Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 20,265 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 20,265 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 14th June 2025

236

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The gloves were of good quality, but they had obviously been returned before, and sent out again without being properly repacked. They were separated and the protective wrapping had been torn open and crumpled, and was sent on to me in that state. This is not ideal for a Christmas present. I do not want to send them back at this point, and have rewrapped them properly, but it does not give a good impression of your service.”

Helpful Report

Posted 10 years ago

“Good attemp, quick sphipment but very expensive”

Helpful Report

Posted 10 years ago

“very fast, efficient service, however i would not order online from here again as they are somewhat behind the times, unfortunately the item did not fit but to send it back you have to print out the returns form yourself (i had to go to a library as our printer does not work!), and also pay to send it back, which is not too much of an issue, however i was only given a 'partial refund', so it seems the delivery is not free either! better off finding the same item from a 'chain store'. I would not order here again due to these reasons ^”

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Posted 10 years ago

“Friendly web site easy to use, prompt service. Unfortunately the size I ordered (XL) was more like a large, so too small and had to be returned.”

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Posted 10 years ago

“I paid for next day delivery on my item at the checkout selecting the option of 'next day delivery-before 5pm' I thought this meant I can have next day delivery if I order before 5! Apparently not so I didn't get my next day delivery. Other than that the order was fine.”

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Posted 10 years ago

“Not of the same quality as my previous pair of gant rugger shorts, however good value in the sale, and as a sale item cannot be returned, will be ok for summer use.”

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Posted 10 years ago

“Item arrived within 2 days as normal post. Item looked fine but too small. Had to return for a refund at additional postage as not free returns. Good phone & email support otherwise.”

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Posted 10 years ago

“Delivery of item was very quick and efficient. However have had to return item as was a Hugo boss shirt xxxl but when tried it on was too small, bearing in mind that I usually fit Ralph Lauren and other brands xxl , Hugo boss obviously come up very small. Would be good idea to advise customers of which brands come up small or larger as have wasted postage and packaging costs.”

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Posted 10 years ago

“Speedily administered, but cannot yet comment on the product - Royal Mail texted me that they allegedly delivered, which they did not.”

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Posted 10 years ago

“Next day delivery not met - order placed on Thursday next day delivery and it'll now be Tuesday before it arrives”

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Posted 10 years ago

Dear Josef We are sorry that you didn't receive your order next day. However our cut-off is 3pm and your order was placed after this time. The parcel was sent on Friday am but due to the Next day delivery purchased was only the Mon-Fri you would not have got this on a Saturday. You will be happy to know that our dispatch team is growing and we are trying to bring the cut-off time to a later time so that more deliveries can be met placed after 3pm. Kind Regards Trevor

Posted 10 years ago

“The free worldwide free shipping firm service is not as good as DHL or UPS”

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Posted 10 years ago

“Free shipping to Australia would be much more reasonable for orders over AU$300 rather than AU$400”

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Posted 10 years ago

“Pros: Good fast delivery. Cons: Long winded returns process. You even have to write out the returns label.”

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Posted 10 years ago

“nice hugo boss t shirt. the delivery was poor had to travel to sorting office to get it. nice clothes site poor delivery service”

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Posted 10 years ago

“Great selection of clothing but more filtering options would make search easier. Returns & refunds procedure not very customer friendly.”

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Posted 10 years ago

“Have been sent Emails 3/4 times a week for past year (can be annoying)guess could have unsubscribed on occasions I browse through the products several times hve decided to order and the item not available in my size"large".This bank holiday weekend was offered 20% discount so spent more time looking determined to find something and did.The choice of quality togs is excellent if only kept more stock of products shown .Will”

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Posted 10 years ago

“Although the product turned up and fitted perfectly I was concerned to find the security seal had been tampered with and it was clear that the box had been opened at some stage”

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Posted 11 years ago

“Response not so quick and accurate but i know you have tried your best.”

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Posted 11 years ago

“Hi ordered a pair of trainers, then in the early hours of the morning I received an email saying that there had been a problem with the transaction. Then I recieved another saying I had been given a refund, it turns out that they no longer had the size in stock. The service was good though as they responded to my email within a day.”

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Posted 11 years ago

“Despote being asked to write review, have not yet received goods ! Tracking information not updated since Mon 2nd so don't know where my delivery is .............”

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Posted 11 years ago

Stuarts London is rated 4.8 based on 20,265 reviews