Sunshine.co.uk Reviews

Name: Sunshine.co.uk
Address: 14 Berrymoor Court,, Cramlington
Rating: 4.75

4.8 Rating 15,336 Reviews

96 %

of reviewers recommend Sunshine.co.uk

Company Reviews

Questions

Metrics

4.8

Based on 15,336 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0191 4537932

Location:

14 Berrymoor Court,
Cramlington
NE23 7RZ

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Sunshine.co.uk 1 star review on 28th February 2026

Anonymous

Sunshine.co.uk 1 star review on 27th May 2025

Christabelle

Sunshine.co.uk 1 star review on 4th December 2024

Damien Brown

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to book our holiday on the telephone & very helpful agent”

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Posted 6 years ago

“Now I’ve booked and paid can’t get a hold of you to find out how to print boarding passes with jet2. Your instruction to do this is totally incorrect and I’m having a panic attack as I travel next eeek. I need a jet2 booking reference to do this not a sunshine booking reference. Can someone please help 07966 216039?”

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Posted 6 years ago

Hello, I am sorry to hear you are having difficulties getting in contact with our customer service team. Unfortunately around this time of year the phone lines do get incredibly busy as we are entering peak season. My apologies first and foremost of the inconvenience that this may have caused. I have passed your details over to our contract centre and they will be in touch with you directly to follow up your query. Kindest regards, Shelley Sunshine.co.uk

Posted 6 years ago

“Very easy and simple would recommend anyone to use it travel anywhere you like”

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Posted 6 years ago

“What i didn't know when i booked this holiday that their is so many extras added after you've booked like British airways iv' e always used British for flights and iv'e never had to pay for hold luggage i'm very disappointed that this has happened but next time i shall do my research before booking another holiday.”

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Posted 6 years ago

“It great”

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Posted 6 years ago

“Very happy with the service, great selection of destinations and cheaper than other than any other holiday companies”

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Posted 6 years ago

“Well happy thank you very easy website to use”

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Posted 6 years ago

“Used sunshine before and had no problems”

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Posted 6 years ago

“easy to book and cheap prices”

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Posted 6 years ago

“I have been using Sunshine for about 6 years about 10 holidays and never been disappointed, I must say the new website is not as good as it used to be but still useable.”

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Posted 6 years ago

“Easy and straightforward booking to a point, although I did ask to pre book extras. ie seats priority boarding etc.. and was told there was no availability and it was full, I went to Ryanair website and booked the extras direct, so not given correct information and came back with the answer 48 hours later.”

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Posted 6 years ago

“I found it Very easy to book my holiday here”

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Posted 6 years ago

“Staff very helpful with booking it’s very quick and easy will definitely be using sunshine again”

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Posted 6 years ago

“Not at all happy that our order was not placed straight away waiting to contact us re disabled passengers cost us an extra £100 as the real time price had gone up, I think this is disablement discrimination and although not a fan of social media I think it might have some merit in this case.”

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Posted 6 years ago

Hello Robert, Thank you for taking the time to write your review. Just to provide further information on why this happened when making your booking. Once you have placed your order with Sunshine, you will receive an ‘Order Request’ email containing the details of your order summary. At this stage, your order has not yet been confirmed. Our system will then attempt to automatically book your order with the individual suppliers stated on your order summary. If all of the elements of your holiday are available at the price quoted on our website, your holiday will be booked and you will receive your ‘Booking Confirmation’ email. If, for any reason at all, our system cannot fulfil your request, your order will be set to pending and a member of our customer service team will call you to discuss your options. This may be caused by a fluctuation in flight prices or hotel availability changing at short notice. At this point, no money will be taken and you can choose to either cancel the booking free of charge, pay any additional costs, or find a suitable alternative for your needs with one of our advisors. Unfortunately, this does occasionally happen with a very small proportion of bookings on our site, and this is written within our terms of business on the website. This is certainly is not something that happens due to disablement discrimination. This could happen to any customer that uses our site and unfortunately it is simply due to the price of that specific booking or holiday. If you would like to discuss this with me any further then please do feel free to get in touch. Kindest regards Shelley Sunshine.co.uk

Posted 6 years ago

“Gd customer service”

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Posted 6 years ago

“We have been booking with sunshine for a few years never had a problem”

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Posted 6 years ago

“Keep up the good work”

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Posted 6 years ago

“Very quick and easy to use”

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Posted 6 years ago

“So easy to do online and competitive prices.”

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Posted 6 years ago

“Easy and simple to use.”

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Posted 6 years ago

Sunshine.co.uk is rated 4.8 based on 15,336 reviews