“Your site is very difficult to maneuver and it can be deceiving as well.
The total cost changes and the prices do not add up.
I will not be shopping from your business.”
“Do not use temu. Sent me an item I didn't order and took payment out of my account and it's impossible to get a refund! DO NOT TOUCH WITH A BARGE POLE. Useless customer service who just repeat the same script over and over.”
“The worst company ever. I ordered something and THEY redirected the package in an easy-box which is 50 kilometers away, without asking me. Disappointed! NEVER AGAINNNNNN!”
“Do not do business with TEMU. They take your money and then denied that you had ordered, even though you have the proof at the bank of that payment…Scammers”
“There is scam going on with Temu if you buy something the merchant that you are buying from creates a fake usps number and does not pay for shipping when your order is received at the post office you have to pay for shipping”
“Horrible!! I returned a 2 piece outfit. Provided tracking number and they received it. Never got a refund. They stopped responding. They need to be shut down”
“I've ordered many, many items from Temu...but no more. All my reviews are honest, and I've given lots of positive reviews. But no matter how nicely I worded my negative reviews they were not accepted. They always use the "It goes against our policy" line. There is NOTHING against their policy except that it's not a 5-star review! I'm uninstalling the app. Can't trust the reviews...so I don't trust the company.”
“I bought a number of items from this company sometime ago.
I then returned four items which I was credited for three of the items back into my bank account. I then received an email to say that they were debiting my account again after crediting me for three of the returns items I find this bizarre is it some sort of scam?
personally speaking, I would not shop with this company again”
“I don’t recommend Temu. Their return/refund policy doesn’t adequately protect buyers’ rights. When I make a purchase, they charge me immediately, but when it comes to refunds, I have to wait days or even weeks.
Amazon processes refunds within 2 hours, so why does Temu hold our money for so long?”
“Item dumped outside, not delivered and they refuse to accept responsibility
They say it is delivered, despite me having the delivery tracking image showing it left outside my front door in the street
SO I am not out the money and they refuse to do anything
ABSOLUTE CROOKS”
“Temu has never taken any responsibility for the fake delivery of 4 orders! They even dare to ask me to prove that I haven't received the packages instead of providing me with any evidence of delivery! This is the worst online company ever! The business authority should definitely shut them down immediately! They make me feel disgusted! I am considering filing a federal lawsuit against them from New York City to take them down once and for all!!!”
“What a bunch of scammers, customer service is far away. They send you broken stuff, and wrong stuff, and when you return it, you have to pay shipping costs yourself, and then you don't get your money back because if the item is under 3.50 euros shipping costs, you don't get your money back, despite Temu making the mistakes themselves. They don't comply with the law, buying at a distance. Please you have been warned, buy here at your own risk, or better said, DO NOT START HERE, you will be disappointed. It's a shame that I can't give 0 stars, they deserve it”
“Terrible Customer Service and Payment Experience
I had an extremely frustrating experience with Temu. I placed an order for a pair of heels at the beginning of August 2024, but the issues began when I was asked to pay for customs a week later. The payment process on their app was a nightmare – despite multiple attempts, I couldn't complete the transaction due to a glitch that prevented payments from going through.
To seek assistance, I reached out to their customer service through the app's chat function, but to my dismay, there were no agents available to provide support. I was then directed to contact their agents via WhatsApp, but even on that platform, my queries went unanswered.
Despite voicing my concerns through a review on their app, I didn't receive any response or acknowledgment from Temu. The lack of customer service and the unresponsive communication channels have left me extremely dissatisfied with my experience.
At this point, I have lost all interest in making any future purchases from Temu and strongly advise others to be cautious before engaging with this company. I am now seeking a refund for the order that was never completed due to the payment issues and the abysmal customer service provided by Temu.”
“Got 256 GB thumb drives. Only 14GB available for me to use. I can only assume the rest is tied up in Spyware. Afraid to use them on my computer. They were advertised as 3.0 compatible but were only 2.0.”
“Dont buy from this company. They advertised 13 piece golf grips and after weeks of waiting I got one grip and that was very poor quality. Like the saying if it's to good to be true. Be warned dont buy from them.”
