Sunshine.co.uk Reviews

Name: Sunshine.co.uk
Address: 14 Berrymoor Court,, Cramlington
Rating: 4.75

4.8 Rating 15,337 Reviews

96 %

of reviewers recommend Sunshine.co.uk

Company Reviews

Questions

Metrics

4.8

Based on 15,337 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0191 4537932

Location:

14 Berrymoor Court,
Cramlington
NE23 7RZ

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Sunshine.co.uk 1 star review on 28th February 2026

Anonymous

Sunshine.co.uk 1 star review on 27th May 2025

Christabelle

Sunshine.co.uk 1 star review on 4th December 2024

Damien Brown

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are due to depart for our holiday on Tuesday and discovered via the hotel website that the hotel will not be open. No notification from Sunshine. They are impossible to contact and we do not know what to do. We are supposed to provide accommodation details for our PLF for Greece, but don't know what is happening. Disgraceful customer service.”

Helpful Report

Posted 6 years ago

“Hotel cancelled , flight still active, no notification from sunshine , won't answer email, phone live chat , or even DMS on twitter , have a severely disabled brother travelling and needs lot of equipment delivered to hotel which takes weeks to arrange. His food is through a tube and is being delivered to a hotel that isn't open , only know as we contacted the hotel to check. Disgraceful.”

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Posted 6 years ago

“Had my holiday cancelled in April still waiting on refund can’t get to speak to anyone very poor service.”

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Posted 6 years ago

“Absolutely amazing service confirms why I book through sunshine definite 5 stars”

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Posted 6 years ago

“I booked to go to Cyprus at Easter which was obviously cancelled. I quickly received my accommodation and transfer money but not my flight refund. I have phoned 3 times to be told British Airways were not following the refund procedure and Sunshine were fighting on our behalf to gain funds for us. I have waited until my patience was running out. On Sunday evening l received an email saying Sunshine were going to refund my money and they would then fight BA to get the refund back. I think this is a great gesture and will now continue to use sunshine to book future holidays as they have rewarded my trust in them by also giving me £100 voucher to spend on a future holiday. Well done Sunshine in this very difficult times! Shame on British Airways.”

Helpful Report

Posted 6 years ago

“well, I will never book holiday with them again, I'm due to go on holiday in 3 days, and I heard nothing from Sunshine am I going or not, can you imagine that ? my children are crying and I feel so angry as I've check with hotel and it's closed, how can I not here from Sunshine about it ? keep emailed them but no respond .....”

Helpful Report

Posted 6 years ago

“Now been waiting 8 weeks since my holiday was cancelled. unable to phone anybody and no answer to my emails. ombudsmen is now involved to get my refund. very unprofessional company. will never use again and have told everybody I know to avoid these cowboys”

Helpful Report

Posted 6 years ago

“So disappointed in sunshine holidays have always found then very organised. However during covid their customer service has been awful no communication whatsoever just stupid auto replies. Jet 2 holidays in future for me!!!!”

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Posted 6 years ago

“I've used Sunshine.co.uk on many occasions and I've just received my refund from my cancelled flight in March. Flights were with Ryanair a d they haven't paid up but Sunshine have paid the refund from their own money plus a £100 voucher to use I read negative reports about Sunshine but I have nothing but praise for them”

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Posted 6 years ago

“I've used Sunshine.co.uk many times before and always had great customer care especially after our holiday to Malta was cancelled in March We had flights with Ryanair and they hadn't repaid the cost of the flights to Sunshine.co.uk but Sunshine have paid a full cash refund themselves in addition a £100 voucher for being a valued customer which I think is a great gesture”

Helpful Report

Posted 6 years ago

“I booked some seats on the plane to Salou in 2 weeks time but was charged for priority boarding and 2 cabin bags. I've phoned, emailed and messaged them to correct this but no reply. Been trying now for 3 weeks. Also I've just found out the hotel due to stay in is closed for the summer. Still waiting for them to contact me to arrange an alternative. 4 stars is a laugh.”

Helpful Report

Posted 6 years ago

“The final Payment for my holiday was due to be made on the 7th July but the company postponed it. It was then due out today 14th July, it hasn't been taken and we are due to fly out next Tuesday 21st July. I have spent the last hour and a half on the phone trying to speak to someone to get the situation clarified, my call wasn't answered. I was being told that I was moving up the queue but each time I moved up the queue the waiting time went up. I fully understand the situation regarding covid 19 and appreciate that there will be a large call volume but this situation is appalling. I have emailed twice in the last week and none of them have been replied to.”

Helpful Report

Posted 6 years ago

“Excellent customer care during difficult times,kept up to date at all times.Refund paid in full and looking forward to travelling with you again. Many thanks Eve and Dave”

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Posted 6 years ago

“I have been trying to get in touch since april and no response I booked for June 30 to Malaga for a week and it was cancelled now I want my money to b returned”

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Posted 6 years ago

“Professional from start to finish.”

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Posted 6 years ago

“Very bad experience not professional Rubbish service no communication !! Very disappointed”

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Posted 6 years ago

“ANSWER YOUR CUSTOMERS!!!! Due to fly in a week and no communication what so ever! Have tried the past 3 weeks to contact this company with no avail. I will never use this company ever again!”

Helpful Report

Posted 6 years ago

“The 4 and a half star rating is falsified. NO WAY is this company worth 1 star...Family of 7 due to fly in a week, our hotel is closed yet no communication from them. Do we pack to go? Do we change our money? Do we buy new clothes? This company is a joke and we will we taking the matter up with financial onmbudsman and trading standards.”

Helpful Report

Posted 6 years ago

“Excellent company and especially through coronavirus and our holiday quick refunds and always on hand via message group. Very professional and can't do enough best holiday company ever!”

Helpful Report

Posted 6 years ago

“Due to fly next week to Majorca. Found out the hotel is closed all summer. Facebooked, messaged, tried calling and emailed Sunshine for the last two weeks and nothing. This is stressing me and my family. They are part of On The Beach and their Customer Services said they couldn't provide any other contact numbers and just to keep trying. Not sure where I can go from here.”

Helpful Report

Posted 6 years ago

Sunshine.co.uk is rated 4.8 based on 15,337 reviews