Stacee's Reviews

Name: Stacee's
Rating: 1.19

1.2 Rating 594 Reviews

5 %

of reviewers recommend Stacee's

Company Reviews

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Metrics

1.2

Based on 594 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Stacee's 1 star review on 27th July 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous

Stacee's 1 star review on 15th April 2025

Anonymous

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“SHOCKING! My daughters prom dress arrived, late, and didn't fit. I contacted 'Cassie' using the 'chat' function and was asked to send an email to customer services, which I did. 'Wendy' then asked me to send photo's of the dress. This company is a complete SCAM and clearly never intend to give refunds. I will be taking this as far as I can as it is totally unacceptable for this company to be operating and ripping people off.”

Helpful Report

Posted 3 years ago

“I’m so upset. I ordered a dress from this company and we confirmed my measurements so many times. The dress arrived yesterday and it’s not even close to fitting. The material is also very cheap. This is a very expensive dress I bought for my sons wedding. I’m devastated”

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Posted 3 years ago

“DO NOT BUY FROM THIS COMPANY They promised me i could return if i did not like the dress and then wouldn't give me the address to return it to. they ignore my messages.”

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Posted 3 years ago

“If you have any sense you will NOT order from this company. The dress I recieved looks absolutely nothing like the dress i ordered. It took over 6wks to arrive, bearing in mind i paid extra for a quicker delivery. This was too late for my daughter's wedding. I have therefore emailed Stacees twice now to request a refund and have been completely ignored. I have learnt a lesson here and in future I will buy from a local shop or one with positive reviews. I paid £130 in total...a complete waste of money. On top of all that the dress doesn't even fit after i measured myself correctly and gave full details of this.”

Stacee's 1 star review on 24th April 2022

Helpful Report

Posted 3 years ago

“Do not order from this website, this company refuse to refund your purchase no matter how much information/photos you provide them with. Absolute joke of a website!! Photos of dress on website were completely different to the dress I received.”

Helpful Report

Posted 3 years ago

“Do not order from this company Do not order from this company! I wish I had read these reviews before ordering! Two of the dresses do not fit, I sent pictures proving this. They then said I couldn’t return them and have offered no help to return them. I have been told if I return them I will only get 70% of my money back and will have to pay £40 shipping! Not the stress you need when already going through the stress of organising a wedding. Seriously avoid at all costs! Scam company!”

Helpful Report

Posted 3 years ago

“Absolutely awful dress and cheaply made! Couldn’t believe that they sent the wrong colour completely and haven’t bothered to email me back. So disappointed and it’s money down the drain. Do not waste your money and use this so called company”

Helpful Report

Posted 3 years ago

“Was just going to order 4 bridesmaids dresses from this company but reading these reviews I glad I didn't .when I was looking at the dresses on site a little head popped up asking if I needed any help I asked her would I be able to send these dresses back if they didn't fit or if we didn't like them her reply was yes but after reading thier return policy it's says you can return if the dresses are damaged so I questioned her again and she still said that yes you could return I'm glad I went with my gut feelings and didn't order plus they don't tell you it's 40 pound for shipping and 40 pound to send them back so happy I didn't order”

Helpful Report

Posted 3 years ago

“The dress is sub standard the stitching is terrible the netting and lace are very cheap quality it's a £5 dress made in a sweat shop that they try n pass off as high end prices now I can't get my money back its ridiculous”

Helpful Report

Posted 3 years ago

“Dress came through and it fit my bridesmaid well and was good material but was a completely different colour to the picture. I asked for a refund, they made me send a photo of it and then said the colour is correct. I told them that the dress is pink and I ordered nude for my wedding theme but they refused to give a refund. What a waste of £89. Don’t bother with them”

Helpful Report

Posted 5 years ago

“Don't bother with this company. Save your money. I ordered a dress for my daughters prom. When it came it didn't fit across the back. I sent an email to return it and they refused. I informed them the measurements they proclaimed were wrong. They said for me to provide photographic evidence. I took photographs and sent them. They told me I had measured it wrong. I measured it the way they told me too and it was still too small, sent photographic evidence and now they just ignore the emails which I have been sending since before Christmas. i am going to contact Trade Descriptions.”

Helpful Report

Posted 5 years ago

“Just others were asked to send photos of the dresses. They were not a good and they did not allow me to return the items. I would never recommend this company to anyone. 100% not good. Don't even consider them. I'm left with 2 dresses that I paid £210 and can't use. They were for mother of the bride.”

Helpful Report

Posted 5 years ago

“Terribly disappointing experience. I paid about 179 pounds for a mother-of-the-bride dress. It was so horribly disproportionate - the shoulder straps were 4 inches above my shoulders, the shoulder width was way too broad, and the sleeves were so long they covered half my hands! Not only could I not wear this dress for my son’s wedding, I also wasted hours and days seeking a resolution to the problem via email, only to realize finally that the company’s “full refund” policy was a hoax. As “compensation”, they had the audacity to ask me to pay another 100 pounds to get the same dress tailored again. (By now, this dress and most of their dresses in this category were re-priced in their website at below 100 pounds, so even if I had wanted to risk losing more money, the compensation didn’t make sense.) After a series of frustrating, demeaning and futile emails, I was offered 15 pounds‘ compensation. I informed them that it would cost at least 40 pounds to have the dress altered in my country. It was then that Stacee’s pulled out their trump card. I was asked to provide photographs of the dress again to prove my case. There was no explanation of why the photos I had sent them earlier were not adequate. Before I could send them the new set of photos, they re-sent me their dress-check report and glibly pronounced via email that the mismatch in measurements (the ones I gave them when ordering the dress vs the wrong measurements of the delivered dress) was minor and I would not get compensation. I had wasted money and time. By now, I had lost hope. I resolved the matter myself by getting the dress altered. It cost me 52 pounds to do so, not counting time loss and transport cost. I have read reviews which warn of this being a China-based company. I am doubtful about this, as the online vendors from China that I have ordered from are far more professional than Stacee’s. I took time to write this review so that others may be spared from this terrible experience.”

Helpful Report

Posted 5 years ago

“AVOID AT ALL COSTS. out of 3 dresses not one was made to the measurements stated on website or on certificates. Offered to remake for another £245!! Total disgrace. Zero refund policy which is not stated on website. Don’t know where to start with the customer service, was nothing short of shocking, one person in particular Terry was so patronising and rude. This website should not be still running taking people’s hard earned money!!!!”

Helpful Report

Posted 5 years ago

“Exactly the same as everyone on here. I gave specific measurements and it didnt fit. They asked for proof on photos which I sent them and then tried to blame me! I am reporting to watch dog and trading standards, how they are still running I do not know! They won't let me return the dress even though all their measurements were wrong. Terrible customer service! STAY AWAY!”

Helpful Report

Posted 5 years ago

“Total scam... do not buy from this Chinese company. Zero returns policy. They lie to you. This company should be shut down they have NO UK phone number and when they do answer your emails it just more lies etc.”

Helpful Report

Posted 5 years ago

“DO NOT USE! I ordered a bridesmaid dress in Sage green, it came and was Lime green! I didn't get it made to measure just in a standard size but they refused to refund . They took weeks to reply to my emails. In total the we spent over £450 with them on bridesmaid dresses. I said I would pay for all the shipping to return the standard size dress that was unworn, so they could of resold. They weren't losing any money as I ordered another to replace the Lime green not sage dress. But they still wouldn't refund! Money greedy and false advertising of colours. They made an already stressful time so much worse!”

Helpful Report

Posted 5 years ago

“The same scam for us unfortunately, poor dress and a complete nightmare trying to return it for a refund. Please do not get tempted to buy from this rogue and untrustworthy company!”

Helpful Report

Posted 5 years ago

“I would leave zero stars, if it was an option. I ordered 2 x dresses from this terrible website - I specifically ordered 1 x standard Size 8 and 1 x standard Size 10 and expressed in my order email that I didn't want any bespoke sizes making, in case I didn't like the dresses when they arrived. They expressed no issue with this and sent me standard sized dresses. The dresses were terrible quality - rough, scratchy fabric and - most irritatingly - they were ROSE GOLD when the colour I had requested was CHAMPAGNE GOLD. They were very pink in colour. As these were for my bridesmaids and my wedding colour theme is gold and cream, they were unsuitable. I requested a return address and a refund; the company are refusing and have offered me a £20 refund - I spent £189 on these dresses. £20 is an insulting offer. Please, PLEASE stay away from this company - 100% NOT worth buying from them: zero after-care and the products are NOT as advertised.”

Helpful Report

Posted 5 years ago

“ZERO STARS, IT IS A FRAUDULENT WEBSITE. I ordered 2 x of the same dress, standard size 12 and colour gold. I was sent a yellow and completely different fabric dress to what is depicted in the dress image and description on the their website. Asked for a refund the same day it was delivered and was told “do us a favour and just keep the dress” I have been asking for the return postal address and the company is refusing to send it to me. They have offered to refund me a partial payment for a dress that is not what I ordered. Do not order from them you will regret it. I will be getting my bank reverse chargeback so just save yourself the hassle.”

Helpful Report

Posted 5 years ago

Stacee's is rated 1.2 based on 594 reviews