Stacee's Reviews

Name: Stacee's
Rating: 1.18

1.2 Rating 679 Reviews

4 %

of reviewers recommend Stacee's

Company Reviews

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Metrics

1.2

Based on 679 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Stacee's 1 star review on 1st February 2026

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My daughter ordered a prom dress from Stacees. Unfortunately, the quality was poor and it did not fit. Stacees does not offer refunds or accept returns. The solution that is offered is to order an additional dress for an additional charge. Horrible customer service and poor merchandise quality. If you have any issues or problems you will be unable to return your dress or get your money back.”

Helpful Report

Posted 3 years ago

“I purchased two dresses and paid extra to have them delivered by a certain date for prom, they arrived SIX days after promised date. I had to purchase otber dresses for the event. Upon initial contact I was told to contact them when the dresses arrived and a full refund and return would be initiated, 8 emails later and they are still refusing to refund and return and are now saying they want to charge ME $50 a dress to return for return shipping. Purchase locally and from the US, this company is out of China and does not care about customer service!”

Stacee's 1 star review on 30th April 2023

Helpful Report

Posted 3 years ago

“Do not order from this company! It’s a scam! I attempted to contact them less than 24 hours after ordering and received zero response. I made a second attempt and again received zero response. Third attempt and they said it was too late to cancel because it was past 24 hours. They have horrible disrespectful customer service and refused to cancel the order. Refused a refund. I will be filling a fraudulent claim with my bank.”

Helpful Report

Posted 3 years ago

“Don't be fooled by their return policy. They will not provide a return address. They will not accept returns. The only way to contact them is through their online ticket systme and their website chat. After going back and forth many times they offered me 50% of my money back and then they suggested "sell the dress for extra income".”

Helpful Report

Posted 3 years ago

“The dress looked nothing like the picture of the dress we thought we were getting. The applique looked as if it was just cut and stitched with overflow material stitched on as well... The dress wasn't long enough in the front even though I measured exactly as they requested. The lining is hanging from the bottom. It looked cheap and rushed.”

Stacee's 1 star review on 21st April 2023

Helpful Report

Posted 3 years ago

“wow. i don't even know where to start with this company. i will start by saying i have spent over £300 in total of two dresses which both were not wearable! first dress that arrived, it was damaged because of poor delivery. no notification to say of arrival and was thrown over my gate without any card to let me know etc. no emails..spent 5 days sitting there for me to chase it up to be told! after opening it, it was damp. and for obvious reasons this was not going to be my wedding dress. i also tried it on for sizing reasons to see it was tight in areas after following the measurement guide..after contacting stacees they only offered me £40 back. for a dress i ordered from them and wouldn't even fully refund me! they wouldn't even offer a return service. but, i accepted and let it slide. giving them the benefit of the doubt, (regrettable now) i ordered a new dress. this one costing £200. the new dress arrives. with good communication. handed to me directly. good start. to open it up, not fitting me at all. this time using custom sizes. however the worst part and the only part that bothers me here isnt that i knew the sizing was going to be an issue (could be altered) the dress was not even as advertised! it was absolutely horrendous. the bust area was so poor that it shown the actual pads! i had big round white circular pads over my nipple area that it completed stud out! after yet again contacting stacees, i was furious then. they 'offered' to make me a new one with lining in the bust to hide it. being nervous on timescales for my wedding date i informed them i was getting married on the 29th april. and with their 15 days duration i was concerned they wouldnt fullfill my order in time. they assured me it would be made as a VIP order and it would arrive in time. so i accepted. guess what. today is 21st. date has gone and passed. and its still in production! i ordered this on the 2nd april so not only did they not fullfill my order, i spent £300 total with this company to not wear either of their dresses! after contacting them multiple times leading up to the date. they repeatedly ignored me and then told me they wouldnt be able to issue it in time. so i told them i want a FULL refund for this. what did they answer with? 30% refund! for a mistake THEY made (twice!) i am absolutely furious with this company. they are clearly a chinese based company who rely on bad sales with a small refund offer to make up their money. do that enough they are still making a good killing! i am not the only one who has had issues with this company either, my bridesmaids both had the exact same issues with sizing and again only got a partial refund. they are scammers. i would avoid this company like the plague. i will be making sure this review goes viral on every platform service i know!”

Helpful Report

Posted 3 years ago

“Dresses did not fit, they run small! Contacted Stacee’s via chat, ticket and email. Company would not accept the returns but offered a dress for $55. Their response was for me to sell it online myself. Easy returns-what a lie!”

Helpful Report

Posted 3 years ago

“Scammers send out the wrong size dress and then blame you and won’t let you return for a refund, but they do offer to make another dress for additional cost (how nice of them, NOT) absolute scammers. Now left with a dress that doesn’t fit and would cost me the same again to have it all taken in.”

Helpful Report

Posted 3 years ago

“I have had the same problem as others have stated. The dress was nice but I’m trying to return it because it is too small. They told me they do not take returns and that they would make me another dress for $50 extra and I could resell the one I have and get some money back. So unprofessional!! I have tried contacting them three more times, sharing that on their site they do have a refund policy if you are not happy. I still have not received a response with an address as to where to send it or any information. DO NOT purchase from them!!!!”

Helpful Report

Posted 3 years ago

“I actually give the company ZERO starts. I don't recommend anyone to buy from them. I ordered 2 dresses (same style; different colors) for my son's wedding. Ordering a standard size - was not labeled as custom. The dresses were too large in the top and I didn't like the heaviness of the fabric. I contacted the returns dept the same day I received them to process return. I have gotten nothing but the "runaround" from Stacees; they refuse to process my returns stating the dresses were custom and since there is no damage they can't be returned and I should just "sell them or give them away". I am now out $250 and still have no dress for the wedding. Their return policy clearly states that, yes, returns if damaged, but also "if you are not happy with your purchase". I'm pretty sure because they have been slow to communicate with, I will be out of the 14 day window that allows returns and they will use that as a reason. So disappointed and very irritated. DO NOT BUY FROM STACEES!”

Helpful Report

Posted 3 years ago

“Horrible company who will not refund us and allow us to return a dress due to all dresses being custom made.”

Helpful Report

Posted 3 years ago

“Horrible dress I am getting a run around about getting a refund. Still waiting fir a return label it’s been two weeks since I created a ticket!!!”

Helpful Report

Posted 3 years ago

“I ordered a dress from Stacees. Was sent tracking details on Yodel. For 9 days now Yodel have varied information from the investigation has taken place, item is lost to other advisers saying every day it will arrive tomorrow. The parcel has not moved from depot for 9 days but sadly Stacees are refusing to recognise it is lost and are also refusing to give me a refund. Avoid this company I don't know if it is a scam sadly...”

Helpful Report

Posted 3 years ago

“Absolutely disgusting customer service I ordered a bridesmaids dress which never showed up Hermes and staccees both blaming each other said they would make and send out but the wedding had already passed I asked for a refund and was offered £25 out of £108 apparently due to postage logistics when I said this was not good enough I am now being ignored”

Helpful Report

Posted 3 years ago

“If we had the ability to give zero stars I would!!! We ordered a dress for my daughters jr prom and its nowhere near the color ordered nor the size. Its massive. Ive created two tickets days ago trying to address the issue. Both tickets say open with them to respond within 24 hrs and ive yet to get a response. Ive now started a dispute with paypal for a refund since the time limit to return is so limited and im still getting no response. Its definitely made where you cant get a response in time to even be able to return it overseas within the 14 day window given. $300 wasted😒”

Helpful Report

Posted 3 years ago

“The dress I ordered claimed to have a return policy of free returns within 14 days as long as the dress was unworn and unwashed. The dress we received was the wrong color, and poorly made. It had a very cheap zipper. Therefore we wished to return it. Stacees had asked for our measurements as a "courtesy", but then used measurements to custom make the dress which ended up being a horrible fit. When we wanted to return the dress due to the problems, they claimed that we had ordered a custom dress and therefore couldn't return it. They are very shady in their business dealings. We never ordered, nor paid for, a custom dress and wished to return it as their policy on the dress listing mentioned. They have conveniently buried other return policies in their webpage that no one would ever see so that they can win the dispute with PayPal when the charge is disputed. I'm so angry and will never buy from Stacees again.”

Helpful Report

Posted 3 years ago

“Do not buy from here. I have been trying to get a refund for weeks and they're still refusing. Offering me less than a quarter of the price back, told us to resell the dresses privately! Discusting service”

Stacee's 1 star review on 14th March 2023

Helpful Report

Posted 3 years ago

“Avoid this company like the plague. I ordered a dress for my son's wedding. It was nothing like the photograph. Far too long and poor quality especially the "lace" jacket. I ordered a size 16 which wasn't custom made but the zip on the back wouldn't even close half way up. I've been trying to find a return address but they obviously don't want you to know this. I'm now putting in a claim to get my money back. AVOID. AVOID. AVOID”

Helpful Report

Posted 3 years ago

“Dress awfull built in bra is up on my shoulder blades lace shoddy dress so heavy could where outside in snow storm I had some customizing otherwise would be sending back”

Helpful Report

Posted 3 years ago

“Don't buy from them. They take your money and then lie about production and delivery timelines. They also lie about the order cancellation timeline. I received inconsistent responses from them on an order that I placed. Unfortunately, there is no one to talk to, every communication is done via email or chat. Poor customer experience.”

Helpful Report

Posted 3 years ago

Stacee's is rated 1.2 based on 679 reviews