Starfire Direct Reviews

Name: Starfire Direct
Address: 42168 Remington Avenue, 42168 Remington Avenue, California
Rating: 4.37

4.4 Rating 1,619 Reviews

83 %

of reviewers recommend Starfire Direct

4.4

Based on 1,619 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

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Starfire Direct 5 star review on 8th January 2024

128

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waiting for product”

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Posted 4 years ago

“Giid svc”

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Posted 4 years ago

“The instructions were so faded they were not readable.”

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Posted 4 years ago

“The delivery was just longer then stated when I ordered. But I understand why.”

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Posted 4 years ago

“From the time I ordered I was not told of any delivery date, then I received a message to not call about my order because you were so busy, and I should expect delivery that could be as long as 7 days from the date it was ordered. That was 10 days after my order, then I finally got a note that it had been shipped and would be here in 3 days, and it was delivered the next day. The product was excellent, but the communication was not.”

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Posted 4 years ago

Mr. Moore, Thank you for your review. We apologize for any inconvenience our lead times may have caused you. We're doing the best we can considering the recent circumstances, and are trying our best to give our customers the most accurate information we have available at the time, even when many factors are out of our control. Thanks for your order, we appreciate your business very much. Starfire Direct

Posted 4 years ago

“good experience.... had small issue but customer service was quick and got it handled. Good service”

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Posted 4 years ago

Mr. Carrizales, Thank you for your review. It looks like your order was placed on 4/29, shipped on 5/1, and is scheduled to arrive tomorrow on 5/5. The email you may be referring to is a general email that has been going out to all of our customers explaining delays with certain products, why the delays are happening, and what we're doing about it. But this doesn't apply to all products, as is the case with your order. The goal of this email was intended to offer transparency to our customers so reasonable expectations could be met. Certainly, these are unusual times for all. I hope this info explains things a bit better. We appreciate your business, have a nice evening! Starfire Direct

Posted 4 years ago

“My first experience was generally a positive one. The order was received on Apr. 29 in good order. The web description of the unit indicated that a lid was to be included and it wasn't. I phoned into customer service and it was explained that it was an advertising oversight which I accepted and went on to purchase the lazy susan alternative which I am awaiting to ship. In all, I am very pleased with the unit and the assembly was relatively easy. It looks great I'll recommend Starfire D. to anyone who is in the market for your product line.”

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Posted 4 years ago

“Great products!”

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Posted 4 years ago

“Excellent customer service. I actually received a called from Starfire before fulfilling my order. It was an unusually small quantity and they wanted to be sure I didn’t underestimate my need. I took away one star because the picture of their black glass was pretty different from what I expected/received. It’s more of a smokey gray.”

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Posted 4 years ago

“Good website with descriptive information.”

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Posted 4 years ago

Amaury, Your free fire glass samples were ordered on 4/1/20 and shipped on 4/3/20 via US first class mail. They are scheduled to arrive to you tomorrow, 4/9/20. I'm not sure why you didn't receive the tracking email was sent to you, perhaps it's in your spam box? In any case, I took the liberty of adding you to the USPS tracking notifications. So you should be able to see it in real time on their site. I hope you enjoy your samples. Let us know if we can answer any other questions. Starfire Direct

Posted 4 years ago

Thanks Amaury for the revised kind review! We appreciate your business! Starfire Direct

Posted 4 years ago

“Good price on product. Easy to order. Product sizing and description did confuse me originally.”

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Posted 4 years ago

“Everything went fine”

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Posted 4 years ago

“We bought the extra 5 piece to fill in the areas that we felt where it was needed.”

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Posted 4 years ago

“You were out of my first choice so I had to wait or make an alternate choice . Other than that, everything wasgreat”

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Posted 4 years ago

“Got exactly what I expected”

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Posted 4 years ago

“Great list of products. The pricing and shipping are a little high compared to Amazon.”

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Posted 4 years ago

“I love the look”

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Posted 4 years ago

“Good buying experience. However, it would be nice to have free shipping with no minimum purchase.”

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Posted 4 years ago

“Part as described”

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Posted 4 years ago

“The concrete spheres arrived packaged very securely, and they look nice in my fireplace. Would recommend.”

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Posted 4 years ago

Starfire Direct is rated 4.4 based on 1,619 reviews