Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 18,202 Reviews

98 %

of reviewers recommend Stuarts London

4.8

Based on 18,202 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 9th May 2024

212

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Site showed that item was in stock, several days later my purchase was rejected/refunded Frustrating because I picked this site over others for same item and now have missed chance to buy at a good price.”

Helpful Report

Posted 5 years ago

“Good selection and historically good service but was informed that I am no longer elegable to use discount vouchers on the site, which is bizarre and has basically lost a once decent customer.”

Helpful Report

Posted 5 years ago

“Ordered 3xl but was sent 2xl. No returns label in original packaging. Had to call shop and wait to be emailed a returns label. Now awaiting delivery of 3xl. I was hoping to wear the shirt today for a wedding but unfortunately I can't. The blow was softened a little as the shirt was discounted by 50% so I suppose a few days delay isn't the end of the world...”

Helpful Report

Posted 5 years ago

“Very poor returns policy.... pay for shipping for returns yourself and very difficult to do. Would not purchase again for this reason”

Helpful Report

Posted 5 years ago

“When you put an item in the basket it is very misleading said item was free delivery but it turns out you have to pay for delivery unless you spend £70 which is mentioned out the way on the preious page in small writing. The Teeshirt i bought was from my son he talked to them about sizing they said buy xxl for a loose fit but the Te shirt was too small more like a large. So to Return it you have to pay postage again so although they say easy to return it cost you almost £8 on Postage if what you buy does not fit”

Helpful Report

Posted 5 years ago

“as it mentioned when I made my order I should get it in 16 of June, but I didn't receive yet”

Helpful Report

Posted 5 years ago

“Paid a £169 for special edition Edwin/Stuart jeans just gave them a cold wash as i spilit something on them leather label is now blank so how would anyone know these jeans were special what con these could be from anywhere. Labels on my others are better this one i am sure is plastic”

Helpful Report

Posted 5 years ago

“I have make a order on 26 of may, but i did not recieved my shoes till today (7 june)”

Helpful Report

Posted 5 years ago

“package wasn’t properly secured”

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Posted 5 years ago

“Policy regarding refund of delivery was not clear.”

Helpful Report

Posted 5 years ago

“Sorry to say but dispatch was a disaster. Parcel has been sent to a different person 500km away. Shirt still not received. Very sad.”

Helpful Report

Posted 6 years ago

“Website was great and service and delivery. The major issue is the shoes are different from the ones in the picture. The description was Brown/ Gold. The picture had a Yellow gold which is what I liked. The actual shoes are a shiny metallic gold. I do not like this at all.”

Helpful Report

Posted 6 years ago

“Purchased a Barbour quilted jacket, but have returned the item as some of the internal pockets had come apart at the seams. I have returned the item and am currently awaiting a replacement.”

Helpful Report

Posted 6 years ago

“Bought a pair of Armani jeans, the jeans sent are nice but they’re not the same as the ones pictured on their site, they’ve sent a pair from the previous season so i think they’re just offloading old stock and not sending the product pictured. I will be returning fur a full refund!!”

Helpful Report

Posted 6 years ago

“You sent the wrong item.”

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Posted 6 years ago

“I purchased a jacket and then they had to cancel my order and refund because they said it was priced wrongly :(”

Helpful Report

Posted 6 years ago

“After ordering online I decided to ring and confirm the size was an xl after being told it was definitely an xl I felt a bit better. I paid for next day delivery and when it arrived it clearly was too small an more a medium to large. I also paid for recorded delivery for the return so postage in all cost me £18. Not happy”

Helpful Report

Posted 6 years ago

“Timberland Boots 1) Quickly Dispatched 2) Delivered As Agreed 3) Boots/ were badly marked and gave the general appearance of a used pair of Timberlands. 4) I purchase many pairs of boots from the Timberland website, and never have they delivered a pair in this condition. 5) These Boots will now be worn for Dog walking 6) Good company/ poor quality product.”

Helpful Report

Posted 6 years ago

“I’ve ordered my product over a week ago, I am still waiting on my order and I am wondering when I will receive it Please contact me”

Helpful Report

Posted 6 years ago

“To small sending it back”

Helpful Report

Posted 6 years ago

Stuarts London is rated 4.8 based on 18,202 reviews