“I have had back to back issues with my last 3 orders i placed on temu. These orders total over $1000. When first contacting support in regards to getting an update on my delivery, the rep i spoke with was rude, belittling, and absolutely disregarded everything I was upset about. When I attempted to escalate it to his supervisor he took it upun himself to refund my order back to a payment method I have no access to. And after creating a ticket and attempting for any support in how this was all handled, was told to basically deal with it and nothing can be done. By far the most horrible experience I have had with any business. Will be deleting my account after my last attempt to get suppor”
“I purchased some house slippers in January 2025 and in only 3 months they have already come apart. Practically the quality of everything I’ve ordered from Temu is very poor.”
“Lately I order two women’s shirts. I ordered large. The shirts looked nothing like the pictures and are so small, a 6 year old could wear them. Their clothes are crappy. Don’t waste your money”
“"Temu seems to lack confidence in the quality of their products, as their marketing focuses more on women dressed inappropriately rather than showcasing their offerings. This approach may not align with the values of all cultural groups. Instead of putting their products or services at the forefront, the emphasis on revealing attire raises questions about their true intentions."”
“I can't really complain about the items I have purchased. I just don't like the entrapment. They say you are to receive free or $.01 items and when you choose them then they tell you that you have to purchase so much in order to get them. I don't appreciate the deceit.”
“The quality of the products is really poor. I bought a dress that is so thin I think it would rip to piece just moving around and it’s not at all tight. Sewing supplies are also poor quality. I definitely will not be ordering again”
“I ordered a phone and cancelled it immediately. And was told I was going to get my money back. And now they're refusing to. I will show you the screenshots of everything. There terrible”
“I would give them a zero but not able to. I ordered a dog crate and it took 7 days for them to tell me they couldn’t get it for me. I knew it was too good to be true. I will NEVER order from them again they are dishonest I cancelled my card and got another one just so they don’t have my card number anymore.”
“Temu Customer Service is one of the best you can have. They are courteous and attentive. They always try to have your problem solved most of the time. If they can't ,they give you a very good reason why.”
