Name: TalkTalk
Rating: 1.19

“MY EXPERIENCE WITH TALKTALK. I switched from my previous Broadband provider to TalkTalk on 14/7/22. My reasons for switching were: 1) my previous provider was going to increase their monthly cost by an unreasonable amount. 2) I was getting nothing more in return for the unjustified price increase. After using a comparison website, I decided to go with TalkTalk. - THIS WAS A BIG MISTAKE AS I SHOULD HAVE DONE MY RESEARCH FIRST ON TALKTALK BEFOREHAND!!! I started to receive update emails telling me that my service would go live on 29/8/22 and that “Fast Broadband Speed Is Coming!”… After receiving my TalkTalk router and setting it up, I performed a Speed Test… I was receiving a download speed of 0.96 Mbps and an upload speed of 0.43 Mbps!!!! This is utterly PATHETIC!!! - Also at this point, I’d like to point out that TalkTalk “Guarantee” a MINIMUM speed of 7 Mbps to (strangely, and again, quite pathetically!) 1 Mbps…! For those of you unfamiliar with such slow Mbps speeds: Simple web pages will not load correctly or fully. YouTube videos will constantly buffer. Netflix movies are unwatchable. You’ll be lucky if you can get the app to load at all!! I was NOT even getting their ABSOLUTE MINIMUM that they “Guarantee”… So these are the first & second issues right out of the box, day one! - Incredibly slow speed and a speed LESS than what they guarantee, and NO WHERE NEAR the upper end (7 Mbps) of what they “Guarantee”! I then attempted to contact their Customer Service Line (I’m putting their number here for convenience, because if you DO make the same mistake I did and decide to go with TalkTalk, you’re going to need it… A LOT! 0345 172 0088). This was also a terrible experience and nothing short of vastly frustrating and awkward. - You initially get through to an automated service… The problem is, it’s voice recognition based. I can tell you this system DOES NOT work well or is even remotely effective! The system does not recognise what you are saying, who you are, what your mobile # is, and the reason why you are calling… Eventually after going through this highly frustrating and unreliable system, you get through to a person… This is where the frustration increases substantially!!! - Firstly, they are based in an office / call centre most likely NOT in the UK… Secondly, it’s one of those ridiculously noisy call centres where the ambient background noise is deafening!! Whatever ‘training’ that the staff there have, it is completely inadequate and ineffective. - There’s more to customer service than just saying “Sorry” and “I apologise” 100 x on a phone call with a customer… After just about managing to fight through the Customer ID / Security Checks which involved me repeating myself multiple times, I told the TalkTalk person what the issue was (VERY slow speeds). I’d like to point out here, that this is the third issue: A completely shambolic Customer Service call centre that has to be accessed through a highly frustrating, barely functioning voice recognition system… The TalkTalk person on the phone told me that there is usually an initial 7 - 9 day period where the line “Settles Down”, and if the slow speed persists they will send an engineer to assess the external street box equipment… This is nothing short of a lie!! - I have been informed by an 18 yr veteran of telecommunications that a line will either do 1 of 3 things: 1. It will either work very well. 2. It will either work very poorly. 3. It will not work at all. - It will CERTAINLY NOT change its status / performance after having a “Settling down” period!! It is what it is!! - And in TalkTalk’s case this line worked very VERY poorly!! BE ADVISED: Being told to wait for a “Settling Down” period is TalkTalk’s way of stalling their customers from cancelling their service… If its poor speed from day 1, its always going to be poor speed. - The following backs up that statement… Again, here, Im pointing out that this is issue number four: There IS NO settling down period. This is fictitious. Even if it was an actual legitimate ‘thing’, it was completely ineffective and did NOTHING!! After foolishly waiting for the “Settling Down” period to complete, shockingly, my Broadband speed Mbps had NOT got any better at all! So, unfortunately, I was forced to call TalkTalk’s frustrating and useless customer service number again… After once again having to deal with the numerous repetitions on my part due to their useless voice recognition system, just to get through to an actual person. Then deal with the customer ID / Security questions with all the background noise and a TalkTalk person with a VERY ‘heavy accent’, making it almost impossible to understand what they were saying, I managed to book an engineer. - This engineer was going to inspect the equipment in the street for faults… On 03/08/22 I receive a TalkTalk email titled “Our Engineer Has Resolved The Issue” (Also a similar message sent to my phone via text)… I conduct a speed test… …… 0.63 Mbps Download Speed… Congratulations, TalkTalk! - You managed to make your already abortionate performance even worse!!! Id like to point out here that this is issue number five: - They sent an engineer, said that the issue had been fixed when it really wasn’t fixed at all! Which does raise 3 questions: What, exactly, did the engineer ‘fix’..? AND, did TalkTalk even ACTUALLY send an engineer in the first place or are they lying..?! If they are not lying, why wasn’t the problem fixed, because the email I received said it was…..!?!? Another frustrating phone call to TalkTalk for me… GREAT! This time, an engineer is arranged to attend the inside of my property on 17/08/22 between the hrs of 07:00 - 09:00. Now, if you think things are bad so far, they are about to get A LOT worse..! So, on the above date, I arrange to take the day off work so I can be home and finally have this problem fixed… (Also, as Im self employed, this involves losing a day’s income for me…). So, Im sat there on the sofa from 06:30 hrs waiting for a ring of the door bell or a knock… At 08:12 hrs I receive a TalkTalk text message saying “Hello. ‘Bradley’, your engineer is on the way and due to arrive between 07:00 and 09:00. Please make sure you are at home between these times. Thanks. Talktalk.” Now I’m thinking “Excellent! Anytime now…” … It gets to 09:00 hrs… No ring or knock at the door… At 09:11 hrs I receive another TalkTalk text message… “TalkTalk Update: Hello, we're sorry we missed you when we came out to do a repair. To arrange another appointment with our engineer, just go to our online Service Centre talktalk.co.uk/bookengineer, or reply to this message. We have to charge you for the missed appointment and you'll see this on your next bill - to find out more, see our terms and conditions talktalk.co.uk/engineerterms”. I WAS ABSOLUTELY ******* LIVID!!!! AT NO POINT DID ANY TALKTALK ENGINEER COME TO MY PROPERTY!!! I received NO knock at the door! I received NO doorbell ring! NOTHING!!! Oh, yeah… This is issue number six… … You see, there’s a little trick that various engineers use to “lighten their work load” for the day when making house calls… They get close enough so that their work tablet is in job geo-fence range, barely ‘brush’ your front door (certainly DON’T ring the doorbell because that will be loud and the homeowner will answer the door, and the engineer will actually have to do some work!!!), get back in their vehicle and enter into their work tablet that there was no one home… Oh well, on to the next job….!!! I instantly (at 09:12) get on to TalkTalk customer care (which, again, is great fun, highly dynamic and really professional as I’ve previously described…!) and tell them what has happened and to get the engineer back here IMMEDIATELY!!! IM FURIOUS!!!! ….. TalkTalk put me on hold for 31 minutes…. No updates…. No info…. And that’s where I give up, end the call and they lose a customer! - They don’t call back and obviously the engineer doesn’t “return”… I then and there select a different Broadband provider to switch to after only being with TalkTalk for 24 days!!! ABSOLUTELY SHAMBOLIC ACROSS THE BOARD!! I have been charged in 24 days of “Service” with TalkTalk the following amounts: £ 31.48 (Initial “monthly rate” £ 19.95, plus “charges since you’ve joined” £ 1.58 and a “one off charges” £ 9.95?!) £ 59.95 (Engineer call out fee who never turned up!!! Plus, normal monthly rate!!!) £ 180.73 (‘Contract Breakage Fee’, WHICH I WOULD’NT BE BREAKING IF THEY WERE’NT COMPLETELY INCOMPETENT AND DIDN’T HAVE ASTOUNDINGLY POOR CUSTOMER SERVICE!!!!) £ 272.16 TOTAL…. In 24 days…! I, THE CUSTOMER, am paying £ 240.68 purely because of THEIR SHORTCOMINGS!!! How is this right?! Their level of incompetence defies belief!!! I can summarise my experience with TalkTalk and describe them by the words: Horrendous. Unprofessional. Dishonourable. Unorganised. Low Grade. Dishonest. Embarrassing. Infuriating. But there is somewhat of a happy ending to this story… My new Broadband provider is supplying generous and highly satisfactory Mbps right out of the box on day 1. No need for a “Settling Period”. No need to call customer service. No need for engineer call outs that don’t really do anything or even turn up….!! For those still reading, I cannot stress enough to stay away from TalkTalk. I am in the process of copying and pasting my experience on as many forums, comparison sites, review sites etc. as possible. - Consumers need to know!”

Helpful Report

Posted 2 years ago

“MY EXPERIENCE WITH TALKTALK. I switched from my previous Broadband provider to TalkTalk on 14/7/22. My reasons for switching were: 1) my previous provider was going to increase their monthly cost by an unreasonable amount. 2) I was getting nothing more in return for the unjustified price increase. After using a comparison website, I decided to go with TalkTalk. - THIS WAS A BIG MISTAKE AS I SHOULD HAVE DONE MY RESEARCH FIRST ON TALKTALK BEFOREHAND!!! I started to receive update emails telling me that my service would go live on 29/8/22 and that “Fast Broadband Speed Is Coming!”… After receiving my TalkTalk router and setting it up, I performed a Speed Test… I was receiving a download speed of 0.96 Mbps and an upload speed of 0.43 Mbps!!!! This is utterly PATHETIC!!! - Also at this point, I’d like to point out that TalkTalk “Guarantee” a MINIMUM speed of 7 Mbps to (strangely, and again, quite pathetically!) 1 Mbps…! For those of you unfamiliar with such slow Mbps speeds: Simple web pages will not load correctly or fully. YouTube videos will constantly buffer. Netflix movies are unwatchable. You’ll be lucky if you can get the app to load at all!! I was NOT even getting their ABSOLUTE MINIMUM that they “Guarantee”… So these are the first & second issues right out of the box, day one! - Incredibly slow speed and a speed LESS than what they guarantee, and NO WHERE NEAR the upper end (7 Mbps) of what they “Guarantee”! I then attempted to contact their Customer Service Line (I’m putting their number here for convenience, because if you DO make the same mistake I did and decide to go with TalkTalk, you’re going to need it… A LOT! 0345 172 0088). This was also a terrible experience and nothing shot of vastly frustrating and awkward. - You initially get through to an automated service… The problem is, it’s voice recognition based. I can tell you this system DOES NOT work well or is even remotely effective! The system does not recognise what you are saying, who you are, what your mobile # is, and the reason why you are calling… Eventually after going through this highly frustrating and unreliable system, you get through to a person… This is where the frustration increases substantially!!! - Firstly, they are based in an office / call centre most likely NOT in the UK… Secondly, it’s one of those ridiculously noisy call centres where the ambient background noise is deafening!! Whatever ‘training’ that the staff there have, it is completely inadequate and ineffective. - There’s more to customer service than just saying “Sorry” and “I apologise” 100 x on a phone call with a customer… After just about managing to fight through the Customer ID / Security Checks which involved me repeating myself multiple times, I told the TalkTalk person what the issue was (VERY slow speeds). I’d like to point out here, that this is the third issue: A completely shambolic Customer Service call centre that has to be accessed through a highly frustrating, barely functioning voice recognition system… The TalkTalk person on the phone told me that there is usually an initial 7 - 9 day period where the line “Settles Down”, and if the slow speed persists they will send an engineer to assess the external street box equipment… This is nothing short of a lie!! - I have been informed by an 18 yr veteran of telecommunications that a line will either do 1 of 3 things: 1. It will either work very well. 2. It will either work very poorly. 3. It will not work at all. - It will CERTAINLY NOT change its status / performance after having a “Settling down” period!! It is what it is!! - And in TalkTalk’s case this line worked very VERY poorly!! BE ADVISED: Being told to wait for a “Settling Down” period is TalkTalk’s way of stalling their customers from cancelling their service… If its poor speed from day 1, its always going to be poor speed. - The following backs up that statement… Again, here, Im pointing out that this is issue number four: There IS NO settling down period. This is fictitious. Even if it was an actual legitimate ‘thing’, it was completely ineffective and did NOTHING!! After foolishly waiting for the “Settling Down” period to complete, shockingly, my Broadband speed Mbps had NOT got any better at all! So, unfortunately, I was forced to call TalkTalk’s frustrating and useless customer service number again… After once again having to deal with the numerous repetitions on my part due to their useless voice recognition system, just to get through to an actual person. Then deal with the customer ID / Security questions with all the background noise and a TalkTalk person with a VERY ‘heavy accent’, making it almost impossible to understand what they were saying, I managed to book an engineer. - This engineer was going to inspect the equipment in the street for faults… On 03/08/22 I receive a TalkTalk email titled “Our Engineer Has Resolved The Issue” (Also a similar message sent to my phone via text)… I conduct a speed test… …… 0.63 Mbps Download Speed… Congratulations, TalkTalk! - You managed to make your already abortionate performance even worse!!! Id like to point out here that this is issue number five: - They sent an engineer, said that the issue had been fixed when it really wasn’t fixed at all! Which does raise 3 questions: What, exactly, did the engineer ‘fix’..? AND, did TalkTalk even ACTUALLY send an engineer in the first place or are they lying..?! If they are not lying, why wasn’t the problem fixed, because the email I received said it was…..!?!? Another frustrating phone call to TalkTalk for me… GREAT! This time, an engineer is arranged to attend the inside of my property on 17/08/22 between the hrs of 07:00 - 09:00. Now, if you think things are bad so far, they are about to get A LOT worse..! So, on the above date, I arrange to take the day off work so I can be home and finally have this problem fixed… (Also, as Im self employed, this involves losing a day’s income for me…). So, Im sat there on the sofa from 06:30 hrs waiting for a ring of the door bell or a knock… At 08:12 hrs I receive a TalkTalk text message saying “Hello. ‘Bradley’, your engineer is on the way and due to arrive between 07:00 and 09:00. Please make sure you are at home between these times. Thanks. Talktalk.” Now I’m thinking “Excellent! Anytime now…” … It gets to 09:00 hrs… No ring or knock at the door… At 09:11 hrs I receive another TalkTalk text message… “TalkTalk Update: Hello, we're sorry we missed you when we came out to do a repair. To arrange another appointment with our engineer, just go to our online Service Centre talktalk.co.uk/bookengineer, or reply to this message. We have to charge you for the missed appointment and you'll see this on your next bill - to find out more, see our terms and conditions talktalk.co.uk/engineerterms”. I WAS ABSOLUTELY ******* LIVID!!!! AT NO POINT DID ANY TALKTALK ENGINEER COME TO MY PROPERTY!!! I received NO knock at the door! I received NO doorbell ring! NOTHING!!! Oh, yeah… This is issue number six… … You see, there’s a little trick that various engineers use to “lighten their work load” for the day when making house calls… They get close enough so that their work tablet is in job geo-fence range, barely ‘brush’ your front door (certainly DON’T ring the doorbell because that will be loud and the homeowner will answer the door, and the engineer will actually have to do some work!!!), get back in their vehicle and enter into their work tablet that there was no one home… Oh well, on to the next job….!!! I instantly (at 09:12) get on to TalkTalk customer care (which, again, is great fun, highly dynamic and really professional as I’ve previously described…!) and tell them what has happened and to get the engineer back here IMMEDIATELY!!! IM FURIOUS!!!! ….. TalkTalk put me on hold for 31 minutes…. No updates…. No info…. And that’s where I give up, end the call and they lose a customer! - They don’t call back and obviously the engineer doesn’t “return”… I then and there select a different Broadband provider to switch to after only being with TalkTalk for 24 days!!! ABSOLUTELY SHAMBOLIC ACROSS THE BOARD!! I have been charged in 24 days of “Service” with TalkTalk the following amounts: £ 31.48 (Initial “monthly rate” £ 19.95, plus “charges since you’ve joined” £ 1.58 and a “one off charges” £ 9.95?!) £ 59.95 (Engineer call out fee who never turned up!!! Plus, normal monthly rate!!!) £ 180.73 (‘Contract Breakage Fee’, WHICH I WOULD’NT BE BREAKING IF THEY WERE’NT COMPLETELY INCOMPETENT AND DIDN’T HAVE ASTOUNDINGLY POOR CUSTOMER SERVICE!!!!) £ 272.16 TOTAL…. In 24 days…! I, THE CUSTOMER, am paying £ 240.68 purely because of THEIR SHORTCOMINGS!!! How is this right?! Their level of incompetence defies belief!!! I can summarise my experience with TalkTalk and describe them by the words: Horrendous. Unprofessional. Dishonourable. Unorganised. Low Grade. Dishonest. Embarrassing. Infuriating. But there is somewhat of a happy ending to this story… My new Broadband provider is supplying generous and highly satisfactory Mbps right out of the box on day 1. No need for a “Settling Period”. No need to call customer service. No need for engineer call outs that don’t really do anything or even turn up….!! For those still reading, I cannot stress enough to stay away from TalkTalk. I am in the process of copying and pasting my experience on as many forums, comparison sites, review sites etc. as possible. - Consumers need to know!”

Helpful Report

Posted 2 years ago

“Another horrendous customer service experience. Despite no change by our company our website is inaccessible and now on the third day where no-one has even bothered to call or email me about it, despite going through the drawn out procedure of contacting their Domain Admin team (by email only). You cannot get technical advise to Domain Admin, you just have to send an email and hope they contact you, which they haven't done for 3 days. Very Very poor customer service”

Helpful Report

Posted 2 years ago

“If you are lonely and need to talk with someone, I can highly recommend TalkTalk. Give them a call, first you can chat to someone in the technical department (they always seem to send you there first) They spend about 30 minutes going through security and then your previous communication. You get to listen to them apologising and then you are on hold listening to wonderful music and a nice man telling you how busy they are. Finally the person who's name I cannot pronounce says she cannot help but they will transfer you to someone who can. What a nice person. You now go on hold for 10 minutes or more listening to that wonderful music and the guy who reminds you how busy you are, before being put through to customer services. Same procedure, with another polite apologetic person. (being good at apologising seems to be key to getting a job at Talktalk). More security checks, more reading notes and more being put on hold. Guess what, they cannot help, but they will put you through to retentions. I don't really need to tell you what happens there but it is more of the same fun and laughter. I cannot recommend it enough. For the best experience though, sign up for a new contract, the salesman are like your best friend on acid. Seriously over 16 hours of phone calls nothing resolved and nobody ever calls you when they say they will. I even wrote to the CEO and did not get a reply. Shocking customer services employing cretins.”

Helpful Report

Posted 2 years ago

“Had fast fibre - No issues, all was working well - Until I moved house. followed the TalkTalk house move process and upgraded to full fibre. Or so I thought. took 2 weeks for appointment for Openreach to visit, never happened. Was told I had the wrong day. Took another 2 weeks before I actually managed to talk to someone in the Full fibre team to arrange a new appointment and was told I would have to wait a further 2 weeks for openreach appointment. At which point I was somewhat frustrated and tried to cancel. that took 5 hours on the phone. After this was confirmed I went with a different service provider, I have now found out that TalkTalk have canceled the order from my new provider as I still have a contract with them. I am so not happy. I just want to leave TalkTalk and have nothing more to do with them. But trying to actually speak with a real person that can understand English rather than just reading a script is nigh on impossible. I must have spoken to 20 people at talktalk via phone and txt over the last month trying to get this sorted. Incompetence is a word that springs to mind.”

Helpful Report

Posted 2 years ago

“Apparently once you go with talktalk you can never leave. I cancelled my renewal two weeks before it was due, to let them know I would not be staying with them. And now 7 months later, numerous phone calls, lots of misinformation on their part,debt collection letters and promises that my account had actually been cancelled I'm still being charged. This doesn't seem to be able to be resolved, and they are still demanding an outstanding debt that doesn't exist. If you like stress and not being listened to, or if you want to pay for services you don't have then by all means talk talk is for you. Also if you like the phone being put down on you they are great. Every month I phone to tell them I am out of contract with them and have been since February, they was paid up to date and still I get the same debt letters and then promises that everything has been resolved to then receive another letter asking for money. DO NOT GO WITH THIS COMPANY, THEY ARE INCOMPETENT.”

Helpful Report

Posted 2 years ago

“Have had dreadful signal for months now. Finally got through to be told that the box is faulty, 3 hours later informed that they can't replace the box as they don't have that sort but I can have a snazzy new one for £4 a month. No your equipment is faulty, I shouldn't have to pay, but yes seems I do. Their customer service is slow, and insultingly ridiculous. Will be leaving as soon as conteCt allowz”

Helpful Report

Posted 2 years ago

“How terribly sad the lack of consistent customer service skills, process and policy that are in evidence at this company. I have been on the phone to Talk Talk all morning and been passed through three different people and three different departments none of whom have addressed the core issues or concerns I raised about my non functioning land line and internet provider costs. My land line ceased to work prior to lock down I have kept a log of the excuses made but as I could no longer gain access to my on Talk Talk on line account the telephone calls I made to log problems with Talk Talk about problems with our land line and loss of internet services were on the telephone these / this have not been recorded by Talk Talk so as far as they are concerned never happened and are not on record or available which is the get out clause they have used especially when asked for a refund. They have refused to refund me the cost of this against my account. The cost of my monthly Talk Talk bill of £53.83 !!! This is outrageous given the cost comparison of other providers. I have still not had a clear explanation or break down of why this is or been able to gain any reassurance that any of the problems raised will be fixed. As someone who is disabled, elderly and hard of hearing the majority of staff have spoken very quickly despite my asking them to slow down and to speak a little louder. To say that some of them have been impatient is an understatement. They really do not appear to care about loosing customers maybe because they will then have less people to deal with. Please be warned. It is now mid afternoon I am exhausted I eventually hung up in complete frustration.”

Helpful Report

Posted 2 years ago

“DO NOT USE THIS COMPANY!! This company are absolutely useless. The most appalling customer service I have ever received!! Tried to upgrade my broadband and was told everything was ready to go, two weeks later it still hadn’t gone live on the new plan. After over 3 HOURS on the phone I was told that it hadn’t been processed properly and they would have to cancel my account and set me up as a new customer which is shocking! Told them I wanted to cancel my account all together as I would be going with a new provider due to the terrible service I had received. Again was told this had all been proceeded and I would receive a final bill and it was cancelled effectively immediately. 10 days later the contract had still not been cancelled and they have just sent me a bill for another month. More hours on the phone and I was told they hadn’t actually cancelled the contract even though I had received the cancellation email. I was told there was nothing they could do and they would cancel it today but it is a 30 day cancellation process. Absolutely disgusted with the customer service and apparently there is no was for me to lodge a formal complaint.”

Helpful Report

Posted 2 years ago

“Awful customer service from the second the rude and arrogant little man answered. He told me info about my acc without any data protection questions and abruptly told me that they could not offer a payment extension as it was my first bill… when I challenged him on his rudeness and abysmal customer service he blind transferred me to customer service… the women was at least trying to help but kept calling me Mr David (David is my first name) and there where huge pauses in the convo and all she kept saying was ok. Ok. Ok.ok which completely took forever… awful disgraceful service”

Helpful Report

Posted 2 years ago

“Everything is rubbish. No one can do anything for over a month and as I am writing this my broadband which suppose to go live on 29/7, is still not solved.”

Helpful Report

Posted 2 years ago

“Took a 18 month contract at £24 pm was advised of a free upgrade, scheduled for an engineer to attend twice to complete the upgrade, no one did attend as scheduled, tried calling talk talk to be on hold each time 45mins or long we to then be cut off by the other person taking the call, I have submitted two formal complaints, still not resolved and not formally acknowledged, avoid!!!”

Helpful Report

Posted 2 years ago

“All I wanted was the NOW Cinema package. A complete failure. I have talked to the helpline, used the Chat on line several times. On one occasion the rep hung up on me. They all promise that they are sorry and will arrange to fix the issue. One said it would take a week and nothing. Another again so sorry and they would take 48 hours still nothing. Promised emails never come. Many hours wasted. Even a message to concerns@talktalk.com remains unreplied to. An appalling service.”

Helpful Report

Posted 2 years ago

“I have had my broadband with Talk Talk for some time now. I am continuously disappointed by their level of Broadband service, customer service, and prices! Their Broadband CONSTANTLY drops out or is extremely weak, so if you sign up with them, don't expect to have good broadband at home. My contract with them has expired a while ago, but I did not want to move to a different provider as I was not sure when I would move house and therefore stayed with Talk Talk. They are now overcharging me on a continuous, where they are charging me £35 for a basic Broadband and upon contacting them them, they said they will only give me normal prices if I sign up for another contract. What a joke and what a rip-off. Stay away from them, there are so many better providers!”

Helpful Report

Posted 2 years ago

“Pathetic customer service from talk yalk. Most rubbish broadband company of Uk. Managers don't even have a manmers to talk to specially their complain Manager Lisa Coetztze.No manmers to be a Manager”

Helpful Report

Posted 2 years ago

“Every month without fail, I must stress myself by having to ring up TalkTalk about receiving an erroneously high bill for my FTTP and phone line service. By the way the FTTP is not at all, the quality service that it purports to be; several times a day it drops out. After losing the will to live ringing TalKTalk, my bill is adjusted to the correct amount and it happens all over again. After paying the correct amount and doing so on time, I then receive threatening emails that I have not paid my bill and I am warned about being fined. Where has customer service gone to? There is no accountability so companies do whatever they wish to, to customers, without fear as unless they belong to one of the Ombudsman's Services, they are not accountable. TalkTalk has become a deplorable company.”

Helpful Report

Posted 2 years ago

“Customer service is dire, every time I rang them regarding my account I got a different answer, after 5 months of complaining about incorrect billing it turns out I was out of contract, but no one saw fit to let me know, even they didn't know until the last phone call. Stay away from them.”

Helpful Report

Posted 2 years ago

“Ended contract almost two months ago. Paid off the remaining few quid due, have since then been bombarded by emails demanding money with menaces for a service I don't have and don't want. Tried to phone repeatedly, on the (very rare) occasions someone actually answers they deliberately cut you off within a couple of minutes.”

Helpful Report

Posted 2 years ago

“Customer service is a joke i was on 3 different livechats for about an hour each time trying to resolve an issue to no avail. Awful company”

Helpful Report

Posted 2 years ago

“Poorest customer Service - poor internal comms Outage for 3 weeks. Called talk talk advised no issues must be router Called talk talk Advised no issues I then forced them to book an engineer. 11th June No engineer arrives at my home- Text received saying no issues and will be working, not working Update requested on Status - told it was again working forced another engineer Sunday 12th another engineer due did not arrive - again text to confirm all fixed when it was not. Another call - booked another engineer 15th June - Engineer due does not arrive. 19th June - another engineer due not an open reach engineer basically did the same line test they advised to do over the phone. Said a new router was needed, not the case new one has not been used. I contacted the council directly who gave me a contact at open reach and I arranged the engineer directly. It took 2 days to resolve. Talk Talk have raised a complaint but say they'll contact me back and don't call back, I ring them they rearrange rinse and repeat, just like with the engineer.”

Helpful Report

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

TalkTalk Reviews