Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 20,265 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 20,265 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 14th June 2025

236

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two items, a pair of trainers and a pair of jeans. I was sent the wrong size jeans. Overall the service was okay. I am in the process of send back the wrong sized jeans for the correct sized jeans.”

Helpful Report

Posted 11 years ago

“Can't fault the delivery service, swift as usual. How ever I had to return one item, the jacket. As it was too small. I don't understand how some designers measurements differ from others, even if it's the same style and size. I have other items with the same style and sizes that fit no problem. Now I've had to lose money sending the item back, as they didn't have the same item the next size up. Pity!”

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Posted 11 years ago

“Had a better service previously compared to this time, unfortunately the box wrapping was glued to the box and somehow some glue has ended up on the sole of the trainer.”

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Posted 11 years ago

“They can be do it better on their stock control system.”

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Posted 11 years ago

“Item is as expected, however paid extra for Sunday delivery and it did not arrive until Monday. I am now out of pocket £8.”

Helpful Report

Posted 11 years ago

Dear Kayne As stated on delivery times to receive a Sunday Delivery it must be booked in by 3pm Friday. As the parcel is dispatched and held at the Depo and ready for delivery on a Sunday. As you order came in on a Saturday , the pick up for Sunday Delivery was not available. All estimated times of delivery are displayed on checkout so you are aware of when the delivery will be received. As you paid for Sunday Delivery we upgraded you parcel to be received on Monday with Royal Mail Special Delivery £7.95. Please contact Customer Service and they will be happy to refund the delivery charge you feel you have paid as an extra.

Posted 11 years ago

“Cant review as haven't received order yet, or email confirming its despatch”

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Posted 11 years ago

“Scrivo in italiano per non essere frainteso,purtroppo ad un elevato rating del sito eccellente per qualita' e quantita' dei prodotti non corrisponde un altrettanto efficiente servizio di spedizione infatti a tutt'oggi non ho ancora ricevuto il mio ordine.Per questi motivi il mio giudizio globale e' NORMAL.”

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Posted 11 years ago

“The shipping time was great, especially with the tracking feature. However, the shoes were squished and the inner sole wasn't in place.”

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Posted 11 years ago

“I was sent the wrong item! Luckily, it wasn't urgent. Apart from that, on phoning your company, I was helped quickly and efficiently. Not sure when I will receive my correct goods, but hoping it will be shortly.”

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Posted 11 years ago

“++ Efficient Delivery Service, good comms ++++On Quidco Payments service didn't work, tried two different cards. Then all of a sudden it worked. -------I hate it when I want to give someone money and they don't want it.”

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Posted 11 years ago

“Not that bad”

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Posted 11 years ago

“Quick well packaged delivery with plenty of information regarding delivery times etc. However one of my garments was incorrectly selected i ordered a Small but came as Medium, small oversight which spoils the overall service.”

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Posted 11 years ago

“Font size could be bigger.”

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Posted 11 years ago

“Good value, would like delivery to be faster, slow compared to other retailers.”

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Posted 11 years ago

“The delivery tracker says the item is being shipped by the retailer so gives no indication as to where the item is. Apart from that, good service”

Helpful Report

Posted 11 years ago

“I was in contact with a customers service rep before I purchased my Loake Mitchum Chelsea boots. I stressed that I wore a 10 US and most sites told that a UK 9 was a US 10. I was told however by the rep that a Loake 9.5 UK is a 10US. When the boot arrived it was must too big and I am very displeased. I was really hoping that it would fit, but now I have to pay over $20 to ship the product back after a misrepresentation on your behalf.”

Helpful Report

Posted 11 years ago

Dear Sir, After further investigating your comments and talking to relevant staff member regarding your requested information. I am sorry your have received an incorrect size. However the information provided to us was obtained from the Loake website itself. If you need to return them and we will share the cost of your delivery charge by issuing you with a gift voucher for half the sum of $20. Kind Regards Stuarts London - Team Manager

Posted 11 years ago

“Great selection of my favourite brands. Returns policy could be better, particularly no refund on sales items.”

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Posted 11 years ago

“I am very happy with my purchase,this is 1 of many that I have purchasd from stuarts, although it could have been quicker delivery”

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Posted 11 years ago

“Received one parcel the belt but no other parcel should be 2 x braclet not received”

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Posted 11 years ago

“I had a quick response about my payment being accepted but no email to say that my order couldn't be found in the stockroom which I had to call to find out. I'm also very disappointed that this was sold to me and now I have to be refunded because its gone missing”

Helpful Report

Posted 11 years ago

Stuarts London is rated 4.8 based on 20,265 reviews