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Taxicode Reviews

1.1 Rating 544 Reviews

1 %

of reviewers recommend Taxicode

Company Reviews

1.1

Based on 544 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Taxicode 1 star review on 2nd September 2022

Taxicode 1 star review on 2nd September 2022

Taxicode 1 star review on 2nd September 2022

Taxicode 1 star review on 2nd September 2022

Taxicode 1 star review on 2nd September 2022

Taxicode 1 star review on 17th June 2022

Taxicode 1 star review on 31st March 2022

5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In July 2022 at 11pm in Palma airport I booked and paid £86 for a cab to pick us up from East midlands airport at 2am and take my son and i home. I eventually found out they were not able to provide a driver...but they tried to claim i had cancelled which they say menas they dont have to refund - eventually admitted that they cancelled but still havent refunded. it's now september. SCAM.”

Posted 1 year ago

“DO NOT USE TAXICODE.COM. Tried to cancel the reservation but if you read the fine print with each day closer to the actual pick up you loose most of your fare charge. Cancelled pick up and was still charged full fare. SCAM”

Posted 1 year ago

“Beware taxicode's non-service. I had a confirmed booking for a taxi to meet me from the London train to go across country from Castle Cary Station, Somerset, to the Mendip Crematoium, for a funeral on 16 August 2022. I had the confirmatory documentation from taxicode including that I had a wheelchair bound passenger. I had a confirmed driver and spoke with him from the train as it was running late. The driver said that he was at the station. When we arrived some ten minutes late there was no driver. Castle Cary is a tiny station with no taxi rank. I phoned the driver and he insisted that he was at the station. His English was not good but I found that he was at Elephant and Castle station in London - nearly 200 miles away! He was embarrassed and put me through to his controller who could not explain the problem. The line was very bad, there were no apologies for leaving us starnded nor attempts to find me another taxi, so finally I cancelled the whole booking. After much hurried phoning around local taxi services I found a friendly local taxi who diverted to get us to the funeral just on time. I used this taxi for the return journey to Castle Cary. Waiting for the London train I had aother call from a Taxicode driver. He wanted to know where I was as he was waiting for me. I asked where he was and was astomished to hear that he was at Sadlers Wells theatre in London! Again, nearly 200 mile away. The cost quoted by Taxicab was exctly 100 percent higher than the local taxi costs yet there was no service! I have tried emailing and phoning taxicode but after a week still have had no reply and my attempts to contatc the MD Jonathan Kettle, have been thwarted; and they are still holding my pre=paid £136 instead of returning it via my credit card! Do others have such a bad customer service from taxicode? Professsor Bob Garratt”

Posted 1 year ago

“Would give 0 if I could. Booked a cab and paid £118 up front. Cab was no longer required so tried to cancel it. This took numerous emails and text messages then finally they acknowledged the cancellation but kept 90% of the fare. Absolutely disgusting behaviour. Do not use this absolute con artist company.”

Posted 1 year ago

“Scam. They don't turn up. Should be a govt block on this website”

Posted 1 year ago

“Booked and paid £140 up front for an airport transfer. The taxi was a no show. Rang ETS Chauffeurs - 07724249724 to see where they were. They knew nothing about it, couldnt make it as no cars available. Rang Taxicode to see what the hell was going on. They said they would call me back. They didnt. I got a lift to the airport as time was short. Then they cancelled the booking and refunded £24. Its basically fraud or theft. Cant believe google allow criminals to advertise on their website. Will contact the fraud dept of my bank plus trading standards.”

Posted 1 year ago

“THE WORST POSSIBLE EXPERIENCE SO PLEASE DO NOT EVEN THINK ABOUT USING THIS COMPANY - We were honoured to be invited to a 'once in a lifetime event' at a Buckingham Palace Garden Party so we extravagantly booked a limo well in advance in joyful anticipation. They cancelled 3 times (a) one week before the event so we re-booked with them, (b) 2 days before the event and too late for us to go to another operator, so we re-booked with them (c) on the day of the event and 5 minutes before they were due to arrive which left us hugely upset, disappointed and in search of a cab! Arriving late for such a prestigious event is not great! Still waiting for a refund despite emailing several times with zero response.”

Posted 1 year ago

“Terrible!! Not able to contact them, no confirmation, taxi obviously didn’t turn up but fortunately I’d read the reviews so booked another taxi to come. I did get my money back AFTER the taxi didn’t arrive, but only because a taxi company who didn’t have anything good to say about them told me not to click cancel otherwise you only get 10% back!!! They are clearly hoping people will click cancel so they can keep 90% of everyone’s money!!!”

Posted 1 year ago

“Terrible!! Not able to contact them, no confirmation, taxi obviously didn’t turn up but fortunately I’d read the reviews so booked another taxi to come. I did get my money back AFTER the taxi didn’t arrive, but only because a taxi company who didn’t have anything good to say about them told me not to click cancel otherwise you only get 10% back!!! They are clearly hoping people will click cancel so they can keep 90% of everyone’s money!!!”

Posted 1 year ago

““Taxi was fine but the cost was ludicrous. £22 for a daytime journey of less than 2 miles!!! and the same for the return. I haven't used a taxi for years so just assumed the increase was over time, but I have now been told that the fare should have been nearer £7 each way. DON'T USE THIS SERVICE book direct with the taxi company. Taxicode are just out to rip of the customer, BE WARNED. ””

Posted 1 year ago

“This company is a bit of a scam.. they take a booking and then 50 minutes before they are supposed to arrive they cancel the booking and then hold on to your money up to circa 5 days.. they don’t answer the phone .. everything thing is on mail and you have no recourse .. I booked a trip back from a festival, in the morning and they took my 90 pounds and then simply cancelled 50minutes before the end of the concert.. please use with caution not very reputable .. shocking avoid”

Posted 1 year ago

“Scan organisation, no feedback on driver, no answer on their phone line after multiple attempts. As you get near the time booked with no driver you have no option to cancel and find elsewhere You think as no driver allocated and no one taking call you will get refund. No such luck! Shocking”

Posted 1 year ago

“Pre-paid online. Taxi never turned up. No refund, they said I had cancelled. Why would I cancel a pre-booked taxi in the middle of Somerset? Absolute Scam company.”

Posted 1 year ago

“Made a booking a few weeks in advance for a large group after a wedding, it was cancelled 12 hours before by taxi code. I was offered a small discount on an alternative booking, so made this. This booking was then cancelled by taxi code 3 hours before the required time! Foolishly attempted a third booking and the booking portal failed. I received no booking confirmation, no service and have subsequently been charged the full amount anyway. When I raised it with them I was told there was no record of it and to contact my bank. Never. Again.”

Posted 1 year ago

“If you like to play Russian roulette with your taxis, look no further. The process is familiar. Enter details online & receive a booking confirmation. At this point, your booking isn't actually confirmed though - you have to wait for a driver to be "allocated". If a driver isn't allocated, you are passed (transparently, without further notification) to other companies for them to pick up the fare. At this point, you have no idea whether anyone has picked up your fare, unless you go to their website and track your booking. Obviously I am writing this because I did this and found that no-one had, the day before I had to fly on business.”

Posted 1 year ago

“I booked a taxi to the Airport. They had emailed me the night before my taxi that it had been confirmed. I got a text 3 minutes before my taxi was due to say there was no available drivers. Joke of a company.”

Posted 1 year ago

“The absolute worst taco company ever - take your money and run”

Posted 1 year ago

“total rip off. no confirmation of booking, called and had to cancel as needed a confirmed booking, refuse to refund. lost all money”

Posted 1 year ago

“The worst possible way to book a taxi -NEVER DO IT. They let me down the night before at 10pm for a 12 person mini bus and as you can imagine ruined our weekend as a result. THE WORST part is you can't get hold of them and they honest do not care - DO NOT USE.”

Posted 1 year ago

“DO NOT USE THIS COMPANY THEY HAVE TAKEN £100'S EVEN THOUGH THEY COULDN'T HONOUR THE INITIAL BOOKING.”

Taxicode 1 star review on 17th June 2022

Posted 1 year ago

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Taxicode is rated 1.1 based on 544 reviews