Sunshine.co.uk Reviews

Name: Sunshine.co.uk
Address: 14 Berrymoor Court,, Cramlington
Rating: 4.75

4.8 Rating 15,332 Reviews

96 %

of reviewers recommend Sunshine.co.uk

Company Reviews

Questions

Metrics

4.8

Based on 15,332 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0191 4537932

Location:

14 Berrymoor Court,
Cramlington
NE23 7RZ

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Sunshine.co.uk 1 star review on 27th May 2025

Christabelle

Sunshine.co.uk 1 star review on 4th December 2024

Damien Brown

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service & price so far so good tks”

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Posted 6 years ago

“Use sunshine all the time love it”

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Posted 6 years ago

“We have booked the same hotel 4 times previously with Sunshine.co.uk and have always been very happy with the service until now. This year we were not offered the option to book a Superior Room. I emailed twice to ask about changing to a Superior Room, but only received stock answers a few days later saying my query was closed. Nothing was resolved. In the end we paid 210 Euros for a room upgrade when we arrived at the hotel, but it would have been much better if we had been able to book this earlier and spread the payments over time. We should at least have received an answer to our enquiries without them being shut down with no response. We booked a Speedy Shuttle transfer which is only meant to have 4 stops and take around 50 minutes. The minibus sat at the airport in blistering heat for about 45 minutes (including 10 minutes after all the seats were taken - including 2 in the front alongside the driver - while he chatted outside with other drivers). There were at least 6 stops en route to the hotel and it took much longer than an hour. On the way back we tried to log in twice to find out our pickup time. We got an error message saying "booking not found". Tried emailing and got a stock reply saying they would get back to us within 72 hours but we should contact the local 24 hour emergency number if it was more urgent. We tried phoning for almost an hour but all lines were busy. Eventually the hotel desk staff got through after an hour of phoning and we got our time for the early morning pickup the next day. We then received an email saying they had sent details to the hotel. Instead of a Speedy Shuttle to take us back to the airport, we were collected by a bus which trailed around 10 hotels and took an hour and 20 minutes to get us to the airport. When we got there, the queues to check in were enormous. Luckily we had upgraded to Priority check in or we would almost certainly have missed our flight. Needless to say, we were not at all happy with the transfer and less than satisfied with the overall level of service which has significantly reduced since Sunshine was taken over by On The Beach. On the plus side, we did not have to pay half up front as the deposit was much less. We were able to make payments over several months to reduce the balance. Hotel Beverly Playa was excellent value and paying for the room upgrade was worth it. The hotel staff were superb and ensured we had a wonderful time - especially the Animation Team who remembered us from previous years and gave us a warm welcome. They put on a lively programme of entertainment all week and ensured all guests had a happy holiday. Food was delicious and there was plenty of choice. 0verall I am not sure if we would book with On The Beach again. We might be tempted to go with another company or book direct ourselves.”

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Posted 6 years ago

“Would use again”

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Posted 6 years ago

“Used this site in the past brilliant experience good and quick response”

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Posted 6 years ago

“Quick, easy to use website and reasonably priced holiday.”

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Posted 6 years ago

“Have booked with sunshine ,over 3 times now always quick and reliable”

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Posted 6 years ago

“Great holiday company, great service & economically sound”

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Posted 6 years ago

“I find the company excellent and have booked many holidays with you. Your booking process is very good and the holidays are great value. I did have a slight problem this time because my payment hadn’t gone through and I was unaware of this but it was solved the next day.”

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Posted 6 years ago

“Great company and great price”

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Posted 6 years ago

“Used Sunshine holidays several times and always found them absolutely fine.”

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Posted 6 years ago

“EASY TO NAVIGATE AND DECENT PRICES.”

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Posted 6 years ago

“Very good”

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Posted 6 years ago

“after I booked with you, I noticed that the booking was for gatwick and not stansted as I had requested. I then found the internal contact system was restricted to very basic silly questions, which really should all but answer themselves, with no option to ask the reams of questions that you have missed. I checked your website and you say I can drop in if I wish(hardly practical for many), but there is no email address or phone number listed, only googling your ID and phone number was I able after quite a long wait able to make contact with your staff, who was quite helpful, but he was unable to change the booking”

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Posted 6 years ago

“Very good, prompt service, thank you”

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Posted 6 years ago

“Very happy with the way they dealt with my booking”

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Posted 6 years ago

“I have used sunshine for the past 4yrs when booking my holidays to Turkey. I have had no problems at all with my holiday details or when I've spoken to them. Will definately continue to book with them in the future and recommend them to family and friends.”

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Posted 6 years ago

“It’s expected that companies do the right thing when they do something wrong. What should they do when you goof up ? Come int their element ? Show how they are connected to you as a customer ? That’s what they did for me no quibbles, outside their process. I goofed they sorted it out. What more can I say ? Thank you, with the this little response. “I’ll be back, hasta la vista baby !!” With the kindest of see you soon 💋”

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Posted 6 years ago

“EASY TO UNDERSTAND, EASY TO NAVIGATE”

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Posted 6 years ago

“Always book with Sunshine. Easy to use and a friendly website Thank you”

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Posted 6 years ago

Sunshine.co.uk is rated 4.8 based on 15,332 reviews