“They cheat by advertising products with nice magnified picture but what we received is different. Unusable products because of bad quality. We don't recommend Temu at all. Stay away from Temu.”
“hello there i recently bought five items from temu four were clothing and one was a bracelet the three t shirts were okay very thin material and certainly not what they appeared on the website they looked thicker material but i am desperate for tops so ill keep them and the bracelet is okay its cheap junk but there you go but what has brought me to come on here is i bought a very nice pink *leather* jacket meant to be made from lets see leather instead it arrived identical to the product id ordered off the website and to my total shock and horror its brushed fleece its NOT leather i used to work with family who had and owned a retail store that sold clothing so i know just a little bit about what leather is what it looks like should look like im horrified thankfully i didnt pay too much but this has definitely put me off once bitten twice shy ill think twice about buying from temu again now after this its nothing like leather not even leather talk about false misleading advertising and the photo clearly showed and shows a leather jacket in pink as if its very misleading and its a joke i wouldnt even give this company one star but in order to do this review i have no choice but to give a star what a shame id suggest this company stop with misleading photos and spiel on there products i have been stung i dont think ill be buying from them again and ill be warning my family too to tell others disappointed customer”
“"I placed an order thinking I’d get it in 5 days.
Every time I ask for help, they just tell me to be patient. How is this acceptable in 2025? I would’ve rather paid more on Amazon and actually received my items. Temu might have cheap prices, but you’ll pay in time and frustration."”
“Temu claims to give cash or credit but I've never received it. All I ever get is add more items to receive the offer👎 Temu is off my list. I enjoyed my asking purchases for my elderly and disabled clients”
“Products are really poor quality. It only looks good on the ad. They also send me the wrong vase that I ordered. They send the much cheaper one. They gave me a refund to use to buy from them but the vase I wanted went up in price so I have to use the refund to buy more garbage from them. I’m very unhappy with temu”
“be careful Temu lures you into order extra items or multiple orders with the promise of getting free items, however, in the fine print I I I have made multiple purchases with the promise of free gifts and but then after the purchase or purchases have been made, I feel like the rules change, and I do not get the gifts. I am considered a platinum customer and that just means they have conned me more than most. there are all these exceptions to getting the free items. and then the chance expires if you don't make a minimum purchase everyday. just remember if they promise free gifts you probably are not going to get them so just make your normal purchase and go on.”
“Unfortunately, the computer chair was never delivered. FedEx was supposed to have the chair at one of their drop off place, which was only 60 miles from where I live. Gave a time for delivery and no delivery. Had a difficult time talking to anyone. FedEx had no record of delivery OR CHAIR. Called FedEx headquarters and was told to get my money back, which I did. Temu comes across as a trustworthy site with very competitive merchandise but... Won't be doing future business with them. They better get wise and drop FedEx. They are known to be incompetent. A friend in business stopped using them years ago with poor delivery service and damaged goods delivered.”
“Tried to exchange a faulty item but was advised by an AI bot that it had to be returned for a refund as an exchange could not be issued, but as advised its faulty and should be replaced.”
“Temu will not support the consumer and their suppliers will tip you off when they can. I purchased some deck tile which was the wrong style and color. After getting return approval they were sent back unpacked and in the original box, but was given half of what was paid as they refund. They claim I used and damaged the tile, but that is totally false. Be careful. I will never trust them to be honest.”
“I've had an issue escalate through customer service where not once did they actually address the issue. On chat, the representative does not directly answer your questions. I asked if 53+47 =100 (in direct line with what my inquiry was) and they fed me some kind of long-winded scripted answer. Even when I repeated the question, they avoided it. They also kept referring to me as "dear customer" although I asked them repeatedly not to do so. After offering to escalate once more, I received a reply at 11:12 pm that the ticket was closed at 11:09 pm, including an invitation to reply before the ticket was closed.”
“Don't use them ever again. Lately they are violating their cancellation and refund policies. If you cancel an item, they ship it anyway making you pay for shipping charges if you return the item”
“I've used the embelish-knit icord and I've been unsuccessful with this item. I've used several tools just in case it was the wool stopping it working. I've noticed the latch hook when turning doesn't close around the wool which stops it working.”
“Return of lots of items despite asking for another label they kept putting it into one. Ended up due to bulk size having to tape two bags together with one label. Two other returns could have accommodated this one bag very small now out of pocket £150 approximately. I am a disabled pensioner on state pension and cannot afford to lose this type of money which will impact my budget severely as I still need to purchase items for hospital stays due. Will make sure it’s reputable company. Not TEMU or Shein. It’s happened before return being declined but for smaller price I didn’t bother but this is significant. AI organisation at it’s worse. Company should look at this for returns.”
