Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 19,479 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 19,479 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

Write Your review

Tell us how Stuarts London made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Stuarts London 5 star review on 12th May 2025

235

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still not received my package, the delivery time was around 3 days but the package sat in London hub for 4 days before being sent in transit, still waiting”

Helpful Report

Posted 6 years ago

Dear Sir Apologies for the delay, but the Bank holiday weekend slowed down the delivery process due to no couriers working. KInd Regards Trevor CS Team Manager.

Posted 6 years ago

“I paid extra money to get the trainers delivered before 1pm however these did not arrive until gone 3pm as it meant i could not take them on holiday.”

Helpful Report

Posted 6 years ago

“Yeah the jeans came on time just the colour of them were too pale looked more golden in the pics”

Helpful Report

Posted 6 years ago

“First and last time customer . Bought a hat and tried to pay with pay Pal - Stuart's would not accept. Then my credit card again Stuart's would not accept. Finally with only switch card remaining they took that. I checked with my cc company and pay pal and both said that the merchant rejected. My hat did arrive but the check out procedure which should have lasted 5 mins took over an hour. A kind of Mickey Mouse retailer to be honest. Won't be back again.”

Helpful Report

Posted 6 years ago

“I would of liked to.of sent a couple of tshirts back.because of sizing issue however after reading small print sale items are not refundable only credit which I.didnt agree with. However all other points of sales and service were fine.”

Helpful Report

Posted 6 years ago

“no danner plastic insoles,paper in box ripped and torn”

Helpful Report

Posted 6 years ago

“It was disappointing that I couldn’t change the delivery address. No option to do this and after emailing I got no response. This needs to be an option.”

Helpful Report

Posted 6 years ago

“Unfortunately the top I ordered did not arrive when requested even though I paid £7+ for delivery. After sending an email I was told they had been trying to contact me. No missed calls or emails !”

Helpful Report

Posted 6 years ago

“Trainers arrived with marks on them. For £85 not happy”

Helpful Report

Posted 6 years ago

“Goods were delivered damaged. Also inside the package was the invoice from the previous customer indicating that the return was not checked before being restocked. On the bright side customer service replied straight away and emailed free return label”

Helpful Report

Posted 6 years ago

“The order didn’t arrive in time despite the instructions I sent to the deliverer, I had a day off work and was at home all day,the package arrived at 5pm . And now I’ve had to pay £7.50 to send it back, totally disappointed.”

Helpful Report

Posted 6 years ago

“what can I say not alot”

Helpful Report

Posted 6 years ago

“Returns process is a pain in the arse”

Helpful Report

Posted 6 years ago

Dear Sir, We apologise if you found it difficult to process a return. Apart from making it a free retrun we can't really see how to make it more easier. The proceedure is to download a form, fill in and send back with item(s) Alternativley we offer a DPD Return service for £4.95 and you can drop to a location convenient to you, for DPD to collect. This covers any product up to £50. There is also an option to upgrade service for more expensive items, this usually still works out cheaper than using different courier. As the discount we are passing on is from our volume we send out. The link to return is in the footer of the website marked "Returns". Please do email us with any comments you feel we should implement to improve a more smoother return. CustomerServices@stuartslondon.com Kind Regards Trevor.

Posted 6 years ago

“Paid for next day delivery, didn’t arrive next day. Customer services did not reply to my email asking for an update”

Helpful Report

Posted 6 years ago

“Great website, very tempting selection of goods - unfortunately delivery to Switzerland appears to be impossible (although Switzerland is on the list of destination countries). At checkout, there is an error message indicating that there is a problem with the Swiss delivery destination. A first e-mail to customer service was answered promptly with the suggestion to just try again because they were not aware of any problems, subsequent mails with detailed error descriptions and requests for support were ignored. If the company does not want to deliver to Switzerland for whatever reasons that of course is their decision, it just would save potential customers from Switzerland a lot of work if they would clearly state this somewhere and take the country off their list. Really frustrating, when looking at their tempting website...”

Helpful Report

Posted 6 years ago

“I was really disappointed that the box that contained my pair of shoes arrived damaged and taped.”

Helpful Report

Posted 6 years ago

“Site showed that item was in stock, several days later my purchase was rejected/refunded Frustrating because I picked this site over others for same item and now have missed chance to buy at a good price.”

Helpful Report

Posted 6 years ago

“Good selection and historically good service but was informed that I am no longer elegable to use discount vouchers on the site, which is bizarre and has basically lost a once decent customer.”

Helpful Report

Posted 6 years ago

“Ordered 3xl but was sent 2xl. No returns label in original packaging. Had to call shop and wait to be emailed a returns label. Now awaiting delivery of 3xl. I was hoping to wear the shirt today for a wedding but unfortunately I can't. The blow was softened a little as the shirt was discounted by 50% so I suppose a few days delay isn't the end of the world...”

Helpful Report

Posted 6 years ago

“Very poor returns policy.... pay for shipping for returns yourself and very difficult to do. Would not purchase again for this reason”

Helpful Report

Posted 6 years ago

Stuarts London is rated 4.8 based on 19,479 reviews