Sunshine.co.uk Reviews

Name: Sunshine.co.uk
Address: 14 Berrymoor Court,, Cramlington
Rating: 4.75

4.8 Rating 15,331 Reviews

96 %

of reviewers recommend Sunshine.co.uk

Company Reviews

Questions

Metrics

4.8

Based on 15,331 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0191 4537932

Location:

14 Berrymoor Court,
Cramlington
NE23 7RZ

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Sunshine.co.uk 1 star review on 27th May 2025

Christabelle

Sunshine.co.uk 1 star review on 4th December 2024

Damien Brown

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had my holiday cancelled in June due to cover 19 had half my refund in two weeks but not off Ryan Air so sunshine paid me out instead of Ryan Air which il never fly again just rebooked for egypt in Nov got a bargain 345.oo each all inclusive ten nights taking my lower boys to sharm el sheikh and plus they gave us a 100.oo voucher happy days well done sunshine holidays my 4th booking and not the last”

Helpful Report

Posted 5 years ago

“Company is a total joke I am due to leave for airport In a few hours and I still haven't recieved a call or spoke to anyone the phone lines are terrible to be honest I dnt even think anyone is getting through how can you go from 30 sec back upto 90 min is beyond me there good enough at taking hard earn cash but no prepared to contact anyone for refunds will not be booking again and will be taking it further”

Helpful Report

Posted 5 years ago

“Very bad experience am still waiting for my refund Since June no response !!!! Tried to call them to email them to massage them but nothing am very surprised if they are customer service first and last time ??? Scammer”

Helpful Report

Posted 5 years ago

“Very poor customer service I had booked flight with sunshine for the 8/07/2020 to Algeria ....I didn’t have any notification from them as my flight been cancelled ??? I did contact them to get my refund for my tickets I did Try to sent them massages I did try to sent emails but yes response on very Shocked of this customer service now I want only my money back and it will be the first and last time I use this Scammer company I’m very disappointed 🤬🤬🤬”

Helpful Report

Posted 5 years ago

“Terrible Company, avoid at all costs. Trying to speak to someone here is impossible. I paid over £3000 for a holiday to Greece in early August However when checking website of Hotel I was due to stay at, It showed they would not be opening this year. You would think Sunshine would have know this and possibly let their customers know but no I had to inform them. They told me their operation team would try and find alternative accomodation but this was over a.month ago and nothing. I am due to fly out in less than two weeks and total silence from Sunshine. 8 unanswered messages on customer portal and no chance of getting through to anyone on phone. Gabe it one more go today and had pleasure on being put on hold for TWO hours before they put phone down. Happy to take money but then go on and treat customers with contempt. Avoid Avoid Avoid”

Helpful Report

Posted 5 years ago

“Shocking costumer service. Phone system is a joke. In the last two minutes I have gone from caller number, 17,18,21,39, now 42. Despite a polite lady saying I’m moving forward in the queue. Now over 30 calls, 40 emails, and loads of social media ant no reply from this company for over a month. Is this another money making venture so sunshine holidays can make profits from telephone calls?”

Helpful Report

Posted 5 years ago

“It just goes to show that with 99% of these reviews over the past few months being very negative towards this company. They have only replied To a very small number of people. Poor costumer service like everybody else we would like to talk to an adviser but have had no reply from telephone calls, emails and social media since June. Being on hold for hours at a time. Not even a generic message to costumers about final payments. 1 rating is overrating this company. They have taken the money and that is it. Nothing back from them.”

Helpful Report

Posted 5 years ago

“Shocking customer service. Can not speak to a human about my flight. Sent messages which get zero response. My friends have been told their flight has been cancelled which is also my flight. They have been given a new flight and refund and im yet to be contacted as i need the same flight as them”

Helpful Report

Posted 5 years ago

“No one will speak to me regarding my booked holiday. Tried calling them, we get cut off, I’ve left messages but no one has been in touch. Really frustrating. We go in 3 weeks and the hotel isn’t even open.”

Helpful Report

Posted 5 years ago

“The worse holiday company ever!!! Do not give these people your hard earned money. They will not help you with you holiday or any type of refund. They will not answer your messages either. The worsecustomer service I have ever come across 😡😡😡😡😡 They will keep your refund even if it has been refunded by the airline. The will also not help you out with hotel closures ever. This company is an absolute joke. I will tell as many people as I can to not use them ever!!!!!!”

Helpful Report

Posted 5 years ago

“Booked hotel only with sunshine for June 2020, flight was cancelled and checking the sunshine website faqs it stated that accommodation would be cancelled too. Not had any communication at all. Messaged them on two occasions to follow up on refund of the hotel, but automated reply doesn’t help as it talks about refund of flights which I’m not interested in as I have had the flight refunded which I booked separately. Sent further messages explaining this and they say a response will happen within 48 hours. I’m still waiting. I’m unable to get through on the telephone. I just want to know my refund will be processed.”

Helpful Report

Posted 5 years ago

“Your company is the worst ever, you take people money even when there holiday are cancelled. You dnt reply back to people. Use dnt answer ur phone and put people in a queue for 2/3 hours and when youget to number 2 they cut you off. I wouldn’t recommend anyone use this company I for one will never use them again”

Helpful Report

Posted 5 years ago

“I have had refunds for jet2 flights out to Corfu and accommodation but still no refund for Easyjet flights for myself AR Ellis and my friend L Taylor EZY 1978 due to fly to Manchester 19th of May2020. You need to procure from airline and refund its 2 months now. Not impressed that you cut phone calls.”

Helpful Report

Posted 5 years ago

“You cancelled my holiday months ago. I was due to fly out in May! Still waiting for my refund. You keep blaming easyjet but for peace of mind of atol protection I booked with you not them! I have booked with you for many years and have always been happy up to this point. I am so disappointed with this service.”

Helpful Report

Posted 5 years ago

“We are due to depart for our holiday on Tuesday and discovered via the hotel website that the hotel will not be open. No notification from Sunshine. They are impossible to contact and we do not know what to do. We are supposed to provide accommodation details for our PLF for Greece, but don't know what is happening. Disgraceful customer service.”

Helpful Report

Posted 5 years ago

“Hotel cancelled , flight still active, no notification from sunshine , won't answer email, phone live chat , or even DMS on twitter , have a severely disabled brother travelling and needs lot of equipment delivered to hotel which takes weeks to arrange. His food is through a tube and is being delivered to a hotel that isn't open , only know as we contacted the hotel to check. Disgraceful.”

Helpful Report

Posted 5 years ago

“Had my holiday cancelled in April still waiting on refund can’t get to speak to anyone very poor service.”

Helpful Report

Posted 5 years ago

“Absolutely amazing service confirms why I book through sunshine definite 5 stars”

Helpful Report

Posted 5 years ago

“I booked to go to Cyprus at Easter which was obviously cancelled. I quickly received my accommodation and transfer money but not my flight refund. I have phoned 3 times to be told British Airways were not following the refund procedure and Sunshine were fighting on our behalf to gain funds for us. I have waited until my patience was running out. On Sunday evening l received an email saying Sunshine were going to refund my money and they would then fight BA to get the refund back. I think this is a great gesture and will now continue to use sunshine to book future holidays as they have rewarded my trust in them by also giving me £100 voucher to spend on a future holiday. Well done Sunshine in this very difficult times! Shame on British Airways.”

Helpful Report

Posted 5 years ago

“well, I will never book holiday with them again, I'm due to go on holiday in 3 days, and I heard nothing from Sunshine am I going or not, can you imagine that ? my children are crying and I feel so angry as I've check with hotel and it's closed, how can I not here from Sunshine about it ? keep emailed them but no respond .....”

Helpful Report

Posted 5 years ago

Sunshine.co.uk is rated 4.8 based on 15,331 reviews