TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,555 Reviews

4 %

of reviewers recommend TalkTalk

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Metrics

1.2

Based on 1,555 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 29th March 2025

Venkat K

TalkTalk 1 star review on 15th March 2025

Lunis

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst company i have ever dealt with in my life. After being on hold for 30 minutes, i was told to contact the cancellation department myself due to "new regulations". I was then given the BT number, and the lady over the phone laughed at what a shambled talk talk are. Honestly embarrassing.”

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Posted 2 years ago

“I am having terrible problems with this company. I am going round and round in circles trying to sort my problem out. I an get free legal advise from my union. I contacted talktalk to ask for a contact telephone number for their legal department and they claim that they havnt got one! My next step is to cancel my monthly direct debit and change provider. If they try to get money out of me for leaving my contract early then just watch this space!”

Helpful Report

Posted 2 years ago

“PLEASE KEEP AWAY FROM TALK TALK. I was lied too from day 1. Went through to complaints dept was promised call backs from managers but got no calls just false lies. Amina,junior,Angelica,Regina,Arcy,Jodie,Dillon you all all liars. Dates I rang 5.10.22 6.10.22 7.10.22 10.10.22 12.10.22”

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Posted 2 years ago

“Please stay away from these scuming filthy theves spent hours and hours on the phone been push from pillar to post no Internet connection for 5 months they was supposed to compensent me but all you getting pushed from one lemon to another nightmare they actually hung up the phone on me twice. Please do not put yourself through hell stay away from these clowns Also the sick crying voice at the start of there patter saying were here to help you would get a better service from a mental institution.”

Helpful Report

Posted 2 years ago

“Where to start. Provided less broadband speed than we were paying for. Took numerous phone calls to try and cancel our broadband with Talk Talk. They kept either hanging up, or outright ignoring me when I said I was calling to cancel. Our contract has ended and now they are asking for additional payment when we owe them nothing. Tried calling them twice this morning, both times they have hanged up, and our account number has been deleted. Also, foreign call centres where communication is outright painful. Avoid this company entirely! Incompetent.”

Helpful Report

Posted 2 years ago

“What a shambles. One fiasco after another. At àà 6 times I have phoned to cancel their service to no avail. Hours spent on the phone to their call centre. No joy there either, I am still being billed and now being charged PENALTIES because I cancelled my debit order Horrendous. Unprofessional. Disorganised. Infuriating beyond belief.”

Helpful Report

Posted 2 years ago

“About 3 months ago I had cancelled my landline contract due to how the pricing had jumped. However, following confirmation that my contract was being cancelled, I received a call from the retentions team, and quite frankly, they did a pretty amazing deal for me considering it is pretty much their cheapest package.”

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Posted 2 years ago

“Having cancelled service over 3 months ago still getting bills and threatening letters ,don't use this company.”

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Posted 2 years ago

“Dreadful company 0 star pls think again before signing up talk talk. I have been within company for nearly a year . Most of the time no internet . Four month ago I was of a booster will arrive within 5 day still waiting now for last many days no internet at all and I have been given a date after two weeks to fix the problem. Whilst they are get their money every month on time I have switched over too another company Pls think again”

Helpful Report

Posted 2 years ago

“I WILL NEVER GO BK TO TALKTALK THEY ARE THE WORSE COMPANY I HAVE BEEN WITH. DO UR SELF A FAVOUR DONT GO WITH TALK. TALKTALK ARE GOOD IN MAKEN CUSTOMERS LYING.. NOT MATTER WHAT I COMPLAIN ABOUT ITS ALWAYS THE CUSTOMER AT FAULT. IAM PAYING TO HAVE FIBRE BUT NO FIBRE IS IN THE ARE AND NO MATTER WHAT TIME U WANT TO SPEAK TO A MANGER THERE EITHER ON THERE DAY OF OR IN A MEETING. UPTO NOW IVE GOT 10 PEOPLE WHO ARE GOING SOMWARE ELS FIR BROADBAND. DO NOT TOUCH TALKTALK”

Helpful Report

Posted 2 years ago

“Customer service is truly appalling. I have had no internet for NINE days now. There is no major issue, just needs a simple external reconnection of the cable that Openreach, for no good reason, left disconnected. Unfortunately I can only get this done via Talktalk and so far this has proved impossible, despite my consistent and repeated attempts. The only response they have every time is it’ll be done in 1 to 3 days - seemingly unconcerned that this has actually proved to be a lie! I have no idea when, or even if, I will get reconnected. I cannot work without the internet, I have no idea where to go next with this, and it is making me I’ll now. Talktalk Broadband should come with a health warning. My advice is AVOID this company at all cost.”

TalkTalk 1 star review on 5th October 2022

Helpful Report

Posted 2 years ago

“Shocking customer service, I have spent hours and days on the phone trying to explain to someone that speaks broken English, that I have not had a broadband connection for over 3 weeks after renewing my contract with them, I have asked for them to cancel my contract as I am within the trial period, and I have had no phone or broadband, connection for 3 weeks they are now sending me a letter asking me for payment of £36,00 + ADM charges , for a broadband service that I have not received, I am disgusted and angry at the way talk talk have treated my complaint”

Helpful Report

Posted 2 years ago

“Shambles of a company on repeated occasions. The staff are polite and use positive words suggesting help, but never actually seem able to back up with any meaningful actions:- often needing multiple agents to tackle with micro-components of what, pretty any other company would deal with as one task! When things go wrong, including technical issues, billing queries or indeed a simple home move, you will need to make yourself comfortable, as you will be on either Web chat or on a call for hours! Final straw was a home move, where we were looking to take the telephone number we'd had for 40years with us. Sounds simple, but took hours to arrange:-purely as the broadband speed at the new address would be slower. We'd ordered online, committed to verbally (to back it up) and awaited the move. Talk Talk managed to cancel our old service without issue, but when the engineer didn't show to set up at the new house, it turned out Talk Talk had cancelled the order for the new property without reason. Also meant that the number we had hoped to keep, was lost for all of eternity. As we needed a new number, there really was no other reason to keep Talk Talk as BT better value, more helpful and easier to deal with. Would recommend Talk Talk to only my worst enemies as will turn any simple matter, in to a thoroughly, spirit crushing experience.”

Helpful Report

Posted 2 years ago

“Absolutely appalling service. Avoid at all costs.”

Helpful Report

Posted 2 years ago

“Had a terrible phoneline from the start 20 odd engineers no one could sort it. Refused to give more then £25 compensation for 9 years of bad phoneline. Rudely spoken to. Told I could leave if I did not like it. Was paying over £44 a month and could not hear anyone on phone due to terrible noise. Talk Talk are only interested in your money and no customer service.”

Helpful Report

Posted 2 years ago

“The worst company ever, very bad service, extremely expensive. I spend 4 hours to stopped the contract and they continued to charge me two months later.”

Helpful Report

Posted 2 years ago

“Didn’t even want to give them one star! Worst experience ever! Don’t join. Numerous problems! Been waiting a month to be set up in my new home (“home move”) and whenever I call , constantly being told they can’t find my account and the previous one hasn’t been deactivated and they can’t find a account with my address. Then asking me to keep setting up new accounts that never go through! And charging me for my previous account at my old address, that was disconnected/cancelled. Every time I have needed to speak to them on the phone , I end up getting so angry! Constantly repeating yourself , being forwarded onto different teams and no solution. Give yourself up to 3 hours if you need to call them , hopefully you’ll never need to.”

Helpful Report

Posted 2 years ago

“Terrible service. Phone line and broadband been inoperative for 7 weeks. I have 12 text updates giving times and dates when someone will ring me to discuss my complaint, but no one does. I have spent 20 hours on the phone trying to get my service up and running. Eventually they set up a call divert to a mobile, only to remove it after a few days when they said problem was fixed. Still no telephone. Cannot understand call takers who cannot speak proper English. Prior to switching to Talk Talk I was with another company, wish I never changed.”

Helpful Report

Posted 2 years ago

“Worst company of all time !!!! They will leave you unwell !!!! That’s the only sure thing about talk talk total bunch of con artists !!!! Claiming they are owed money when they are not !!!! Customer service will leave you really unwell se unwell you will louse the will to live !!!!”

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Posted 2 years ago

“Rude little boy on the phone in customer service. I am leaving they charge you for the next charging period at full wack, they then say you have to ring up for a refund. We'll see how that goes, I sense a court case coming on, my cousin is a barrister, I have beaten Lloyd's bank, I am sure I will beat this shower!”

Helpful Report

Posted 2 years ago

TalkTalk is rated 1.2 based on 1,555 reviews