Sunshine.co.uk Reviews

Name: Sunshine.co.uk
Address: 14 Berrymoor Court,, Cramlington
Rating: 4.75

4.8 Rating 15,336 Reviews

96 %

of reviewers recommend Sunshine.co.uk

Company Reviews

Questions

Metrics

4.8

Based on 15,336 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0191 4537932

Location:

14 Berrymoor Court,
Cramlington
NE23 7RZ

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Sunshine.co.uk 1 star review on 28th February 2026

Anonymous

Sunshine.co.uk 1 star review on 27th May 2025

Christabelle

Sunshine.co.uk 1 star review on 4th December 2024

Damien Brown

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is a joke I booked with sunshine for November I could not speak to anyone on the phone I booked for 29th Nov for 4 weeks I didn't get a confirmation so I presumed it had not gone through so booked again I put 29th in and after I had booked I noticed the flights had come up 26th so tried again they came up 28th so I tried ringing sunshine to cancel the last 2 off within 12 hrs of booking could not get through to anyone 3 days later I got an email saying I had 3 bookings with them I explained what had happened and wanted the last 2 bookings taking off they now telling me I have to pay full flight price for each booking how the he'll can I travel to the same hotel 3 times within 3 days now they are refusing to knock the other 2 flights off and still expecting me to pay for the holiday going on the 29th I have already paid 3 booking fees it's discusting”

Helpful Report

Posted 5 years ago

“I have had an email from Martin Lewis who has advised me me claim chargeback from sunshine on credit card,anybody who has not received refund can claim this”

Helpful Report

Posted 5 years ago

“This company have blatantly lied to me and stole my money, wanted to cancel hotel and was informed to pay full cost of flights first then they can cancel hotel, advised not to check in my flights for my flights in June due to cv19, now Ryanair have cancelled my flight and I have asked for refund to be told I cancelled the flights therefore no refund, looked on Ryanair website my flights are still active and can apply for refund or change. I’m a practicing nurse on the front line and have been treated despicably by this company who will pocket my refund. Ryanair have informed me the monies will be sent to the company and it’s up to them to refund. I’ve tweeted pies Morgan and think all disgruntled customers should do the same. I have been treated appallingly by sunshine and on the beach company”

Helpful Report

Posted 5 years ago

“I booked with sunshine holidays jan for a holiday in April, all cancelled and they are absolutely awful refunds and just give one excuse after another and keep blaming the airline for lack of refund.....yet the law states that the travel agent is the one liable for any refund. When I asked for a direct contact with the airline co that THEY paid and are waiting for refund they simply said go to customer services of the airline.... I’m just being shoved from pillar to post and they are absolutely of no use whatsoever.......Very quick to take your money and very slow to abide by the law over refunds”

Helpful Report

Posted 5 years ago

“I booked my holiday for 17th April 2020 to Lanzarote with my sister. Sunshine holiday communication was great no problems all good. Now with what’s happened in the travel Industry which I can understand we got one email to say they would get round to us as they have a high level of enquires. Since then we have had no communication. I have email several emails and no response. We are waiting for over £500 to get back !!! So not happy with sunshine”

Helpful Report

Posted 5 years ago

“Booked holiday for 19th March 2020 holiday cancelled..had refund for hotel and transfer but having Zero luck getting our flights money back Sending emails but getting just automated reply NOT HAPPY anyone else having same trouble??”

Helpful Report

Posted 5 years ago

“I had a holiday booked for the Easter holidays but was cancelled I've not been able to get in contact with sunshine holidays i had a refund for the hotel but not the flights. I will never use this company again.”

Helpful Report

Posted 5 years ago

“cannot get any feed back about our refund”

Helpful Report

Posted 5 years ago

“Booked a holiday for March 2020 which understandably was cancelled. I am having absolutely no luck with trying to get either a refund or a voucher. I have been told they are dealing with claims in date order. However, I have been refunded my May departure so what’s happening here. I seem to get an automated reply when I try to contact them. Never again will I deal with this shambolic company”

Helpful Report

Posted 5 years ago

“Having booked with Sun shine several times I have always found the service to be very good and efficient”

Helpful Report

Posted 5 years ago

“I have used sunshine for many years my holiday was cancelled just over a week ago received full refund no problems. Great business in these hard times you were great many thanks Barry. PS highly recommended”

Helpful Report

Posted 5 years ago

“I would just like to thank sunshine holidays 😊they have been absolutely amazing, should have gone on holiday end of march to April it was cancelled. But true to their word with in 4 weeks all monies have been paid back. Thank you 💕 you have been amazing, and I will definitely use your company again 😉😉😉”

Helpful Report

Posted 5 years ago

“Guys listen,like everyone I was panicking that I was going to struggle to get a refund for my holiday package. But genuinely show some patience. I am sure like me you will get a refund in 2 parts (hotel first), which let me be clear they did email and say they were going to do. I was due to fly on 18th of April and I got email today to confirm my flight money back aswell. This is within the cash refund timelines and more importantly shows the company if it can it will get your money back to you asap. This is first experience with this company and I can safely say they have been fantastic, I am sure it wasn't easy for them to get money back to give back to us! Thank you to to Sunshine team”

Helpful Report

Posted 5 years ago

“Have booked with Sunshine on several occasions. Always if I have had a query it has been sorted with no problem at all. Have recommended and will continue to do so.”

Helpful Report

Posted 5 years ago

“Super , perfectly”

Helpful Report

Posted 5 years ago

“We have just recently returned from hurghada I just want to say a very very big thank you to customers service for all there help at a very stressful time easyjet cancelled are flight home without informing us we had no way of knowing what was going to happen to us but sunshine sorted it all out for us they got us on a reparation flight home.we arrived home safe and sound. So I just want to give you all a 5 star review because we are so grateful to you al, we always book our holidays with you and hopefully be able to book again once covid 19 has gone and we all can relax once again. THANK YOU ONCE AGAIN”

Helpful Report

Posted 5 years ago

“Initially I thought everything was fine but it seems when there is a problem it's not that easy to get your money back. I've been patient and finally I got an email this morning saying my refund has been approved... This refund is for the hotel only and not the flights and of course there is no way of contacting sunshine.co.uk as emails are "noreply" and the telephone lines are now unmanned. The follow up questions on this survey are a joke too..”

Helpful Report

Posted 5 years ago

“Morning Everything was going according to plan until obviously the virus I have emails and phones and cannot get through I would appreciate if somebody could contact me please to advise us what’s going to happen about our refund or change of date. Please advise I would appreciate the help thanking you on this hard times”

Helpful Report

Posted 6 years ago

“Received an email 3 weeks ago to say my holiday has been cancelled,I have emailed sunshine so many times with reference my refund,They just keep saying they are dealing with it.Not very good customer service but they are quick to take your money.sunshine just give the people what you owe them as this will have a knock on effect on you in the future .”

Helpful Report

Posted 6 years ago

“I too am having big issues getting my refund through. If they dont have the money they should go into administration then we can all claim on ATOL. The worry is if all travel agents and airlines go bust then ATOL wont have the funds to cope with this. Sunshine holidays have always been good in the past. Not anymore - im just waiting for them to go into administration.”

Helpful Report

Posted 6 years ago

Sunshine.co.uk is rated 4.8 based on 15,336 reviews