Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 19,480 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 19,480 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 12th May 2025

235

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi there, I recently ordered a jumper for my partners Christmas I especially chose navy for him and when I received my parcel it was grey. With it being so close to Christmas unfortunately I don't have time to send it back.”

Helpful Report

Posted 8 years ago

“Terrible experience, terrible customer service. I ordered a pair of boots and when I received them the box they were in was labeled and everything for the shoe I ordered but inside was a boot that was a completely different color and two sizes too big. When I emailed about the problem they took two days to reply and asked to see photos. I sent them and received a response another two days later telling me I would have to pay for return shipping and they would reimburse me up to a certain amount (I think like $20). Well return shipping, even the very lowest base option, would be $80. They've also offered no help on actually trying to correct the problem. Not the type of service I expect when spending $300-$400 on a single item.”

Helpful Report

Posted 8 years ago

Dear Jace We are really very sorry about all the recent unfortunate circumstance. Ideally at the time of packing the box and shoes we should have re-checked. Although we rely on R.M Williams to package the boxes and place in them the products printed on the label, it's our mistake that that we didn't realise the wrong shoe were in a box. You will be happy to know that we have organised a pick up from USA with Fed Ex. Customer Services will be in touch regarding this to organise this. If you haven't already bought a replacement , we have ordered the replacement already. Once we receive the shoes back , we can send you the correct pair or simply refund dependant on your requirement. Kind Regards Ravi Grewal

Posted 8 years ago

“The shorts wear to little and not the color I seen on the internet”

Helpful Report

Posted 8 years ago

“Good afternoon! I am not pleased with your online store. I made an order November 29, 2016. You said on your website that the delivery time is a maximum of 6 days. I go to the site of the express delivery, and I see that my order is still in London. How is this possible? Do something that the issue has moved forward. My tracking number is 006484395245. https://www.skynetworldwide.com/services/track-and-trace”

Helpful Report

Posted 8 years ago

Good evening , we are so sorry but the problem seems to be with the UK customs clearance, as per tracking update. We will call Skynet and find out why there has been such a hold up. Apologies for delay.

Posted 8 years ago

“Can't advertise as next day delivery before 5pm and then not schedule the delivery until 530! What's worse, I asked for the delivery to be dropped off at my neighbors after being notified that the delivery wasn't going to arrive until after5pm (when I wasn't available!). Courier completely ignored this request, didn't bother to even ATTEMPT to deliver to my neighbor, which then meant I had to drive for 5 miles to my nearest depot to collect my item later that evening! RIDICULOUS! Furthermore, I would expect packaging to be more reflective of the high price of these items, atleast put some tissue paper in or something! An ugly cardboard box is t exactly making me feel like Iv just bought a luxurious product. Sorry but I am not impressed at all.”

Helpful Report

Posted 8 years ago

Dear Hannah Lone We do apologise about the recent experience, once we hand over goods to DPD or Royal Mail we are reliant on them to provide the delivery service they promise us, which is what we advertise. I have placed an investigation with the Courier and requested information as what went wrong and why they were late by 30mins. Customer services will be in touch to provide you with an update, once they get back to us. I am assuming that due to the overload of deliveries during the festive season, some delays may occur for certain postcodes. However once again we are sorry. In reference to the packaging , as this product was marked in the 40% off sale and delivery was offered for free of charge, we send all our sale products in a Standard non branded box. You will be happy to know in future we will be offering enhanced options for packaging that anyone will be able to select for a very small additional charge should a luxury box be required for a sale item.

Posted 8 years ago

“There was no follow up from the courier that the shipment was being held on the customs' end. So, I had to wait a long time before they actually called to check. The package was tampered. I can tell that from the box because it was torn and the positioning of the sneakers is not the way it was supposed to be. I really hope that you can improve this in the future.”

Helpful Report

Posted 8 years ago

“It's hard to do this as the shoes have still not arrived, what did you send them out by , bicycle!!!”

Helpful Report

Posted 8 years ago

Dear Sir - Apologies for the delay. This does seem unusually slow as most parcels take 2-3 working days on the free delivery service. Having looked into this for you, it seems the weekend has slowed down the service. Please see below the tracking information: 05-SEP-2016 7:48 Ready for Delivery Notification Automated 05-SEP-2016 7:41 Ready For Delivery High Peak SPDO 04-SEP-2016 10:39 Accepted at Inward Mail Centre Manchester Mail Centre 01-SEP-2016 17:15 Sales Order Raised 31-AUG-2016 1:12 Accepted at Outward Mail Centre Greenford Mail Centre 30-AUG-2016 16:57 Pre-advice Received

Posted 8 years ago

“I'm satisfied the products, which I bought. But, it was too late to give me a delivdry imformation after purchase. Actually, you didn't answer my e-mail, I send you, maybe, ynu didn't realise.”

Helpful Report

Posted 8 years ago

Dear Sir, We apologise about this, but as you were ordering a product we cannot ship outside of the EU due to restrictions placed us on by the supplier. We did email you on numerous occasions letting you know this was the case. Sorry for any inconvenience caused to you. Best Regards Trevor Customer Service Team Leader

Posted 8 years ago

“I am still awaiting delivery of my product, 10 days after despatch.”

Helpful Report

Posted 8 years ago

Dear Mr Bellis, We apologise on behalf of Royal Mail and Swiss customs for taking longer than the required period to release your purchase. This has been caused due to unforeseen delays at Swiss customs clearance as informed by Royal Mail. We did try to give you full information by leaving a detailed voice mail when we tried to speak with you personally to let you know the situation. Apologise for any inconvenience caused Kind Regards Trevor Customer Service

Posted 8 years ago

“When coming to pay for the items that I wished to purchase, the website would not accept my credit card, despite the fact that it was perfectly valid. Luckily, however, I also had a PayPal account, so I used this. I received confirmation from PayPal that the transaction was completed, and thought nothing more about it. I then repeatedly received e-mails from Stuarts cajoling me into 'completing my order'. I questioned this, by e-mail and was told that I had not completed the order and had yet to purchase anything. E-mails went back and forth until I finally forwarded the confirmation e-mail from Stuarts and confirmation from PayPal that the money had been transacted. Eventually, I received confirmation that my order had been despatched. An incredibly frustrating experience and one that I believe was the fault of an error with your website not accepting my credit card in the first place, for whatever reason. POOR!”

Helpful Report

Posted 8 years ago

Dear Mr. Burrows, Our apologies for your experience with Stuarts London did not go the best way. Orders are received from many countries and we have not had any issue with our website. As soon as we received your first e-mail , paypal was informed of your transaction and your order was reinstated and dispatched as advised by you. We will ask our tech team to investigate and check if we had any faults on our system the day you ordered. Apologies for any inconvenience caused during your purchase Kind Regards Trevor Customer Services

Posted 8 years ago

“Parcel has been delivered on a Saturday to my work address but you have left it with a neighbour and I have no idea which neighbour it's with?”

Helpful Report

Posted 8 years ago

“Certainly I ordered the footwear (paraboot) on the online shopping, but I got the notice by your E-mail that Stuart London made my shopping cancell. It was the reason that the brand (paraboot) could not sell it to outside EU. I am very disappointed about your notice, Then I wanted to inform the warning notice before checking out. Now I am very worried that you will demand this payment to me in spite of the cancell.”

Helpful Report

Posted 8 years ago

Hi Thank you for the email. As stated in your review, we do not send Paraboot products outside of the EU. Hence why we had to cancel and void your transaction. No money has been taken from you. Kind Regards Trevor

Posted 8 years ago

“Big mistake by not reading the small print , too small now unable to return , looks like the will be on EBay , hope to recover some £££”

Helpful Report

Posted 8 years ago

Dear Mr. Boyle, customers have 14 days to return sale items and 30 days for full priced items as it is stated on our website. If you not happy with your purchase, please return within the period given for a refund or exchange Kind Regards Stuarts London Team

Posted 8 years ago

“wrong size”

Helpful Report

Posted 9 years ago

“Althought the shoeslikepottery arrived very quick and are beautifull, they are completely not true to size. Im a 6 and these are probably an 8.... Im gutted as they dont have them smaller and that means I have to pay double postage for something I cant use.... It would have been good to have this mentioned near the product, I would have been able to make a more informed decision. Thank you”

Helpful Report

Posted 9 years ago

Sorry to hear this, however these are Mens size 6uk. So for ladies this would equate to a size 7uk , hence the reason why they may have felt loose.

Posted 9 years ago

“I've not received the item as yet and have not received it in the time quoted. This is made worse by not being able to track a package as the tracking number isn't recognised. Not a good experience”

Helpful Report

Posted 9 years ago

“I don't have my shoes yet. It went out for delivery today, and I expected that the courier (Royal Mail) would have left the parcel in the back yard. I would have told them to do so. IF I HAD THE CHANCE. Never, in the purchasing order, I had that option. And the cynical part is that I had this paragraph written in the email to let me know it was out for delivery: "subject to any alternative instructions that you've previously agreed with us.". No, nothing was agreeded, and I'll have to wait another 48hours, and pay an extra £0,70 to pick it up from a local store. Very, very frustrating.”

Helpful Report

Posted 9 years ago

“I was still charged for the transaction I cancelled because it was the higer amount out of the two I don't appreciate that this is my 1st and last time dealing with this company”

Helpful Report

Posted 9 years ago

Dear Sir Thanks for your comments. As it seems you placed an order at this point a transaction takes place. Which would mean the funds will be transferred to complete the order. However after this you notified us that you would like to cancel the order. As a result the received payment needs to be refunded. Which has now been done. We can see you have placed another order, even if you place separate orders each order will be dealt with individually so all actions are recorded on the history per order in question. Kind regards Stuarts London

Posted 9 years ago

“I appreciate I placed the order over the Xmas period but the feedback has been quite poor and largely incorrect. I was informed of a tracking reference on the 27th for DPD NEXT WORKING DAY. I've received no updates since which is unusual as DPD usually text a delivery window in advance. I have checked and the tracking reference is a Royal Mail one with 4 random preceding characters. Their tracking is abysmal and the only update is "It's on its way". So DPD "next working day" was yesterday and this tracking claims the item is still in Greenford Mail Centre so it hasn't even made its way outside of London yet. The issue is poor communication setting false expectation.”

Helpful Report

Posted 9 years ago

“The jeans I bought were out of stock and I received a refund. So how can I write a review”

Helpful Report

Posted 9 years ago

Stuarts London is rated 4.8 based on 19,480 reviews