Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 19,721 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 19,721 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 14th June 2025

236

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For the size of Stuarts it's a bit embarrassing they do not offer free returns The last thing I sent back cost me £12... sorry but that's the last time I will shop at Stuarts”

Helpful Report

Posted 11 years ago

“Purchase and delivery were easy and quick, the garment its self is as expected from smedley. My only issues were the internal packaging, the plastic bag looked like it had been recovered from a waste bin. But my main concern was there were not smedley labels attached! Hope you find this interesting”

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Posted 11 years ago

“Did not receive it had a refund”

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Posted 11 years ago

“Dear Stuarts, I like your shop and the distributed brands. But I feel a little uncomfortable regarding your international (in my case Continental Europe/Germany) shipment costs. Best regards Marc Wahler”

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Posted 11 years ago

“decent service”

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Posted 11 years ago

“A good service, although the £10 ewallet discount (from previous purchase) was never applied, even though I requested this & it no longer shows on my account, on my last purchase. Just failed to discount at checkout! Otherwise.... a great shop!”

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Posted 11 years ago

“Service slow to receive the ítem (1 week) will be better without shipping costs Regards Fernando”

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Posted 11 years ago

“espero recibir el pedido”

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Posted 11 years ago

“Not been delivered yet to comment”

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Posted 11 years ago

“The shoes are great but the pricing appears inflated on the web these shoes at other stores were reduced from £80 so that is a concern.”

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Posted 11 years ago

“Bought a shirt, got confirmation but the next day you e mailed me and told me it a had sold out!!”

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Posted 11 years ago

Hi We apologise the last item you had purchased was not to be found in the stock room. As it was the last one, we tried to order another one in, but the supplier has also sold out of the shirt. Apologies about this, but it can happen during sale times, when the store and webshop are selling out of the last items. Kind Regards Ravi Grewal

Posted 11 years ago

“the item from stuarts London came in good time with good communication from seller unfortunately the item I brought did not fit. I contacted stuarts who said they were happy to refund the item and they were very helpful. my only complaint is that not only did I have to pay for the item to be delivered I then had to pay the postage on the returns and then the initial postage got taken off my refund!!”

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Posted 11 years ago

“Hard to return items, the royal mail tracking tends to tell you things have arrived a day late.”

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Posted 11 years ago

“d”

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Posted 11 years ago

“Belt is slimmer than I expected (38mm) It does not feel very robust, I think it will stretch but looks nice and for the price paid (£39.99) I am reasonably happy. Delivery was very prompt with free standard post.”

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Posted 11 years ago

“thanks for the timely delivery i am a USA customer your check out site would not take 2 of my credit cards ! NOT GOOD had to set up paypal which i really did not want to do please be aware USA cards also do not have a start date only a valid thu date thx david”

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Posted 11 years ago

Dear Sir - After reading your review, we have taken this into account. Also due to the higher volume of US customers shopping with us, we now have started to accept American Express on our site. Hope this helps next time you order with us. Kind Regards Ravi Grewal Director

Posted 11 years ago

“Haven't received order yet!”

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Posted 11 years ago

“Good although my request for my delivery to go to a neighbour was accepted yet they still failed to deliver the parcel”

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Posted 11 years ago

“The clothing I bought are looking good, but I discovered that the yellow Gabicci shirt is of bad quality (black stripes in the fabric).”

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Posted 11 years ago

“Considering I had to pay for delivery and I have still not taken delivery of my items I feel the dispatch process could definitely be improved.”

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Posted 12 years ago

Stuarts London is rated 4.8 based on 19,721 reviews