Sunshine.co.uk Reviews

Name: Sunshine.co.uk
Address: 14 Berrymoor Court,, Cramlington
Rating: 4.75

4.8 Rating 15,331 Reviews

96 %

of reviewers recommend Sunshine.co.uk

Company Reviews

Questions

Metrics

4.8

Based on 15,331 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0191 4537932

Location:

14 Berrymoor Court,
Cramlington
NE23 7RZ

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Sunshine.co.uk 1 star review on 27th May 2025

Christabelle

Sunshine.co.uk 1 star review on 4th December 2024

Damien Brown

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“we have a holiday booked in september through sunshine but with the virus i enquired about changing dates to next year,sunshines reply was i had to contact both the hotel and airline and change dates with them then contact sushine who would charge me extra so basically i do their job then have to pay them aswell,i booked a package with them so it should be them who changes everything not me”

Helpful Report

Posted 5 years ago

“Have been excellent at keeping us informed regarding our cancelled holiday. Always pleasant and helpful in getting the right holiday for us.”

Helpful Report

Posted 5 years ago

“Have to say was worried about how long refund would take holiday got cancelled 2 and a half weeks ago and our refund is done would definitely book with sunshine again we have been on holiday with them before with no problems and prices are fab. Staff helpful when u ring we booked over the phone as large group”

Helpful Report

Posted 5 years ago

“Everyone just needs a little patience. I was due to fly to Spain on the 9th of may, sunshine sent an email round about april stating about the cancelltion process and ongoing covid19 situation. I was reassured if i cancelled my holiday due to the circumstances I would be entitled to a refund pending on the airline. I have to give them credit as any time i queried something i got a reply back. Today I got a surprise in my email i received my refund for my flights. Yes it was 2months i had to wait but i was expecting about 4 months to be honest with the ongoing situation, especially as tour operators have never experienced anything like this before. Also they paid straight to cash no credit notes or vouchers which saves any hassle. Will dwdd be rebooking with sunshine again once its safe to so:)”

Helpful Report

Posted 5 years ago

“Was due to go on holiday 19th May. It was cancelled the week before. I have had one email saying m My holiday was cancelled and I would get a refund in cash. 6 weeks later still no refund and no further emails. Disgusted will not use again. Was told 1 month ago via. Call from me they were still waiting on the flights being refunded I will call again today”

Helpful Report

Posted 5 years ago

“I would select no stars my holiday travelling to ibiza on the 5th of june was cancelled early may I am still waiting for refund and they don't answer messages I have been waiting 4 days for a response and the phone is inactive. Even when booking it wasn't a good experience”

Helpful Report

Posted 5 years ago

“Had a holiday to Turkey book for the 25th of june it was cancelled recieved the email it was cancelled 2nd june recieved a full refund the 12th of june thank you sunshine holidays”

Helpful Report

Posted 5 years ago

“Our holiday to turkey was cancelled - they advised us we would receive a full refund - firstly hotel and transfers and then flights - we have received the full refund within 10 days of them advising us this holiday was unfortunately cancelled - what an easy and fantastic company to work with - have kept us informed with out any hassle - will be using them again - highly recommended”

Helpful Report

Posted 5 years ago

“SURAJ BHARDWAJ USING YOUR COMPANY NAME BOOKED US TICKET WITH KLM AND GAVE US YOUR REFERENCE AS SUN49231102L Which we were able to see the booking on KLM site but after paying with your company invoice the telephone stopped working A total of £1788 was paid”

Helpful Report

Posted 5 years ago

“i booked yet again through sunshine very good travel agents we were suppose to go to benidorm on the 17 march as a suprise for my husbands 50 birthday but unfortuntely got cancelled 2days before we were due to go got paid out on hotel and transferrs within a week but still waiting on rynair to refund our flight money defo book with sunshine looking at august this will be my 4th booking with them defo no other travel agent for me always go thriugh sunshine”

Helpful Report

Posted 5 years ago

“First time that I’ve used sunshine but unfortunately the holiday was cancelled due to the virus. However sunshine have kept in contact and have had a full refund all completed within a week of when we should have arrived home. Yes will definitely use again. Steve”

Helpful Report

Posted 5 years ago

“Sunshine i have booked many times Hi I have booked with Sunshine many times .as covid 19 came about ? My holiday in march 17 2020 to Malta was cancelled i had a refund in my account very quick but have been waiting for my easy jet refund from sunshine over 60 days not sunshine's fault i sent many messages to them and messages were answered it now seems i am owed only £40 this may be a admin fee i have to say Sunshine have been very good . i will use them again it must be hell to them in these bad times .... Ps Dont book to go to China x Lol SUN9524639B thanks for your hard work in the refund”

Helpful Report

Posted 5 years ago

“Where's the, refund for our lost flights?.... I don't care if you don't get the money back, we are ABTA protected.... Pay UP!!!”

Helpful Report

Posted 5 years ago

“would give zero but no option. My partner and I have lost our jobs due to the coronavirus and were forced to cancel our booking. The very next day they took the remaining balance of the holiday out of our account without warning in these harsh times. called multiple times to try to reason with them with no joy. CON ARTISTS, DO NOT BOOK YOUR HOLIDAY WITH THESE SCUM!!!!!”

Helpful Report

Posted 5 years ago

“This company is a complete rip off they will take as much money as they can I made a genuine mistake on a booking booked it again wrong date had come up so tried again for a third time tried to ring them to cancel the last 2 bookings off within 12 hours could not get to speak to anyone 3 days later I got an email saying I had 3 bookings and I told them I had been ringing all the numbers to cancel them now they want 2 lots of full price flights and us to pay for the holiday we wanted they have already took 3 booking fees it's an absolute disgrace”

Helpful Report

Posted 5 years ago

“This company is a joke I booked with sunshine for November I could not speak to anyone on the phone I booked for 29th Nov for 4 weeks I didn't get a confirmation so I presumed it had not gone through so booked again I put 29th in and after I had booked I noticed the flights had come up 26th so tried again they came up 28th so I tried ringing sunshine to cancel the last 2 off within 12 hrs of booking could not get through to anyone 3 days later I got an email saying I had 3 bookings with them I explained what had happened and wanted the last 2 bookings taking off they now telling me I have to pay full flight price for each booking how the he'll can I travel to the same hotel 3 times within 3 days now they are refusing to knock the other 2 flights off and still expecting me to pay for the holiday going on the 29th I have already paid 3 booking fees it's discusting”

Helpful Report

Posted 5 years ago

“I have had an email from Martin Lewis who has advised me me claim chargeback from sunshine on credit card,anybody who has not received refund can claim this”

Helpful Report

Posted 5 years ago

“This company have blatantly lied to me and stole my money, wanted to cancel hotel and was informed to pay full cost of flights first then they can cancel hotel, advised not to check in my flights for my flights in June due to cv19, now Ryanair have cancelled my flight and I have asked for refund to be told I cancelled the flights therefore no refund, looked on Ryanair website my flights are still active and can apply for refund or change. I’m a practicing nurse on the front line and have been treated despicably by this company who will pocket my refund. Ryanair have informed me the monies will be sent to the company and it’s up to them to refund. I’ve tweeted pies Morgan and think all disgruntled customers should do the same. I have been treated appallingly by sunshine and on the beach company”

Helpful Report

Posted 5 years ago

“I booked with sunshine holidays jan for a holiday in April, all cancelled and they are absolutely awful refunds and just give one excuse after another and keep blaming the airline for lack of refund.....yet the law states that the travel agent is the one liable for any refund. When I asked for a direct contact with the airline co that THEY paid and are waiting for refund they simply said go to customer services of the airline.... I’m just being shoved from pillar to post and they are absolutely of no use whatsoever.......Very quick to take your money and very slow to abide by the law over refunds”

Helpful Report

Posted 5 years ago

“I booked my holiday for 17th April 2020 to Lanzarote with my sister. Sunshine holiday communication was great no problems all good. Now with what’s happened in the travel Industry which I can understand we got one email to say they would get round to us as they have a high level of enquires. Since then we have had no communication. I have email several emails and no response. We are waiting for over £500 to get back !!! So not happy with sunshine”

Helpful Report

Posted 5 years ago

Sunshine.co.uk is rated 4.8 based on 15,331 reviews