Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.72

4.7 Rating 5,330 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,330 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 22nd August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item was as described, good price and fast shipping. Communication was fantastic. Highly recommend this company.”

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Posted 2 years ago

“It took several weeks to receive my order. If there are supply chain problems I should be notified. A simple email would suffice.”

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Posted 2 years ago

Hi Charles - thanks for your review. We typically use "10+ days" as a guideline on our backordered items - most backordered items arrive to us about 7-10 working days, we add the "+" because some parts can and do take longer on occasion. It looks like this product ended up arriving just shy of 3 weeks. We do our best to stay on top of these delays and notify our customers when we're aware of them - our apologies that we weren't able to get this out to you in a more timely manner.

Posted 2 years ago

“Great prices, fast service! Had exactly what I needed, in bulk.”

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Posted 2 years ago

“Prices are reasonable, they had what I needed and processing of the shipment was quick.”

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Posted 2 years ago

“Fast shipping. Great product. LOVE the funny website & quirky/endearing email updates”

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Posted 2 years ago

“Excellent service and excellent pricing!”

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Posted 2 years ago

“Great product, fast shipping and communication”

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Posted 2 years ago

“This time not such a great experience. 1st an email from FedEx said it was delivered, it wasn't delivered to me but rather back to SSS. 2nd received the package to find parts missing Missing units are on backorder, no notice of same. Long time customer never had an issue.”

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Posted 2 years ago

HI David - our apologies for the confusion on this order. FedEx picked up about 70 packages from our New York warehouse the day that your order shipped out and proceeded to accidentally mark all of them as shipped - they were able to correct this error over the next couple of days, but three of those packages ended up returning to our main office as undeliverable. We immediately shipped the packages back out to the customers. The order for your missing nozzles was shipped the next day and should be arriving to you tomorrow. Looks like we're 4 for 5 with you at the moment, and we hope you'll give us another opportunity to prove this was just a glitch.

Posted 2 years ago

“Ordering was easy product arrived as expected.”

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Posted 2 years ago

“Fast and accurate, SSS carries a number of top quality products at reasonable prices.”

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Posted 2 years ago

“Good service and quality of product. They don’t have all the products you might need.”

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Posted 2 years ago

“The saddles were exactly what I was looking for and came faster than expected I will definitely order from you again for parts I can't find locally”

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Posted 2 years ago

“Great price fast shipping”

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Posted 2 years ago

“This purchase was my first with Sprinkler Supply Store. They had a part that was hard to find and had it at the best price I could find. Shipping was excellent as well.”

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Posted 2 years ago

“I received my order promptly and it was exactly as I expected...Thanks”

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Posted 2 years ago

“Great service quick delivery, the only thing I didn't care for was to track my package you had to download another app on my phone - other suppliers don't require that. Thanks”

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Posted 2 years ago

“Excellent service and prompt delivery. Also, communication is above par. Keep up the good work 👍”

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Posted 2 years ago

“Just received my order 3 weeks later. Not the company’s fault. USPS lost my package but apparently found it 3 weeks later. Product is exactly what I ordered.”

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Posted 2 years ago

“Received product faster than promised! Thanks for the quick ship out!”

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Posted 2 years ago

“Very satisfied with your inventory and shipping.”

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Posted 2 years ago

Sprinkler Supply Store is rated 4.7 based on 5,330 reviews