Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 19,716 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 19,716 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 14th June 2025

236

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I ever get the item, then id be happy to do a review. Using the Royal mail 2-3 day recorded delivery is a joke. Ordered an item on 5/6/18. Still haven't received the item (12/6/18). I understand this is not the fault if Stuarts, but if they want customer satisfaction then id suggest they change delivery service.”

Helpful Report

Posted 7 years ago

“. Unfortunetely item was too small. Had to download a returns form and print at work. Think this hassle could be avoided and a return section added to the original invoice that comes with the goods.”

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Posted 7 years ago

“Sorry to say but I was hoping that the jacket were not delivered early in the morning when all the family was Working We needed to wait two more extra days”

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Posted 7 years ago

“The goods I ordered arrived quickly and in good condition. However the returns process is poor; no returns label is included in the box, and Stuarts will deduct the initial "free" shipping charge from your refund. Other e-tailers offer better returns conditions.”

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Posted 7 years ago

“Efficient ordering delivery and refund service”

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Posted 7 years ago

“Loved the jeans I purchased, unfortunately they were much to big. Very disappointed to have paid for delivery and returns, not very customer friendly. Not ordering the smaller size because of this.”

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Posted 7 years ago

“Very expensive returns”

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Posted 7 years ago

“The item I was gifted was too big. Despite initial positive impressions after contacting the customer service team, they replaced the item with a bigger version despite requesting a smaller one. I then contacted customer service again and they set aside one of the right size, but they lost the exchange item in their warehouse and by the time I contacted them, they had none of that style left in stock. I eventually had to choose my 3 preference which they then next-day couriered. Customer service pretty good. Warehouse needs better training.”

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Posted 7 years ago

“Great service and product”

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Posted 7 years ago

“Ordered a sweatshirt for £60 and came after a few days. I disliked the product so I returned it and paid £7 for next day delivery, which was 4 days ago from the time I am writing this. Still no refund has been issued. Also sent an email the same day and have had no reply.”

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Posted 7 years ago

“Fast efficient service. Price points seem a little high though.”

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Posted 7 years ago

“not with that one missing bag which should be included, one was not sent .”

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Posted 7 years ago

“The shipping is really fast and the items are of good quality. However, one of the tags of the my lvc jeans is gone. Can’t figure out why. It is disappointing.”

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Posted 7 years ago

“Quick service. But the packaging of the t shirt was old and looked pre-used. It’s for a gift so this disappointed.”

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Posted 7 years ago

“The paying process was straightforward, the website was easy to use, delivery was quick and the product is (mostly) good. However, the product was Levi's 1947 jeans which I thought were 14 oz denim and paperwork Witherspoon jeans suggests they're 12 oz. I suspect the confusion lies with Levi's rather than Stuart's.”

Helpful Report

Posted 7 years ago

“Had to return product as item was too small , I paid for delivery which is fine but I also had to pay to return the goods .its Little disappointing as most company's now have a free returns or collection . I like this company but I will not use again unless they implement free returns .”

Helpful Report

Posted 7 years ago

“Waiting for a replacement. Bought from this store expecting above average service. The returns guy was very helpful but when you buy from a top notch name, you don't expect to get a G9 with a twisted inner sleeve lining. Disappointing.”

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Posted 7 years ago

“Finally purchased my required stetson hat but never received the implied notice of availability that was indicated would be sent upon stock availability.”

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Posted 7 years ago

“Quick and free delivery but the lack of free returns has made me think twice about ordering from them again.”

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Posted 7 years ago

“Really great Randolph aviators,BUT,taking the gloss off my purchase the leather case had an obvious food or drink spill on it , and to make matters worse, there was a tag attached saying the item was checked. Hence 3 stars Come on Stuarts the product was in excess of £100 and QC checked?? Mmmm”

Helpful Report

Posted 7 years ago

Stuarts London is rated 4.8 based on 19,716 reviews