“Item never received and I’m told it went to the correct address despite my proving 3 times now that it wasn’t my house they delivered to the correct they said ok we can see that and then say in an email it was the right address. Horrible site. I won’t use again.”
“Shipper delivered to the wrong house address. I double checked the address on my original order and it was correct!
Items are cheap and of low quality. I will never do business with this company again.”
“I’ve had few bad experiences with this company recently. On multiple occasions, the orders were incorrect. For example, I ordered two laptop stands but only received one.
On top of that, customer service hasn’t been knowledgeable enough to properly resolve the issue. While there is a 30-day return policy, in my case I have to travel some distance to return items, which ends up costing me additional time and money.
This has happened more than once, which makes it feel risky to keep purchasing from them. I hope they improve their quality control and put better policies in place to handle situations like this.”
“I was planning to purchase some items from Temu today. After logging into the app, I was prompted to “spin and win.” As expected, it stopped on the “free items” option and showed that I had won 10 free items.
I selected all 10 items, and at the checkout stage, it showed “free.” However, I was then asked to make a purchase of a certain amount to claim those items. I followed the instructions and made a purchase, but only 3 items were shown—and even those were not clearly confirmed.
Then again, I was pushed to make more purchases to unlock the remaining items. I continued, but in the end, it felt like I was just being led from one condition to another without actually getting what was promised.
This was a very disappointing experience. These kinds of offers seem misleading and are designed to keep people spending more without delivering what is initially shown.
I strongly advise everyone: please do not trust such “free gift” offers on TEMU Always be cautious, and inform your friends and family as well so they don’t fall into the same trap.”
“Use my card so many times to buy items from temu, now this last time for some reason they said that it was a possible fraudulent charged so I went to my email I told him I recognize the charge I approved the charge with my email and Bank went back use the card the payment went through and then he moved put it on hold and told me they want my bank statement. Yeah I don't think so. I don't get it and I bought so many things and pay for so many things with the same two cards and now all of a sudden it's an issue. Ridiculous! And where it asks how quickly the company replied to your queries? They don't ever!”
“Your supplier sent the wrong rug. It looked nothing like what I ordered. The shipping box was badly damaged and I couldn’t find a box to ship it back. Long story short I ended up with a product I couldn’t use and no way to get a refund. Poor customer service.”
“Prices seem great but it's not a bargain when you don't actually receive the item!
Customer service refused to accept anything customer says and just repeat false delivery claim. No idea where items were delivered but it wasn't where they were meant to be.”
“I’ve seldom had a problem with team refunds or replacements until recently! Do not purchase any live tree saplings as shown here by Plant &Haven:(Fig Tree Live Sapling Plant /Bare Root )
Item arrived, wrapped and dead.. refund and replacement were denied by seller and not honored by Temu! Still waiting after about six weeks of communications, emails, chats, etc. AI and generic responses fora refund. Executive Customer Service emails aren’t even correct😖”
“Temu stated that I was awarded credits for purchase. I picked items to be added to my cart and instead my card was automatically charged. I remained unaware that I had been charged for these items until I later saw the charge on my credit card statement. To make it worse, the items were mailed to an old address that I had previously changed. I contacted customer service and they refused to remedy the problem.”
“Dreadful company to deal with.
Poor Quality.
Broken on arrival.
Inundated with offers that are untrue, last one was £160.00 credit was not there i refried to chatbot who wanted a screenshot which you cannot send within the app so why they tell you to, only to prolong the problem and make you give up. DO NOT USE”
“I submitted a review how i ordered several items and they shipped them one by one and how the price change after you pay for it and they upset and didn't deliver my last two items.”
“I have tried multiple times to return items that were purchased as a guest. They state that there is no email address or phone number associated with this order and cannot assist me by entering the information. Although I have all the confirmation emails, they claim they cannot help me They offer returns and then make you jump through hoops. Will never purchase anything from them again! Caught in a run around.”
“I needed to return an item worth about EUR50.
The product was returned to Temu in Madrid on the 26th March at 11.00 but the delivery was not accepted.
The carrier, Correos, is the same carrier used by Temu to make deliveries to me and they left a a note in Temu's mailbox with the tracking number to request re-delivery at a suitable time. These are the same tracking details already provided to Temu as part of the returns process.
The response from support has been non-existent.
The only response I can get is that this is my problem in some way - Temu refuse to accept the return and refuse to tell Correos that it be rescheduled.
My messages have all been ignored and all replies from Temu 'support' have been stock phrases ignoring all my previous messages.
Is there a real person or just a bot there? If it's an AI bot it needs retraining, but maybe this is deliberate to refuse all returns?
What a scam - promise to refund but then refuse to accept any returns!”
“Very bad service I had received items that were defective and I was trying to get a refund when I called customer service. They always have robotic answers never resolve problems.”
“It promises a $ 200.00 discount.
The 1st thing I out in my cart says $ 21.00. Ok I'm curious. [ where's Moly discount] another 5.97 sox, nothing. [ but these ARE things i need ]. These solar lights ads for $ 12.62. I get two. No discount”
