Stacee's Reviews

Name: Stacee's
Rating: 1.17

1.2 Rating 644 Reviews

4 %

of reviewers recommend Stacee's

Company Reviews

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Metrics

1.2

Based on 644 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Stacee's 1 star review on 24th October 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous

144

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not order anything from them. The sizes run small and they do want to give a refund. I have not received a refund. The customer service is useless.”

Helpful Report

Posted 2 years ago

“Buyer beware Dresses are not the correct size or cut for standard Uk Sizing Received stock item dress does not fit die to the above therefore it does class as faulty as the sizes are not relevant to what you are buying Informed them within 24 hours of receiving messaged them now every day for the last week via the tickets service some days twice no response raised a case with PayPal BUYER BEWARE I would like to vote 0 stars out of pocket and no dress this is no way to run a business”

Helpful Report

Posted 2 years ago

“Please let me start by explaining my first order was dumped on my doorstep in a residential area. I contact Stacees who fobbed me off with offering me £30. I did however accept as I thought £30 was better than nothing and it was clear I was never going to get anything more, due to delivering a sob story about materials and running a business isn’t easy. I then placed a second order of the same dress as I needed this for my best friends wedding. However they paused the dress from being shipped. When I contacted them and explained the time had passed and I no longer needed the dress. I was offered a full refund, as I hadn’t received the second dress. Prior to this I had left a review about this company and suggested no one use them. They emailed me asking me to take down my negative review and they will refund me in full on the orders. Since the 17th May I have been chasing this refund daily as I’m over £200 out of pocket. I done as they asked and removed my review however they then stopped replying to any of my messages. I did not receive a refund. I have communicated with them explaining I will share my experience everywhere I can. On here, TikTok, Twitter, Snapchat, Facebook, their site and this site and any other means of social media where I can raise my awareness about thieving companies. This company should not be able to trade in the Uk and to protect other UK residents I will be going to trading standards and will have to apply to a small claims court for my loss. I will not stop leaving reviews until my money is back. I stuck to their deal the first time and removed my review in order to get my money back. That didn’t happen, so now on my terms no bad reviews will be deleted until my money is returned.”

Helpful Report

Posted 2 years ago

“Do NOT, I repeat DO NOT by from this scam if a place! They do not accept returns and the product does not look like the photo! I have tried to get my return for 4 months now and it is impossible.”

Helpful Report

Posted 2 years ago

“Beware. Absolutely no return process for any reason!!”

Helpful Report

Posted 2 years ago

“Beware. Absolutely no return process for any reason!!”

Helpful Report

Posted 2 years ago

“DO NOT BUY FROM STACEES! Scam, fraud, lying company! All their pics are stock photos! Not of the actual dresses! And they have no available phone number!! Only a WhatsApp number which is invalid!! I ordered two dresses in the same color for an event. The first was clearly a different color, it looked silver not navy and had glitter falling off constantly. And it came wadded up inside out stuffed in a shipping bag! The second was the right color but was damaged. It had all the sequins and beads off one whole side. You could see beads and sequins all inside the bag! Their policy says satisfaction guaranteed and they will refund fully including shipping for color deviation or damage. I have communicated multiple times daily for over three weeks! You only get a response in the middle of the night! (Which I had a chat rep finally tell me it’s because they are not in UK as stated but all employees are in HONG KONG!! Then all they will ever say is the would give me 30% refund and keep the dresses because they would not likely arrive if I return them!! And IF I chose to return they would give me 70% minus the shipping of the dress once and IF they receive it!! They are a fraudulent company for sure!!”

Helpful Report

Posted 2 years ago

“Never never buy from this company. We purchased a dress from this company and figured that it is too complicated for the size and my daughter emailed on the same day to cancel the order. I had to contact them several times to get the partial refund. I don’t care whether their dress is good or not, if they cannot run the company with honesty, they shouldn’t sell.”

Helpful Report

Posted 2 years ago

“My daughter ordered a prom dress from Stacees. Unfortunately, the quality was poor and it did not fit. Stacees does not offer refunds or accept returns. The solution that is offered is to order an additional dress for an additional charge. Horrible customer service and poor merchandise quality. If you have any issues or problems you will be unable to return your dress or get your money back.”

Helpful Report

Posted 2 years ago

“I purchased two dresses and paid extra to have them delivered by a certain date for prom, they arrived SIX days after promised date. I had to purchase otber dresses for the event. Upon initial contact I was told to contact them when the dresses arrived and a full refund and return would be initiated, 8 emails later and they are still refusing to refund and return and are now saying they want to charge ME $50 a dress to return for return shipping. Purchase locally and from the US, this company is out of China and does not care about customer service!”

Stacee's 1 star review on 30th April 2023

Helpful Report

Posted 2 years ago

“Do not order from this company! It’s a scam! I attempted to contact them less than 24 hours after ordering and received zero response. I made a second attempt and again received zero response. Third attempt and they said it was too late to cancel because it was past 24 hours. They have horrible disrespectful customer service and refused to cancel the order. Refused a refund. I will be filling a fraudulent claim with my bank.”

Helpful Report

Posted 2 years ago

“Don't be fooled by their return policy. They will not provide a return address. They will not accept returns. The only way to contact them is through their online ticket systme and their website chat. After going back and forth many times they offered me 50% of my money back and then they suggested "sell the dress for extra income".”

Helpful Report

Posted 2 years ago

“The dress looked nothing like the picture of the dress we thought we were getting. The applique looked as if it was just cut and stitched with overflow material stitched on as well... The dress wasn't long enough in the front even though I measured exactly as they requested. The lining is hanging from the bottom. It looked cheap and rushed.”

Stacee's 1 star review on 21st April 2023

Helpful Report

Posted 2 years ago

“wow. i don't even know where to start with this company. i will start by saying i have spent over £300 in total of two dresses which both were not wearable! first dress that arrived, it was damaged because of poor delivery. no notification to say of arrival and was thrown over my gate without any card to let me know etc. no emails..spent 5 days sitting there for me to chase it up to be told! after opening it, it was damp. and for obvious reasons this was not going to be my wedding dress. i also tried it on for sizing reasons to see it was tight in areas after following the measurement guide..after contacting stacees they only offered me £40 back. for a dress i ordered from them and wouldn't even fully refund me! they wouldn't even offer a return service. but, i accepted and let it slide. giving them the benefit of the doubt, (regrettable now) i ordered a new dress. this one costing £200. the new dress arrives. with good communication. handed to me directly. good start. to open it up, not fitting me at all. this time using custom sizes. however the worst part and the only part that bothers me here isnt that i knew the sizing was going to be an issue (could be altered) the dress was not even as advertised! it was absolutely horrendous. the bust area was so poor that it shown the actual pads! i had big round white circular pads over my nipple area that it completed stud out! after yet again contacting stacees, i was furious then. they 'offered' to make me a new one with lining in the bust to hide it. being nervous on timescales for my wedding date i informed them i was getting married on the 29th april. and with their 15 days duration i was concerned they wouldnt fullfill my order in time. they assured me it would be made as a VIP order and it would arrive in time. so i accepted. guess what. today is 21st. date has gone and passed. and its still in production! i ordered this on the 2nd april so not only did they not fullfill my order, i spent £300 total with this company to not wear either of their dresses! after contacting them multiple times leading up to the date. they repeatedly ignored me and then told me they wouldnt be able to issue it in time. so i told them i want a FULL refund for this. what did they answer with? 30% refund! for a mistake THEY made (twice!) i am absolutely furious with this company. they are clearly a chinese based company who rely on bad sales with a small refund offer to make up their money. do that enough they are still making a good killing! i am not the only one who has had issues with this company either, my bridesmaids both had the exact same issues with sizing and again only got a partial refund. they are scammers. i would avoid this company like the plague. i will be making sure this review goes viral on every platform service i know!”

Helpful Report

Posted 2 years ago

“Dresses did not fit, they run small! Contacted Stacee’s via chat, ticket and email. Company would not accept the returns but offered a dress for $55. Their response was for me to sell it online myself. Easy returns-what a lie!”

Helpful Report

Posted 2 years ago

“Scammers send out the wrong size dress and then blame you and won’t let you return for a refund, but they do offer to make another dress for additional cost (how nice of them, NOT) absolute scammers. Now left with a dress that doesn’t fit and would cost me the same again to have it all taken in.”

Helpful Report

Posted 2 years ago

“I have had the same problem as others have stated. The dress was nice but I’m trying to return it because it is too small. They told me they do not take returns and that they would make me another dress for $50 extra and I could resell the one I have and get some money back. So unprofessional!! I have tried contacting them three more times, sharing that on their site they do have a refund policy if you are not happy. I still have not received a response with an address as to where to send it or any information. DO NOT purchase from them!!!!”

Helpful Report

Posted 2 years ago

“I actually give the company ZERO starts. I don't recommend anyone to buy from them. I ordered 2 dresses (same style; different colors) for my son's wedding. Ordering a standard size - was not labeled as custom. The dresses were too large in the top and I didn't like the heaviness of the fabric. I contacted the returns dept the same day I received them to process return. I have gotten nothing but the "runaround" from Stacees; they refuse to process my returns stating the dresses were custom and since there is no damage they can't be returned and I should just "sell them or give them away". I am now out $250 and still have no dress for the wedding. Their return policy clearly states that, yes, returns if damaged, but also "if you are not happy with your purchase". I'm pretty sure because they have been slow to communicate with, I will be out of the 14 day window that allows returns and they will use that as a reason. So disappointed and very irritated. DO NOT BUY FROM STACEES!”

Helpful Report

Posted 2 years ago

“Horrible company who will not refund us and allow us to return a dress due to all dresses being custom made.”

Helpful Report

Posted 2 years ago

“Horrible dress I am getting a run around about getting a refund. Still waiting fir a return label it’s been two weeks since I created a ticket!!!”

Helpful Report

Posted 2 years ago

Stacee's is rated 1.2 based on 644 reviews