“Prices change from when you select to when you place order. You spin to get discounts that never materialize. Products arrive in plastic bags, frequently crushed. They tell me they are refunding my paypal account, but the refund never arrives. Also found the same items in the dollar store at 1/4 the price paid to Temu. Many items do not have a size and look bigger than what arrives. Same item appears on their web site at 6 different prices. Many item need a power supply that does not ship with it. Others require USB charging from your computer.”
“Watch what you do when shopping. If you hit the wheel it places the order unbeknownst to the shopper. Temu did refund some of the items on a $190 order.”
“Does the Temu website really have to show that pinwheel for discounts all the time? It’s so annoying - my suggestion is, I’m sure I’m not the only one that feels this way - customers just want to go straight to ordering and not have to use the spinning wheel. Also everyone should be able to access your website without logging in or creating an account.”
“⭐☆☆☆☆
Absolutely the worst experience I’ve ever had with an online company. Temu accessed my PayPal account and made a fraudulent charge without my authorization. After that, they refused to provide return labels for items that were either delivered to the wrong address or to my neighbors instead of me.
To make things worse, a large amount was withdrawn from my bank account, and their customer service has been completely unhelpful and dismissive. I’ve reached out multiple times, but I keep getting generic replies instead of real help or accountability.
This has been a stressful and unacceptable experience. Do not trust Temu with your payment information — their handling of sensitive financial data and orders is reckless and unsafe. I will be reporting this to PayPal and my bank for further investigation.”
“Ik heb mijn pakket beschadigd aangekregen en een ontbrekend artikel. Ik heb het verwittigt aan Temu en ik moest langer dan een uur aan de lijn blijven totdat ze antwoordde. Elke keer dat ze me terug sturen is het een standaard antwoord van klantenservice. Het is tot nu toe al een maand lang sinds het probleem en ze forceren me om te betalen. Ik vind het oneerlijk en niet normaal. Ik ga niets meer van Temu bestellen”
“Misleading marketing and placing 1c, products in you basket, then they don't ship those products except what you have been highly charged on.
Very poor quality products
The pictures do not match what they sent, or the size delivered is completely off, way less.
I would be happy to sign a class action against this company.”
“Just got my order after 3 wks of waiting. OMG what a lot of rubbish, the $2 dollar shop has better quality. What I brought was squashed, bent and damaged beyond use. NEVER AGAIN. Shame on you Temu/”
“Had a really bad experience, where my package got lost or delivered to the wrong person and the people on the costumer support really dont care about nothing, they only care to give a response and never see you again.”
“It's too bad you cannot give a zero star review. Worst site to navigate. This was my second time considering to order from temu. First order went OK. The second one I hadn't planned on putting in. I picked some things and then decided not to order. They somehow put my order through anyway. I was only able to cancel a part of the order. I will never consider ordering from temu again.”
“I ordered a saw which arrived without a blade itself, upon returning it exactly the same way I received it, they refunded only half the money. Will never use Temu e b everr again.”
“I ordered an item through Temu, but I never received it. According to the DHL tracking information (Tracking number: 00340434796753259290), the package was returned to the seller. DHL link for reference: DHL Tracking
.
Despite this clear evidence, Temu and the seller refused to refund my money. Instead, I only received repetitive template messages from customer service for weeks, always promising updates in "2-3 days" without any real solution.
This is unacceptable and feels like a deliberate attempt to delay and avoid responsibility. I strongly warn other customers: Temu does not respect consumer rights and does not handle refunds fairly.
I will be escalating this case to consumer protection authorities in the EU and Germany (Verbraucherzentrale, ECC-Net).”
“I ordered an office chair from Temu to replace my old one, but unfortunately the experience has been extremely disappointing. To this day, I have not received the chair, nor even a proper apology from Temu for the lost order.
Instead of a smooth resolution, I am now stuck fighting to get a refund for something I paid for but never received. A company of this size should handle customer issues more responsibly and with transparency. At this point, my confidence in Temu has been completely shaken.”
“I have been ordering from Temu for a while and yes clothes are not sewed well and some as small to size. I learned quick to buy bigger and watch long dresses. But my biggest problem was when I was looking at some patio furniture and had some pop up and you know we all have had those. well while tried to getting them off, I guess I hit it too many times and it ordered the patio furniture by mistake. I made sure because I did not see it ordered so I had to check my card account and there it was. I contacted both my card and Temu ASAP and Temu said they would cancel it. Well long story short it is suppose to be delivered today by FedEx and nobody will do anything. I am waiting here to tell Fed Ex to take it right back to their truck and send it back I did not order it.”
“"Unfortunately, my experience with Temu has been very disappointing. I purchased several products, and not a single one worked properly — only one was somewhat functional. The quality is extremely poor, and the items do not match their descriptions. I honestly feel scammed. I hope Temu takes quality control more seriously, or you will continue to lose customer trust."”
