temu.com Reviews

"\u201cAfter several letdowns, I finally discovered a team that truly follows through on every commitment.\u201d"

"They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution."

"Absolutely genuine, dependable, and a total game-changer!"

"I ordered an item through Temu, but I never received it. According to the DHL tracking information (Tracking number: 00340434796753259290), the package was returned to the seller. DHL link for reference: DHL Tracking\r\n.\r\n\r\nDespite this clear evidence, Temu and the seller refused to refund my money. Instead, I only received repetitive template messages from customer service for weeks, always promising updates in \"2-3 days\" without any real solution.\r\n\r\nThis is unacceptable and feels like a deliberate attempt to delay and avoid responsibility. I strongly warn other customers: Temu does not respect consumer rights and does not handle refunds fairly.\r\n\r\nI will be escalating this case to consumer protection authorities in the EU and Germany (Verbraucherzentrale, ECC-Net)."

"I ordered an item through Temu, but I never received it. According to the DHL tracking information (Tracking number: 00340434796753259290), the package was returned to the seller. DHL link for reference: DHL Tracking\r\n.\r\n\r\nDespite this clear evidence, Temu and the seller refused to refund my money. Instead, I only received repetitive template messages from customer service for weeks, always promising updates in \"2-3 days\" without any real solution.\r\n\r\nThis is unacceptable and feels like a deliberate attempt to delay and avoid responsibility. I strongly warn other customers: Temu does not respect consumer rights and does not handle refunds fairly.\r\n\r\nI will be escalating this case to consumer protection authorities in the EU and Germany (Verbraucherzentrale, ECC-Net)."

"I ordered an item through Temu, but I never received it. According to the DHL tracking information (Tracking number: 00340434796753259290), the package was returned to the seller. DHL link for reference: DHL Tracking\r\n.\r\n\r\nDespite this clear evidence, Temu and the seller refused to refund my money. Instead, I only received repetitive template messages from customer service for weeks, always promising updates in \"2-3 days\" without any real solution.\r\n\r\nThis is unacceptable and feels like a deliberate attempt to delay and avoid responsibility. I strongly warn other customers: Temu does not respect consumer rights and does not handle refunds fairly.\r\n\r\nI will be escalating this case to consumer protection authorities in the EU and Germany (Verbraucherzentrale, ECC-Net)."

"I ordered an item through Temu, but I never received it. According to the DHL tracking information (Tracking number: 00340434796753259290), the package was returned to the seller. DHL link for reference: DHL Tracking\r\n.\r\n\r\nDespite this clear evidence, Temu and the seller refused to refund my money. Instead, I only received repetitive template messages from customer service for weeks, always promising updates in \"2-3 days\" without any real solution.\r\n\r\nThis is unacceptable and feels like a deliberate attempt to delay and avoid responsibility. I strongly warn other customers: Temu does not respect consumer rights and does not handle refunds fairly.\r\n\r\nI will be escalating this case to consumer protection authorities in the EU and Germany (Verbraucherzentrale, ECC-Net)."