Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.71

4.7 Rating 5,207 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,207 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 18th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item was on backorder. Customer service never responded to two email requests on the status. The order did finally arrive, but I would have ordered from another site if they were honest about their inventory. Ordered 11/28 delivered 12/16. Disappointed that no one responds to emails.”

Helpful Report

Posted 4 months ago

Hi Elliot - thanks for your review. I searched under your name, order number, and email address and couldn't find any emails from you. Customer service is the most important part of what we do and I personally respond to every customer promptly. It looks like a delay on the part of the manufacturer and a slightly longer delivery time from USPS caused this one to be delivered a little later than we anticipated.

Posted 4 months ago

“Very helpful in doing an export order to Israel by sending item to a freight forwarder and giving me a discount - but I do not think that the false invoice pricing will fool Israeli customs! Item now with FedEX who will be very slow to deliver. I would like you to be able to do direct export orders to Israel - with delivery by a USPS service.”

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Posted 5 months ago

“Easy website to navigate and order from. Good prices as well. I received the parts quickly.”

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Posted 5 months ago

“Quick ship. good price . good website and customer service”

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Posted 5 months ago

“Just the timing on getting the supplies take longer especially on the smaller businesses that can’t order in advance cause of money”

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Posted 5 months ago

Hi Scott - thanks for your review. In stock items ship in one business day and generally take about 1-4 days depending on which of our warehouses have the product and where you're located. It looks like you ordered backordered parts - the website would have said "Ships in 10+ days." We have to get those directly from the manufacturers, which typically takes about 7-10 working days but can take longer depending on the situation with the manufacturer for that specific part.

Posted 5 months ago

“On time- easy to work with-”

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Posted 5 months ago

“The part was what I ordered and received quickly”

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Posted 5 months ago

“Order was delivered later than delivery date but was probably the fault of USPS. Product was what I ordered and in good shape.”

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Posted 5 months ago

“Item was exactly what I needed. Quick shipping. Great price.”

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Posted 5 months ago

“I ordered concrete sprinkler donuts and they arrived promptly and in good condition.”

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Posted 5 months ago

“Great dealing with you.”

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Posted 5 months ago

“Great Value Fast shipping”

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Posted 5 months ago

“I received the product I requested promptly. It works great and was easy to install.”

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Posted 5 months ago

“Ordered 4 items and based order on picture on your website. I have bought these in the past. I received 4 of the wrong item instead.”

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Posted 5 months ago

Hi Bruce - our apologies for any confusion. Please send pics of the item that you received to info@sprinklersupplystore.com or text them to 833-343-4590. We'll be happy to take a look and get this resolved for you ASAP. Denny ~ Customer Service Manager.

Posted 5 months ago

“Excellent service and quick delivery.”

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Posted 5 months ago

“Very satisfied with Sprinkler Supply fast shipping and I like the tracking format. Denny in customer service is perfect for this store”

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Posted 6 months ago

“Sprinkler Supply has a great product line and is fairly priced. The shipment is quick.”

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Posted 6 months ago

“I was able to get exactly what I needed delivered to my door! And the free delivery code was a great incentive since I only needed a few small o rings. Thank you!”

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Posted 6 months ago

“Los mejores”

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Posted 6 months ago

“Ordered a part, never received it. Sprinker supply jumped on it and got it delivered. Great service.”

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Posted 6 months ago

Sprinkler Supply Store is rated 4.7 based on 5,207 reviews