“I ordered a water dispenser that never arrived it was drop off at a different address and proof of delivery picture that's not my house I called temu customer service for help and explain the whole thing and then I get a email saying sorry the item was delivered right place so no refund or reshipment”
“Very low quality things. Most of the time totally different as advertised
Most received items are cheap looking, default and low quality
Signed off n closed the account
Not worth the buy”
“Never received items, they refuse to refund despite delivery image showing it's dumped outside in the street and Royal mail sending me a letter saying Temu can claim against them”
“Temu promos and discounts are hoax. Not true. Always have "Claim at Placing order" but at the end of transactions, no discount at all. Only to attract on consumers to picked but actually its a trapped.”
“I ordered a Litter Robot automatic cat litter system and paid $372. For it. The vendor shipped a small item and identified that 3 lbs package as Litter Robot which weight more than 12 lbs plus a large box. I have sent easily a dozen emails over 3 weeks trying to resolve this. TEMU continues to send new the same emails refuer sing g to acknowledge the information that I sent them. On a small scale they send you emails telling you to pick multiple items for free. When you get the items they charge you and say the special trimed out. They run a fraudulent operation!”
“You represent a deceitful process hiding as legitimate. Poor products,worse customer service. Save yourself aguish, do not conduct transactions with temu”
“Sucks. This is the worst site to do business with. Stay away. They will give you a $5 discount if their stuff is late delivered but by the time you get the discount you'll never want to order from them again. This is just a total waste of time and they serve nothing but cheap junk to the people of America. Stay away from this Chinese company.”
“I've been waiting forever for my order, this app takes forever to ship stuff, and I live in florida.... 3 weeks now I've been waiting...I think I'll get a refund for waiting too long..”
“I ordered a roof rack for my suv from this site and what a massive mistake. It started immediately after my payment. After two days of waiting for shipping tracking information. I got nothing. Day 4 I contacted the seller and nothing for 4 more days. Remember payment was accepted and cleared by now. I contact Temu customer support for help. They tell me to wait 10 days and then I can request a refund. So I wait. Still no word and no contact about my purchase. When I’m finally able to txt with an alleged live agent. They confirm that I must continue to wait before I can even request a refund and even then I need to give them more days to approve the refund request. WTF. You are better off finding what ever you need ANYPLACE ELSE. After finally getting a message from the seller that they would not be able to honor my purchase and send me the product. I still can’t get my money back. 😡🤬”
“Horrible......cannot be trusted.typically any order placed (by air)should arrive within 10-12days...but these guys need 3 weeks n more
Quality wise very poor”
“All of the items I order are junk!!! You be better off to go to a local store. The Temu video’s I have watch I though some items would be a better Quality no. Items are made out of the cheapest materials they would find. The items are very small. The shoes are cheap. You only get what you pay for. Good luck!!”
“I find you have to check the description of item otherwise whatever looks big on the page are actually small.
My biggest complaint is the games are just a trap to get more customers. It takes up a lot of time and in the end if your friends don’t join, you will not receive the reward.
That’s a lot of time wasted and you must order a certain amount that just gets higher.
Unless you have a lot of free time and a lot of friends you won’t get the rewards.”
“I got my product and reported their lousy packing procedure. I've ordered from them before and got these ok. They wrapped metal tin signs in regular paper, not cardboard and didn't wrap the edges where all the metal cut through them. All open when I got it.”
“Temu might advertise great prices but their quality control and quality is horrible!
I ordered 50ft cable, recieved 19ft. 31ft too short. Luckily Temu knows this and their return/ refund policy works. But it's aggravating that if you order something for a prodject their Unreliable”
“Every product is poor quality.
You do pay for what you get.
They offer you 14.95 on a 75.00 return. If you don't take it you pay 50.00 for return and never see your refund. Tell your friends don't fall for their photos. Product quality don't match photos.”
“I am very disappointed with the delivery service. I scheduled my parcel to be delivered between 9:00 AM and 11:00 AM on 15th October, but it still hasn’t arrived. To make matters worse, I did not receive any call or update from the courier representative, leaving me completely in the dark.
This delay caused me to be late for an important meeting, which is unacceptable. I expected better communication and timely delivery. Extremely dissatisfied with this experience.”
