Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 20,263 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 20,263 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 14th June 2025

236

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been purchased a few expensive items from Stuarts. Sometimes when i see something that i like and i see it is not presently in stock i will e-mail customer service to inquire when it will be available. They do not even respond to my e-mail. This has happened more than once. Also, i find when they do respond it is in a very curt fashion as opposed to a more friendly warm fashion. It is customers like myself that keep there business going. You would think they would be more people friendly.”

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Posted 8 years ago

“Ordered items to be delivered next day got them 3 days later and no refund for postage”

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Posted 8 years ago

“The fact that I ordered a beanie hat, and received some size 9 pink trainers was a bad start. I then sent back and was offered a refund or exchange, so then I exchanged and they still didn’t send it next day delivery or offer anything complimentary which means I am still waiting and it will of been 11 days since my purchase before I receive it.”

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Posted 8 years ago

“The descriptions of the clothing were not great and true to size/fit. Also, there is a horrible return policy in place with this group. ASOS is much better and allows you to actually try on sales items and return for your money back. I've paid over $60 on shipping alone.”

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Posted 8 years ago

“Everything was fine, apart from the cost of delivery. €10.88 for delivery from UK to Ireland is ridiculous. Could have nearly got flights over for that and picked it up myself. Very disappointed as it exploits consumers big time.”

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Posted 8 years ago

“Only got one of the two t shirts i ordered.”

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Posted 8 years ago

“It takes too long from the documentation of shipment to actually send out the parcel. It's a birthday gift, now I worry if I can get it in time.”

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Posted 8 years ago

“I bought the B&O speaker as the price 169$ + shipping fees. They just cancelled it and increase the price into 274$. this is strange.”

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Posted 8 years ago

“I ordered an Oliver Spencer quilted jacket size 38, sadly, as it was a really nice jack3et I had to return it as it fitted very tight. This was all over, from sleeves to chest and shoulders. It was though it was a SLIM fitting coat which of course was not mentioned in the details when I bought it. If the designers cuts his designs small or below average sizes it should be made aware to the sellers. The down side to this is its wasted time and my money as I had to pay for return postage. Not a happy camper!”

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Posted 8 years ago

“The quality of the polo shirt is not very good.”

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Posted 8 years ago

“the service and postage was great, only reason i gave this 2 stars was because I ordered some weejuns from australia and the size was.... the fit was bigger than normal and it would cost me alot of money to post them back for a exchange.... . I got size 8.5us which i normally am but they fit like size 9 or more. will be back.... just not for shoes”

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Posted 8 years ago

“Cannot fault the expedition but was upset to receive an Aquascutum Dillon classic check polo with barcode crossed through with a marker pen instead of the Cody club check polo shirt ordered. I am disappointed with both the lack of care taken over the order of a ninety five pounds shirt and the apparent lack of product knowledge by the person concerned. I will not be exchanging as it is the same monetary value. I have regularly bought my shirts from London where i have had one error in over 150 items. To have an error on the first order makes me reluctant to order from Stuarts London again.”

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Posted 8 years ago

“takes too long time”

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Posted 8 years ago

“Returning unwanted items is an expensive affair due to your current policy. My recent return cost me approx £10 because of this. Companies like End and Oi Polloi offer free returns with Collect plus which gives added flexibility and peace of mind. I would always use these stores first before Stuart's for this reason alone.”

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Posted 8 years ago

“I bought a pair of sneakers on May 16, 9 days passed and my package still does not arrive, you say it arrives in 4/5 days and they charge express shipping but it is actually very slow shipping, I am not happy about this situation ..”

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Posted 8 years ago

“I had order 2 pair of Nike Air Shake in white color. But sadly, 1 of my order was come in black”

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Posted 8 years ago

“I ordered a pair of adidas trainers on the friday but did not receive my order until wednesday after 5pm, i was told my order will be sent 1st class and should of arrived on tuesday, got no confirming email to say when exactly i would receive, had to telephone the shop in shepherds bush...”

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Posted 8 years ago

Dear Shaun We wanted to clear up your concern. The order you placed was on 5th May 2017, 11:08 pm. Unfortunately our cut-off on all standard delivery is 3pm Friday. Unless you purchased an enhanced delivery method for Next day delivery , the item would have been sent out on Saturday and Received on Monday. Due to the weekend , this caused the initial delay in the service as First class is dependant on functioning during weekdays only. Hence why we have written 1-3 working days as a time scale. Kind regards Trevor

Posted 8 years ago

“Been nearly 2 weeks since I've ordered and it's dispatched my order. Awful service”

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Posted 8 years ago

“When I was tracking my shipment, it said that my parcel has already been delivered and signed. However, I have not yet received it. I have already contacted Skynet but my case has not been solved. Order no.: 223425 (WEB223425) Tracking no.: 006485195091 Name: SYLVANIE TAM Address: FLAT B, 2/F, 2 MAGNOLIA ROAD YAU YAT CHUEN, KOWLOON HONG KONG I hope you can help me in this case. Thank you!”

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Posted 8 years ago

“Levis top i ordered was delivered scrunched up in a very small clear plastic bag when i removed the £70.00 top it was so creased i struggled to get them out with the iron.”

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Posted 9 years ago

Stuarts London is rated 4.8 based on 20,263 reviews