Sunshine.co.uk Reviews

Name: Sunshine.co.uk
Address: 14 Berrymoor Court,, Cramlington
Rating: 4.75

4.8 Rating 15,337 Reviews

96 %

of reviewers recommend Sunshine.co.uk

Company Reviews

Questions

Metrics

4.8

Based on 15,337 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0191 4537932

Location:

14 Berrymoor Court,
Cramlington
NE23 7RZ

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Sunshine.co.uk 1 star review on 28th February 2026

Anonymous

Sunshine.co.uk 1 star review on 27th May 2025

Christabelle

Sunshine.co.uk 1 star review on 4th December 2024

Damien Brown

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When booked holiday,didn't realise luggage was,nt included,cost us an extra £150 for out bound and in bound flight,not very happy”

Helpful Report

Posted 7 years ago

“what to expect, but too many reminders about finishing yiur boooking.... Made me keep thinking i had missed something, very unsettling”

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Posted 7 years ago

“Have always had a great response from Sunshine but 5 days ago I tried to book 8 single rooms for March 2020. ( our Annual golf trip that we have done for several years via Sunshine). The first room came back to be confirmed in 48 hrs, 2nd room came back as confirmed. Rooms 3 to 8 no acknowledgement that any rooms booked at all. I have not even had a reply for the 1st room booking from 5 days ago”

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Posted 7 years ago

“I have already recommended this company but be aware of interest which are described As admin payment charges if you pay in instalments”

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Posted 7 years ago

“Really hard to get in touch with customer service and telephone staff are very abrupt. Unfortunately found this holiday over £400 cheaper but couldn’t cancel unless I agreed to pay over£1000 .”

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Posted 7 years ago

“Bungalow not cleaned well and bed rock hard , witch gave ourselves a very bad back , witch ruined our holiday”

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Posted 7 years ago

“Resort information incorrect”

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Posted 7 years ago

“Booking my holiday I picked later flights which were more expensive. I got a telephone call to advise these flights were not available but earlier, cheaper ones were. I was not refunded the difference despite me raising this twice.”

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Posted 7 years ago

“My payment was taken twice .”

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Posted 7 years ago

“Only booked for the 2nd time with sunshine, 1st time was very disappointed with the outcome of my complaint, hope there is no issues this time”

Helpful Report

Posted 7 years ago

“i found it really difficult to speak to customer services”

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Posted 7 years ago

“Very good price but number telephone number to phone them”

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Posted 7 years ago

“I think to charge £30 admin fee is wrong when you just want to add a case.”

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Posted 7 years ago

“I asked you to request a pool view room the hotel said you never. The things on your site are incorrect about the hotel. Not the worst I've had but not that good either.”

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Posted 7 years ago

“They were always happy to let you book at a cheaper price if it came up and cancel the other booking for £1. Now on the beach have taken over that doesn't happen.”

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Posted 7 years ago

“Booked a holiday (pending) approx 47 hours later by phone informed my holiday was no longer available at the price, could book again increase of £129. I do know bookings are live from suppliers but to be informed late other Travel Agents also increased their prices. I was told a call was made earlier not the case, why not email? Did rebook expected a compromise on increase for delay.”

Helpful Report

Posted 7 years ago

“Hotel was said to be 4* but wouldn't have thought that! Also it was very out of the way in a residential area, & food wasn't great 🤨”

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Posted 7 years ago

“Good hotel good little short break”

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Posted 7 years ago

“Easier description of the hotels”

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Posted 7 years ago

“You put incorrect dates on my booking”

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Posted 7 years ago

Sunshine.co.uk is rated 4.8 based on 15,337 reviews