water line.”

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Posted 8 years ago

“The part was easy to find and priced well. The shipping seemed high for the single item purchased. I will shop with you again.”

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Posted 8 years ago

“Tremendous selection and the prices were fair.”

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Posted 8 years ago

“I STILL HAVE SOME ISSUES TO WORK OUT AND I WILL CALL YOU WHEN THAT IS TAKEN CARE. IT IS NOT ON YOUR END. NOT TO WORRY”

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Posted 8 years ago

Sprinkler Supply Store is rated 4.7 based on 5,316 reviews