Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 18,122 Reviews

98 %

of reviewers recommend Stuarts London

4.8

Based on 18,122 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 4th April 2024

Cristian

Stuarts London 5 star review on 30th March 2024

Robert

Stuarts London 5 star review on 17th March 2024

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Stuarts London 5 star review on 5th March 2024

Kevin

Stuarts London 5 star review on 14th February 2024

Desmond Elrod

209

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a Christmas present so unable to write a review at this time.”

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Posted 3 years ago

“Order not received as yet”

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Posted 3 years ago

“Item didn't fit so returned. Had to pay for return as well as original delivery cost. This information is available on the website but worth bearing in mind if you plan to return any items as cost can add up.”

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Posted 3 years ago

“Paid £3.95 for delivery, was topd by email it was arriving on Thursday between 11-1500 hrs. Took afternoon off of work to make sure i was in. My order didn’t arrive. Turned up a day late!! Emailed Stuarts, that evening, got a reply the next day, no apology just an email saying it was going to turn up that day. Disappointed.”

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Posted 3 years ago

“Sent the wrong shoe. They were prompt with customer service about returning the product. I have ordered before and never had a problem with the product sent. This may be a one off as far as sending the wrong shoe. Hopefully this is corrected quickly. I rate this poor for sending the wrong shoe. I would rate the service 5 otherwise.”

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Posted 3 years ago

“I received my RM Williams boots In good time and in good condition and thankfully was happy to keep them as the return costs are shockingly expensive. For this reason I would not buy from them again.”

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Posted 3 years ago

“Expensive shipping fee, not fast delivery”

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Posted 3 years ago

“Really poor”

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Posted 3 years ago

“Bought two t shirts merz schwannen . Nearly 50 quid each. I bought similar ones ( merz) 4 years ago. Very good. Seems the quality has been cut back ( always seems to be the way ) material is much thinner and more flimsy, so, for nearly 100 pounds i have two thin and probably not very long lasting t shirts. Oh well, not buying merz again. Pretty p....d off. Not a criticism of stuart's however, a criticism of overpriced and under quality merz”

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Posted 3 years ago

“Ordered a XXL tee shirt. I received a tee shirt in XXL packaging but the tee shirt it’s self was a XL. Sent back too small. Disappointing.”

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Posted 3 years ago

“the jacket that was sent to me did not match the jacket on the website. I have sent them back so far, unfortunately they have not received any response from them r.diener”

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Posted 3 years ago

“I ordered a tracksuit top and the number of my address was left of the shipping address which then caused me to make a number of calls and sending emails to not only the merchant but numerous emails to the post office. Luckily for me the post office were really helpful and eventually located it for me otherwise it would’ve been sent back to the merchant only for it to be re-sent. Not good at all !”

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Posted 3 years ago

“My order was fraught with problems from start to finish. Firstly I received the wrong order but that was only the start of my difficulties. Did eventually receive the correct goods after several weeks but required a substantial effort on my part to bring it to conclusion. Appreciate that some restrictions created by Coronavirus pandemic haven't helped but I buy regularly on line and was also running my own mail order business for several decades (until recent retirement) so know how things should work. My problems with Stuart's were caused by basic inefficiency and iffy comms to sort it out. Hate to leave a bad review but it wasn't the best buying experience.”

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Posted 3 years ago

“They sent me a completely different product than what I asked for and ordered, will return and get a refund.”

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Posted 4 years ago

“Still waiting. I know we're in difficult times but web orders up and running and taking money. Item was being sent from Stuarts to Royal Mail on Tuesday 14/4 at present this is still the delivery status a week later. Would be good to get some feed back guys as to where my order is it. Ta Jim”

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Posted 4 years ago

“Hi, I haven't received my parcel #421347 ref 15502925172728 which was due on April 15th. Can you give me an update please. No answer on the main number in uk? Jimmy Smyth Howth Dublin”

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Posted 4 years ago

“Bought a belt to small sent it back waiting for my dough”

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Posted 4 years ago

“Very delayed in delivery and when contact customer service I am being told Royal Mail busy. Would be nice to be kept up to date from retailer and not having to chase. Still waiting for order to arrival and order was placed before Easter”

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Posted 4 years ago

“I am still waiting on a item which was ordered well over a week ago I purchased an order from another on line dealer 3 days ago and item arrive today so why I am still waiting.”

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Posted 4 years ago

“There was a mixed up picture on the site. The picture didn`t match the description. I was inattentive and ordering the product, guided by the picture not paying attention on the description. As a result, I have gotten not an item I wanted. What`s a shame.”

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Posted 4 years ago

Stuarts London is rated 4.8 based on 18,122 reviews