Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 19,718 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 19,718 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 14th June 2025

236

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality of clothes were good and delivery was fast but unfortunately the jacket was a slightly different colour as the one advertised online and it was far too small even though that size fits me elsewhere - I even checked the size guide but it was still too small and unfortunately had to be refunded. Would've been happy with the product (regardless of the colour being off) if the jacket had fit.”

Helpful Report

Posted 8 years ago

“When the Jacket arrived I opened the outer package only to find the jackets packaging to be torn, so it felt like receiving a secondhand item. However the item seems to be new and i like it......a lot. It has made me slightly sceptical about buying from Stuarts again, but at these prices doggy packaging can be forgiven.”

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Posted 8 years ago

“Color of the shoe online was photographed and retouched too bright, therefore I was surprised to see a much darker toned shoe arrive. I would have shipped it back but that was too complicated being that I'm in America.”

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Posted 8 years ago

Dear Sir Looking into this for we have not been able to identify the colour issue. After looking at the pair of trainers on three different screens, and iPad and Mobile the shoes do seem to be true likeness of the image we have. We take all photo's in a studio and try to keep any editing minimal. It could be a screen resolution setting that may be making it look brighter on your screen. Apologies if this has caused any inconvenience to you, if we can assist further in anyway , please do contact us. Kind Regards Trevor

Posted 8 years ago

“Great product range and prompt response from customer service when needed. However, really falling behind the competition by not offering free returns, even if its for an exchange! So many like for like, independent retailers offer this now, Stuarts don't. Sizing isn't always easy to judge and I've just had to pay £11 to return a pair of boots for a different size. Disappointing.”

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Posted 8 years ago

“Unfortunately this item was too small and there were no bigger sizes available. I have returned it and hope to exchange it for a pair of trousers”

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Posted 8 years ago

“If you wear XL in the USA, make sure you order 3XL or your shirt will look like it came from Baby Gap.”

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Posted 8 years ago

“my son bought this shirt, he's the same size as the models statistics but it was too small...returned for the larger size x”

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Posted 8 years ago

“Great shirt, quick delivery. Was not impressed with the packaging, expected it to come in a nicely presented box as other companies do for shirts half the price, instead it arrived wrapped in tissue just in the curriers box.”

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Posted 8 years ago

“Very restrictive purchasing experience that required me to email a copy of my drivers licence. It started off with a rejection of my credit card so I switched a PayPal. A few hours later I received an email stating that my order was on hold because the address of my credit card did not match the delivery address. They asked me for photo so I was forced to email a scan of my credit card. Too much hassle to make any future purchases.”

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Posted 8 years ago

Dear Sir We don't like to inconvenience any of our customers , but sometimes additional details are required to protect all our customers from potential online fraud. Had your card been used fraudulently on our website you would be happy to know that we take precautionary measures. Once again sorry for the inconvenience our intent is not to annoy or frustrate anyone. Kind Regards Trevor

Posted 8 years ago

“I strongly advise you move away from DPD for delivery. Still not arrived despite 4 attempts and irritating generic comms.”

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Posted 8 years ago

“I can't write a review because my order was canceled.”

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Posted 8 years ago

“Customer service with quick respond. It would be good if there's more Sales promotion, special edition or exclusive items for selection.”

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Posted 8 years ago

“I didn't like too much i had to pay to change the goods. But it was a nice service. thanks”

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Posted 8 years ago

“Ordered an item. Thought I was getting a bargain. Placed order only to be told 3 days later it was out of stock. Full refund given”

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Posted 8 years ago

“Despite being advertised as available, I'm guessing the item was not in stock. Instead of an email to confirm this, and an apology, just a refund. Disappointing in terms of customer care.”

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Posted 8 years ago

Dear Corin We apologise for not being able to supply a displayed item. Although stock was showing , there just wasn't one to be found in the warehouse. An email was sent straight away and also a refund was processed. We hope we can be of service again and restore your faith in Stuarts London. Kind Regards Ravi G Managing Director

Posted 8 years ago

“I bought 2 pears last week in Peter Emms Chippenham in VG condition, When yours came to me the shorts wear all crested up you could not iron them I had soak them in cold water then drip dry I xpeck discount next time Colin”

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Posted 8 years ago

“Good product range with half sizes, quick delivery by a quality courier.”

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Posted 8 years ago

“Im korean And my first purchase was cancelled. They said they cant deliver to south korea”

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Posted 8 years ago

Hi We apologise but we do not send Paraboot outside of the EU as stated on our website. It's not ideal for us to restrict a purchase but, Paraboot have asked us to respect other territories they sell in where the current product pricing is far higher than that of the UK.

Posted 8 years ago

“Sent wrong size”

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Posted 9 years ago

“Great shoes”

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Posted 9 years ago

Stuarts London is rated 4.8 based on 19,718 reviews