Sunshine.co.uk Reviews

Name: Sunshine.co.uk
Address: 14 Berrymoor Court,, Cramlington
Rating: 4.75

4.8 Rating 15,331 Reviews

96 %

of reviewers recommend Sunshine.co.uk

Company Reviews

Questions

Metrics

4.8

Based on 15,331 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0191 4537932

Location:

14 Berrymoor Court,
Cramlington
NE23 7RZ

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Sunshine.co.uk 1 star review on 27th May 2025

Christabelle

Sunshine.co.uk 1 star review on 4th December 2024

Damien Brown

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked holiday for 19th March 2020 holiday cancelled..had refund for hotel and transfer but having Zero luck getting our flights money back Sending emails but getting just automated reply NOT HAPPY anyone else having same trouble??”

Helpful Report

Posted 5 years ago

“I had a holiday booked for the Easter holidays but was cancelled I've not been able to get in contact with sunshine holidays i had a refund for the hotel but not the flights. I will never use this company again.”

Helpful Report

Posted 5 years ago

“cannot get any feed back about our refund”

Helpful Report

Posted 5 years ago

“Booked a holiday for March 2020 which understandably was cancelled. I am having absolutely no luck with trying to get either a refund or a voucher. I have been told they are dealing with claims in date order. However, I have been refunded my May departure so what’s happening here. I seem to get an automated reply when I try to contact them. Never again will I deal with this shambolic company”

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Posted 5 years ago

“Having booked with Sun shine several times I have always found the service to be very good and efficient”

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Posted 5 years ago

“I have used sunshine for many years my holiday was cancelled just over a week ago received full refund no problems. Great business in these hard times you were great many thanks Barry. PS highly recommended”

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Posted 5 years ago

“I would just like to thank sunshine holidays 😊they have been absolutely amazing, should have gone on holiday end of march to April it was cancelled. But true to their word with in 4 weeks all monies have been paid back. Thank you 💕 you have been amazing, and I will definitely use your company again 😉😉😉”

Helpful Report

Posted 5 years ago

“Guys listen,like everyone I was panicking that I was going to struggle to get a refund for my holiday package. But genuinely show some patience. I am sure like me you will get a refund in 2 parts (hotel first), which let me be clear they did email and say they were going to do. I was due to fly on 18th of April and I got email today to confirm my flight money back aswell. This is within the cash refund timelines and more importantly shows the company if it can it will get your money back to you asap. This is first experience with this company and I can safely say they have been fantastic, I am sure it wasn't easy for them to get money back to give back to us! Thank you to to Sunshine team”

Helpful Report

Posted 5 years ago

“Have booked with Sunshine on several occasions. Always if I have had a query it has been sorted with no problem at all. Have recommended and will continue to do so.”

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Posted 5 years ago

“Super , perfectly”

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Posted 5 years ago

“We have just recently returned from hurghada I just want to say a very very big thank you to customers service for all there help at a very stressful time easyjet cancelled are flight home without informing us we had no way of knowing what was going to happen to us but sunshine sorted it all out for us they got us on a reparation flight home.we arrived home safe and sound. So I just want to give you all a 5 star review because we are so grateful to you al, we always book our holidays with you and hopefully be able to book again once covid 19 has gone and we all can relax once again. THANK YOU ONCE AGAIN”

Helpful Report

Posted 5 years ago

“Initially I thought everything was fine but it seems when there is a problem it's not that easy to get your money back. I've been patient and finally I got an email this morning saying my refund has been approved... This refund is for the hotel only and not the flights and of course there is no way of contacting sunshine.co.uk as emails are "noreply" and the telephone lines are now unmanned. The follow up questions on this survey are a joke too..”

Helpful Report

Posted 5 years ago

“Morning Everything was going according to plan until obviously the virus I have emails and phones and cannot get through I would appreciate if somebody could contact me please to advise us what’s going to happen about our refund or change of date. Please advise I would appreciate the help thanking you on this hard times”

Helpful Report

Posted 5 years ago

“Received an email 3 weeks ago to say my holiday has been cancelled,I have emailed sunshine so many times with reference my refund,They just keep saying they are dealing with it.Not very good customer service but they are quick to take your money.sunshine just give the people what you owe them as this will have a knock on effect on you in the future .”

Helpful Report

Posted 5 years ago

“I too am having big issues getting my refund through. If they dont have the money they should go into administration then we can all claim on ATOL. The worry is if all travel agents and airlines go bust then ATOL wont have the funds to cope with this. Sunshine holidays have always been good in the past. Not anymore - im just waiting for them to go into administration.”

Helpful Report

Posted 5 years ago

“had a holiday booked for turkey on the 9/5/2020 had an email giving us a chance to cancel with this covid19 with the world up the wall we took there request then to be told they are taking 30%plus £25pp out of the money we have paid totally ripped us off knowing people can’t travel wouldn’t book with this company ever gain beware”

Helpful Report

Posted 5 years ago

“I do not recommend They cancelled our trip because of the COVID19 and they don't wan't to refunded our money Do not buy trips from them They are scammers I have always bought trips from website on the beach and this travel agency is highly recommendable They always refunded money if I had to cancel the trip without any problems And my fault is that this time I bought trip from sunshine website I regret it very much Be careful people and do not buy trips from them It is better to add more money and use a travel agency that is fair and competent”

Helpful Report

Posted 5 years ago

“I do not recommend They cancelled our trip because of the COVID19 and they don't wan't to refund our money Do not buy trips from them They are scammers I have always bought trips from website on the beach and this travel agency is highly recommendable They always refunded money if I had to cancel the trip without any problems And my fault is that this time I bought trip from sunshine website I regret it very much Be careful people and do not buy trips from them It is better to add more money and use a travel agency that is fair and competent”

Helpful Report

Posted 5 years ago

“Would Highly recommend Sunshine Holidays , easy to contact, helpful ,especially when just recently we needed help to leave Egypt due to c/virus and being given 2 days notice to leave,,Thank you for all your help 5* Treatment from Adam”

Helpful Report

Posted 5 years ago

“Very DISHONEST company Booked a full package holiday due to be traveling on the 27th of March. Due to COVID 19 they cancelled the booking. Now, they are REFUSING to give me a Full Refund. Vouchers anyone??? I have contacted the Citizen Advice, they confirmed what I thought. The Law says: "If there are exceptional circumstances before you leave: You can cancel your holiday without having to pay a fee. You’ll get a full refund but won’t be entitled to any compensation. The exceptional circumstances must be at or near your destination. They must have a significant effect on your holiday or on getting there - like if planes can’t fly there because of volcanic ash. Examples of exceptional circumstances include: - war - a serious disease - natural disasters - like floods, earthquakes or weather conditions" It is very, very simple: there are exceptional circumstances before travelling, the LAW says I am entitled to a full refund. I have asked them repeatedly for a full refund, they keep refusing. Their internal answering messaging is answered like robots, without even reading my messages and they even just had the courage to change the subject of MY messages, from “Refund owned” to “Holiday effected”. That leaves me no other alternative than take them to Court or even quicker take the “chargeback” through my Bank. What a bunch of dishonest people. NEVER again.”

Helpful Report

Posted 5 years ago

Sunshine.co.uk is rated 4.8 based on 15,331 reviews