“So, I returned an item to Temu and received a $10 credit. I decided to spend that credit, but learned while I could use the credit, I had to buy a minimum of $20 to redeem it. OK, fine. I got an order of about $24 together and paid.
The next day, I received an email from Temu telling me to not forget the items in my cart. Yep, PayPal deducted the money alright. When I complained I was told to cancel the orders. Of the 10 items I bought, three went through - total of about $7. I canceled and got a credit. No option for a refund.
I told them I wanted my $24 refunded NOT credited. I spent about an hour trying to rectify the situation and was stonewalled the entire time. I complained to the attorney general's office. Hopefully, I'll see my money again. NEVER AGAIN, TEMU.”
“The items that came were not as they had been pictured. In order to return them I had to take pictures of the items and fill out their robot review. After all that, they approved the return and had me print a label and send the items back in the same package which I did. They claim they never received it and cancelled my return request. I can't get a person on the phone unless I pay them $5.00!!!!!!! I will never deal with them again!”
“I'm always happy with temu! Deliveries are always within the time frame. Happy with most of the items I've bought except a few. I prefer temu much more than shien.”
“I’m extremely disappointed with this experience. I will not even bother to send photos or videos — what’s the point, if the system clearly doesn’t care?
I placed my order on July 14, and it arrived only on August 1. That’s over two weeks late. When I ordered, the estimated delivery was July 20, and I had every reason to believe that. Instead, I waited almost a month. That’s unacceptable.
Websites like this should not be allowed to mislead customers. People like me deserve respect and transparency. We buyers need to stand together and speak up — delays like this must come with compensation, at least free shipping or partial refunds.
Right now, I feel like Temu doesn’t care at all. I trusted this platform, but now I think it’s better deleted altogether. I will continue to speak honestly and warn other buyers about my experience.”
“In July, I have had 2 orders that said they were delivered but they were not. I am no longer interested in ordering anything from Temu again. I deleted my payment method and my address as well as my email address. I'm done.”
“I ordered a dress in 2 different colors same dress was sent ,dresses were inferior in quality, thread was unraveling and when attempted to reach I encountered aggravation, site was not user friendly,so I contacted PayPal which I use for buyer’s protection and Temu emailed me back and asked that if I removed the complaint and negative review, I would be reimbursed. So much time has been wasted, so Temu refused to refund. I choose not to do business with business that treats their customers as I have been treated, & am only to glad to let consumer beware doing business with Temu.”
“We ordered in the past with no problem, now we ordered and can't stop receiving items that we did not order with multiple same things with different prices that we did not authorize, had to stop credit card to stop,now left with multiple packages that we don't know what to with, so beware!!!”
“I tried to pay for a ‘free’ mystery box, which was delivery costs only, when I put all my bank details to pay for it, it was sent to a firm in Ireland (Catt-aid provider.com) which is a firm selling on-line course from code-tutor, informing me I had bought a course! A very expensive one. Unacceptable! I now have had to change my bank details. Should know better at my age! Never again Temu!”
“I ordered only 1 top but 3 were delivered. I paid for all three. I also got something which I didn't order.
Problem is, I always leave money fir all my deliveries.”
“They are trying to charge me $75.00 for a $22.76 order. I’ve tried to find customer service or ANYWHERE to talk to someone and even with Google’s directions, they are false. So far as I can see, they HAVE NO CUSTOMER SERVICE AND ARE OVERCHARGING ME. I have been mostly happy with them in the past but something is screwy now with their pricing. My sister noticed it too.”
“I have been ordering from TEMU for several years. First thing I ordered was a dress that did not fit. Contacted them through their site, they refunded purchase price and told me to keep the dress. I have only returned a few things and they have been done satisfactorily. I have received a few things that were not useful, but they were so cheap I just kept them. I would advise everyone read EVERYTHING posted about the product before purchasing. I will continue as a customer.”
“They do nothing but scam. I want my funds returned to my original form of payment and instead I get $17 credit for a company I would never consider using again The customer service is the absolute worst. I will consider it a lesson and don’t recommend using them at all”
“DO NOT use TEMU. I had ordered some items and specifically requested they deliver it on the front porch.Absolutely.Do not put it out by the straight, which is exactly what they did and the package was stolen.They refused to resend or credit the items that I never received. Even though I expressed NOT tp deliver it near the street.”
“I returned an item to TEMU and provided full proof of return, including the receipt and reference number. Despite this, they have refused to refund my money. I contacted customer service several times, but only received generic responses with no resolution.
This experience has been incredibly frustrating and disappointing. I followed all their return instructions, yet I’m left without the item or my money. I won’t be shopping with TEMU again and would not recommend them to others.”
“Will not be purchasing any more stuff from this Temu company anymore.
I had ordered an outside patio rug, sent Sofa cover instead… who in the world is filling and shipping , can someone not read what a customer had ordered???
Did not pick up the merchandise shipped, asked me to go a UPS store to drop it off which is about 15 miles away, or pay 7.99 $ to have UPS come pick it up.
First the merchandise sent was wrong, and then didn’t want to pick it up , the quality of goods they sell is poor and well below par.
I will not buying anything else from them again.”
