Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.72

4.7 Rating 5,332 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,332 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 22nd August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sprinkler Supply had exactly what I needed at a good price. Delivery was prompt and the items received where the items I ordered.”

Helpful Report

Posted 3 years ago

“Well, the parts are great unfortunately follow-up is not what I expected. When I placed my orders on a Saturday evening over the web for a Hunter Solar Sync Wireless Sensor I had forgotten to order Toro sprinkler body check valves. I placed a second order, within less than 10 minutes. I realized that I was now on the hook for two shipping charges so I called and left a message with the order numbers asking for them to combine them and also sent an email. The only reply was an email telling me how much they appreciated my business. I received the two orders at the same time but was still disappointed in their follow-up. To my dismay, when I went to install the Hunter Solar Sync Wireless Sensor on the following Saturday I realized it was not the one I needed. I need the ET/Rain/Freeze sensor and I ordered the Rain/Freeze sensor, my error. I called again and left a message with all of the pertinent information, I'm on the west coast, asking if I could return the sensor I have to exchange for the right sensor but all I got back was a request to fill out a review. BTW, I also sent an email requesting the same information. They have a pretty good return policy but to avoid a 20% restocking fee I could get a credit. Before I commit to a credit I need to know if they have the right part to apply the credit to the replacement. I can't find the part on their website but if they can order it I would be inclined to return the wrong part and wait for the right part. If you know what you want and they have it I can recommend them to everyone. If you need customer support think twice.”

Helpful Report

Posted 3 years ago

Hi Steven - thanks for your review. I did a search of our email and phone system for your email address, phone number, order numbers, name, etc, including our spam folders, and couldn't come up with anything showing that you had tried to get in touch with us. I do see two orders for you on 5/14, but the initial order was for a replacement transmitter for a Rain Clik and not a Solar Sync. I'm wondering if you might have ordered the Solar Sync elsewhere and had gotten in contact with that company instead of us. Regardless, I'll be reaching out tomorrow during hours to make sure that we get your situation resolved, and I would also appreciate any screen captures you could provide showing your attempts to get in touch. I'd definitely like to investigate this situation to assure that we're not somehow missing contact from our customers, as customer service is definitely a top priority here and what you're reporting is definitely unacceptable. Denny ~ Customer Service Manager

Posted 3 years ago

“Quick shipping, great follow up. Highly recommend them for irrigation needs. (We bought 11 valves that were installed 20 years ago and are leaking over the next month or so).”

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Posted 3 years ago

“I am reallly surprised at theirs quick and efficient service. My order was delivered very fast and my shipment status was updated regularly. I am impressed by the service and quick responses for any questions. I am more than unhappy to recommend sprinkler supply store to all my friends for all sprinkler supplies.”

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Posted 3 years ago

“Part was back-ordered but I was promptly informed.”

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Posted 3 years ago

“The part was incorrect. I will need to return”

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Posted 3 years ago

Hi Gary - thanks for the review. I'm getting in touch with you via email to find out what's going on and to get this resolved ASAP. Our apologies for any confusion. Denny ~ Customer Service Manager

Posted 3 years ago

“Make it clearer to order qty easier”

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Posted 3 years ago

“Great company with fast shipping and prices.”

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Posted 3 years ago

“First time user Very satisfied with expedited service”

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Posted 3 years ago

“I was happy with the speed and accuracy of the product I ordered. They were easy to deal with through the process.”

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Posted 3 years ago

“I received my order in two shipments. After the first part came, I wondered when I would be getting the rest so I emailed and promptly got an email back checking into the order. I followed up with a phone call a few days later and the shipment tracking was sent. I appreciated the customer support and the personal responses. Excellent range of Netafim product offerings drew me to the site and the customer service will keep me returning.”

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Posted 3 years ago

“Timely and good quality great customer service”

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Posted 3 years ago

“Got exactly what I needed for a replacement part. Couldn't find in big box stores so was thrilled to find at Sprinkler Supply Store. Shipping was fast, pricing was reasonable. Definitely recommend!!!”

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Posted 3 years ago

“Finally able to get the right size drip line tubing and fittings. Other suppliers were no help and shipped the wrong stuff. Sprinkler Supply Store is the best. They have 12mm lines and fittings !!! Worked perfectly.”

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Posted 3 years ago

“The experience and service was great! I especially liked the email confirming the purchase and asking me to check over the details. I discovered to my surprise that the city for the mailing was different then it should have been. Not sure how that happened, but I replied to the email noting the correct city name and it got changed. Thank you for the great service”

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Posted 3 years ago

“Very disappointed the sprinkler heads there supposed to be rectangle and they're more like 2v shapes with two side spot leaks nothing ,close to a rectangle!!!!!”

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Posted 3 years ago

“Great customer service and knowledgeable crew.”

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Posted 3 years ago

“Order came quickly and was packed very well. Units work well, but reason for 3 stars is $150 is a lot of money when all parts are plastic. Even the stake that goes in the ground. Unless the ground is super soft have to make a hole with a bar 1st”

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Posted 3 years ago

“Very fast shipping and extremely friendly.”

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Posted 3 years ago

“Parts are in stock and they have very fast service. And they carry the high quality brands that you can rely on for long service. This is now my go to store for all things irrigation. Highly recommended.”

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Posted 3 years ago

Sprinkler Supply Store is rated 4.7 based on 5,332 reviews